• Resolve audit flags and kickouts quickly and accurately to maintain clean billing data • Retrieve all missing utility bills from vendors and provide clear, timely status updates to customers • Run and deliver recurring reports (Missing Bills, Flag Reports, Kickouts, Bill & Batch Spreadsheets) with precise filtering and on-schedule delivery • Support monthly Bill Pay workflows by ensuring all approved bills are complete and accurate ahead of payment runs • Participate in customer status meetings, communicating bill activity, data quality issues, and progress updates • Document processes, updates, and bill statuses thoroughly to ensure transparency and continuity across the team • Set up new customer onboarding workflows for audits, retrieval, and Bill Pay activities • Maintain and improve Managed Services documentation within Confluence • Contribute to process improvement initiatives that streamline audits, kickouts, retrieval, and bill payment workflows • Support special projects involving customer data cleanup, bulk audit review, or other operational needs

• Supporting our care heroes – You are the primary point of contact for care workers and accompany them with commitment and empathy from first contact through to successful placement. • Individual, heartfelt support – You capture care workers’ wishes and needs and make their application process simple and seamless. • Tailored job matching – You bring talent and employers together by matching care workers’ preferences with the best offers from our partner companies. • Meaningful feedback – You actively collect feedback from care workers to improve our processes and elevate the candidate experience. • Enjoyable teamwork – Together with Account Management, you develop customized solutions to exceed the expectations of our candidates and partner companies. • Accurate documentation – You keep all important candidate information up to date and ensure our metrics are available and precise at all times. With your support, you create a real win–win for care workers and partner companies and help shape the future of healthcare.

• Provide expertise in sustained customer success in the post-sales customer lifecycle • Collaborate cross-functionally to shepherd customers through adoption, retention and renewal cycles • Meet regularly with customer portfolio for upselling and customer satisfaction opportunities • Develop measurable action plans for customer objectives • Build and maintain documentation on account strategy for renewal and upsell • Hold frequent customer meetings to proactively identify and address issues • Drive initiatives for revenue retention and growth • Deliver outstanding customer experience in every interaction • Monitor product utilization for customer return on investment • Engage in self-directed learning on GE Digital products and services • Hold yourself accountable to setting and exceeding aggressive KPIs, OKRs and personal goals

• Manage and support a dedicated group of strategic customers, serving as the trusted advisor of their Cisco Enterprise Agreement portfolio • Ensure early, strategic alignment with the account teams and customers for best understanding of the customer’s positioning and intention to purchase/renew their Cisco solutions • Work to build strong relationships with assigned client leads, both internal and Cisco dedicated, to align for one unified support motion • Ensure a concise understanding of the customer’s Cisco subscriptions, enterprise agreements, and services support, while pairing business objectives that drive satisfaction in the customer experience • Collaborate with internal teams to ensure deployment of solutions and continued adoption • Partner with Cisco’s specialized resources to ensure a strategic and smooth onboarding of software entitlements in the enterprise agreement • Drive adoption and consumption of Cisco solutions throughout the defined stages of the lifecycle while successfully optimizing the value received • Handle event remediation including Exceptional Growth True Forwards, Annual True Forwards, Value-Shift, modifications, non-provisioned subscriptions, and customer escalations • Measure and report on the consumption status of software and services entitlements via organized Quarterly Success Reviews • Proactively identify and communicate new opportunities within customer’s Cisco portfolio to drive account growth and future strategy • Collaborate with Cisco’s Asset Management team for monitoring and mitigation of asset service levels, while advising on best practices to remediate overconsumed levels • Identify renewal opportunities and drive renewals process alongside the Ahead Renewals Team • Drive adoption use-case requirements within the Cisco Lifecycle Incentive Program • Understand Cisco’s multiple buying models that focus on software, hardware, and services requirements: WPA, IPA, CX EA, EA, ALC Software, etc. • Navigate the use of Cisco’s dedicated CX Tools: including but not limited to: Partner Experience Platform, Subscription Workbench, CCW-R, Workspan, Cisco Software Central, Smart Accounts, EA Workspace, Lifecycle Advantage, and Customer Service Hub. • Ensure understanding of Cisco services levels and the digital support platform: Standard, Enhanced, Signature, Cisco IQ