• Lead the operational lifecycle of our Rating Variance Programs. • Serve as the primary operational partner for Product and Engineering. • Support ownership of a "Pre-launch Onboarding" process for all hosted carrier contracts. • Lead the tactical execution and program design for international price updates. • Move the team from "ad-hoc heroics" to repeatable processes. • Oversee the team’s root cause and solution output.

• Deliver timely, consistent responses to client and internal/external stakeholder inquiries • Maintain and update policy data and documentation within our AMS and CRM, ensuring accuracy and completeness • Manage specialty policy servicing requests, including binding, cancellations, endorsements, billing inquiries, surplus lines filings, and other policy maintenance activities • Support certificate of insurance requests, partnering closely with Brokerage Ops Associate Support Representatives • Partner with brokers, carriers, wholesalers, and internal teams to support policy servicing and maintenance • Coordinate with clients and billing partners to resolve billing-related matters • Identify opportunities to add value for brokers through proactive follow-ups and operational improvements • Assist in documenting and refining day-to-day processes to improve operational efficiency

• Identify the roles and responsibilities of the AIT in a Long-Term Facility. • Assist in analyzing the various operations within a nursing facility. • Act as a liaison between the nursing facility, residents, families and outside community. • Compile and develop reporting on budget projections, revenue and expenses. • Monitor industry regulations, laws, compliance updates and make changes as appropriate. • Assist in contract negotiations with vendors under the direction of the Preceptor. • Participate in Advisory committees.

• Own and manage the innovation teams’ operational cadence • Ensure well-prepared meetings with clear agendas and documented outcomes • Coordinate team activity and information flow across systems • Maintain and improve operational tooling like dashboards and trackers • Ensure progress metrics and portfolio views are accurate • Execute and manage team communications and updates • Provide visibility into progress, risks, and outcomes for stakeholders • Identify workflow friction and drive process improvements • Support onboarding and enablement for new team members • Manage training planning and provide on-site operational support