• Manages curricula and learner roles, including periodic review of curricula, learner roles, and training requirements with department heads and QMS Admin. • Coordinates with study team leads to update study-specific training documents, routes for approvals, and manages study team learner role membership in the LMS. • Coordinates with document owners and Doc Control to create or revise Training Requirements with new or revised controlled documents and training materials. • Coordinates with hiring managers to launch Training Plans for new or changing learner roles. • Works with hiring managers and HR to review and approve onboarding forms. • Coordinates information about training and QMS orientation for new hires; adds new hires to appropriate training curricula and learner roles per their onboarding training plan. • Collects signed new or updated CVs and job descriptions and uploads them to the associated Job Title in the eQMS.

Role Description The Training Specialist fosters skill development and career advancement within the organization, by delivering engaging and impactful learning experiences. This role is an active educator that bridges the gap between organizational goals and team member development. This learning professional role has an early and lasting impact on the team member experience. What You’ll Do: - Learning Design and Delivery: - Onboard new team members with an emphasis on helping them learn their job role and connect with our culture. - Design and facilitate training curriculum tailored to call center roles, including presentations, job simulations, role-playing exercises, web-based courses, videos, and other blended learning materials. - Learning Management: - Engage with team members and managers to assess ongoing training needs on process, procedures, systems, and regulatory updates. - Discuss career-pathing opportunities with managers to align training with departmental growth. - Provide regular feedback to directors and managers on individual and team performance. - Quality Assessment and Improvement: - Identify knowledge gaps based on individual and team performance, aligning with organizational processes. - Measure training outcomes. - Assist in collecting and compiling course survey feedback to enhance training quality. - Compliance and Safety: - Ensure new hires complete mandatory training on health, safety, and compliance requirements/practices. - Support leadership on remediating team member compliance violations. - Collaboration and Communication: - Participate in and contribute to team collaboration and communication. - Engage with team members on camera and in digital workspaces and virtual events. - Lead with Care: - Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. - Create a supportive and open environment for coaching conversations. - Provide constructive feedback on progress. - Help mentees define their goals and understand why they matter. - Offer guidance and resources to overcome obstacles. - Perform other duties as assigned. Qualifications - Licensed Healthcare Agent (varies by state) - 2-40 License (Health Insurance) Required; Both 2-40 and 2-15 (Life Insurance) preferred. - Bachelor’s Degree plus 3 years LHA experience - State-specific licensing requirements to be defined if needed. Requirements - Any degree, or equivalent experience, especially in education, instructional design, or related field. - Any strong or advanced proficiency in the above minimum requirements. - Training, instructional design or related certification. - Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams. - Other skills or abilities – instructional design, professional services/consulting, Adobe Creative Suite, project management, teambuilding, data analysis and influence. Compliance - Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures. - Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department. Work Environment/Physical Demands - Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection. - May require setup of computer equipment; accommodation consideration available upon request. - Flexibility to work evenings and weekends, as needed. Application Deadline 4/20/2026

• Conduct high-quality onboarding sessions via Zoom for trial customers to ensure a strong first experience with the platform • Guide customers through key features, use cases, and best practices tailored to their specific goals • Identify customer needs, pain points, and success criteria during live sessions • Drive trial-to-paid conversion by demonstrating clear value and ROI • Proactively identify and position upsell opportunities based on customer usage and needs • Send timely and personalized follow-up communications, including summaries, resources, and next steps • Maintain accurate records of customer interactions, activity, and pipeline in CRM systems • Collaborate with Sales, Marketing, and Customer Success teams to ensure a seamless customer journey • Provide feedback to Product and leadership on common customer challenges and feature requests • Consistently meet or exceed conversion, engagement, and activity targets

Job Description Required Certificates and Licenses: Alabama Secondary Math Teaching Certificate Residency Requirements: Alabama This positions offers a base salary of $44,00 plus the eligibility of a performance bonus. Start Date - July 2026 The Teacher is a highly qualified, state certified educator responsible for delivering specific course content in an online environment. Teachers provide instruction, support, and guidance, manage the learning process, and focus on students’ individual needs. Teachers monitor student progress through Stride K12’s learning management system. They actively work closely with students and parents/learning coaches to advance each student’s learning toward established goals. Teachers typically work from home but must travel occasionally throughout the year to various school functions, such as state testing or as otherwise required by the school. K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better. Passionate Educators are needed at the Stride K12 partner school, Alabama Virtual Academy (ALVA). We want you to be a part of our talented team! The mission of Alabama Virtual Academy (ALVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school. ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. · Provides rich and engaging synchronous and asynchronous learning experiences for students · Commitment to personalizing learning for all students · Demonstrates a belief in all students’ ability to succeed and meet high expectations · Differentiates instruction based on student level of mastery · Augments course content according to prescribed policies and procedures using appropriate asynchronous and synchronous tools under guidance from principal and coach · Maintains grade book ensuring student academic integrity, makes student placement and promotion decisions, and alerts administrators to concerns about student performance and progress · Prepares students for high stakes standardized tests · Understands that a primary responsibility is to establish and maintain positive rapport with families and regularly communicates with and responds to students and learning coaches/parents in a timely manner · Supports learning coaches/parents with student curricular and instructional issues, as well as basic troubleshooting in a virtual classroom environment that is in line with academy policies and procedures · Travels as required (on average once per month and/or approximately 20% of the time) for face-to-face professional development, student testing, and as required by school REQUIRED MINIMUM QUALIFICATIONS: · Bachelor's degree AND · Active state teaching license AND · Ability to clear required background check DESIRED QUALIFICATIONS: · Experience working with proposed age group. · Experience supporting adults and children in the use of technology. · Experience teaching in an online (virtual) and/or in a brick-and-mortar environment. · Experience with online learning platforms. · Ability to work collaboratively with other teachers to interpret and produce numeric, tabular, and graphic representations of student data, and use it to drive instructional decisions. · Receptive to receiving coaching regularly with administrators and teacher trainers. · Ability to embrace change and adapt to ensure excellent student outcomes. · Proficient in Microsoft Excel, Outlook, Word, PowerPoint. · Ability to rapidly learn and adapt to new technologies and teaching platforms. · Ability to maintain teacher certification/professional development hours and fluency in K12 systems, programs and curriculum. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · This position is virtual. Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.