• Provide expertise in sustained customer success in the post-sales customer lifecycle • Collaborate cross-functionally to shepherd customers through adoption, retention and renewal cycles • Meet regularly with customer portfolio for upselling and customer satisfaction opportunities • Develop measurable action plans for customer objectives • Build and maintain documentation on account strategy for renewal and upsell • Hold frequent customer meetings to proactively identify and address issues • Drive initiatives for revenue retention and growth • Deliver outstanding customer experience in every interaction • Monitor product utilization for customer return on investment • Engage in self-directed learning on GE Digital products and services • Hold yourself accountable to setting and exceeding aggressive KPIs, OKRs and personal goals

• Manage and support a dedicated group of strategic customers, serving as the trusted advisor of their Cisco Enterprise Agreement portfolio • Ensure early, strategic alignment with the account teams and customers for best understanding of the customer’s positioning and intention to purchase/renew their Cisco solutions • Work to build strong relationships with assigned client leads, both internal and Cisco dedicated, to align for one unified support motion • Ensure a concise understanding of the customer’s Cisco subscriptions, enterprise agreements, and services support, while pairing business objectives that drive satisfaction in the customer experience • Collaborate with internal teams to ensure deployment of solutions and continued adoption • Partner with Cisco’s specialized resources to ensure a strategic and smooth onboarding of software entitlements in the enterprise agreement • Drive adoption and consumption of Cisco solutions throughout the defined stages of the lifecycle while successfully optimizing the value received • Handle event remediation including Exceptional Growth True Forwards, Annual True Forwards, Value-Shift, modifications, non-provisioned subscriptions, and customer escalations • Measure and report on the consumption status of software and services entitlements via organized Quarterly Success Reviews • Proactively identify and communicate new opportunities within customer’s Cisco portfolio to drive account growth and future strategy • Collaborate with Cisco’s Asset Management team for monitoring and mitigation of asset service levels, while advising on best practices to remediate overconsumed levels • Identify renewal opportunities and drive renewals process alongside the Ahead Renewals Team • Drive adoption use-case requirements within the Cisco Lifecycle Incentive Program • Understand Cisco’s multiple buying models that focus on software, hardware, and services requirements: WPA, IPA, CX EA, EA, ALC Software, etc. • Navigate the use of Cisco’s dedicated CX Tools: including but not limited to: Partner Experience Platform, Subscription Workbench, CCW-R, Workspan, Cisco Software Central, Smart Accounts, EA Workspace, Lifecycle Advantage, and Customer Service Hub. • Ensure understanding of Cisco services levels and the digital support platform: Standard, Enhanced, Signature, Cisco IQ

• Build & Lead a High-Performance Analytics Team • Develop and mentor a team of CRM analysts with a high bar for intellectual rigor and business impact • Work with Senior Director to establish best practices in analytical thinking, experimentation design, and stakeholder communication • Create scalable processes that enable both speed and quality • Apply and evolve best-in-class frameworks for campaign performance, retention lift, incremental revenue, and long-term player value • Implement robust test-and-learn strategies, including permanent holdouts and advanced test/control methodologies • Provide actionable insights that influence audience targeting, bonus strategy, lifecycle marketing, creative optimization, and promotional investments • Partner with CRM leadership to prioritize initiatives that maximize sustainable player value • Identify and implement practical analytical tools and AI-driven approaches to improve the performance of the Casino CRM function • Champion experimentation and evidence-based decision-making within the Casino CRM organization • Translate complex findings into clear, executive-ready narratives that drive action

• Hello — we are FounderBlocks! We are a startup studio that helps non-technical founders validate, build, and scale app, SaaS, and AI-tool ideas. • Are you up for direct customer contact with aspiring tech founders? • Full-time and 100% remote work (after onboarding) with the ability to work from anywhere in the world, as long as results meet expectations. • Fair commissions for contract renewals, tied to your work and the success of the customers you manage. • Building action plans for customers and helping them turn their ideas into profitable tech ventures? Great — you belong with us. • As an Account Manager you will play a key role in our next phase of growth. • You will work directly with our customers and be primarily accountable for customer outcomes — not for comfort-oriented account management. • Your responsibilities: client success management. • Take ownership of 20+ aspiring founders who are eager to turn their ideas into reality, and provide them with coaching, accountability, and mentoring — equipping them with the tools they need. • Run kickoffs: after reviewing a detailed intake, you define an individual roadmap that maximizes the chance of success. • Accountability calls: in weekly sessions you analyze current bottlenecks, answer specific questions, and define the next work packages for customers. • Chat support: between accountability and topic calls you support founders via chat with helpful answers, Loom videos, or by sending a suitable training. • The end result: you consistently deliver measurable outcomes for our customers and achieve top NPS ratings. • You lead upsell conversations with customers and deepen engagements by selling additional mentoring or development packages. • In daily meetings we exchange what is currently working, analyze your calls, and you receive valuable feedback on the accounts you manage. • You coordinate with our sales team, have visibility over current customers, and proactively offer renewals at the right time. • Translation of business → product → tech: you capture founders’ vision, goals, and feedback and translate them into clear, actionable requirements for our development team. You structure features into user stories and identify ambiguities, risks, and contradictions early and resolve them proactively. • Planning & prioritization: you are responsible for backlog structure, prioritization (e.g., by impact/urgency/risk), sprint/release planning, and moderating decisions: what do we build now, what later — and why. • You ensure that scope, time, and quality align realistically. • In short: you are responsible for providing individualized support to aspiring founders, resolving bottlenecks, and maintaining high accountability through 1:1 calls, project management, coaching, and chat support.