• Own and manage the innovation teams’ operational cadence • Ensure well-prepared meetings with clear agendas and documented outcomes • Coordinate team activity and information flow across systems • Maintain and improve operational tooling like dashboards and trackers • Ensure progress metrics and portfolio views are accurate • Execute and manage team communications and updates • Provide visibility into progress, risks, and outcomes for stakeholders • Identify workflow friction and drive process improvements • Support onboarding and enablement for new team members • Manage training planning and provide on-site operational support

• Provide operational support to brokers by assisting with system access, technical questions, and process-related inquiries. • Serve as a resource for brokers navigating company platforms, loan programs, and documentation requirements. • Develop and deliver training materials, guides, and resources to help brokers better understand company products and processes. • Assist with organizing and facilitating broker training sessions, webinars, or virtual events. • Manage appraisal orders within the company’s appraisal ordering system from placement through delivery. • Review appraisal requests for completeness and alignment with loan program and property type requirements. • Communicate with brokers, appraisers, appraisal management companies (AMCs), and internal staff regarding appraisal status, questions, and documentation needs. • Track appraisal timelines and follow up on outstanding items to help ensure timely delivery. • Assist in resolving appraisal-related issues or delays by coordinating with internal teams and external partners. • Respond to broker and internal inquiries related to appraisal requirements, forms, and processes. • Escalate complex issues to management when necessary while maintaining proactive communication with stakeholders. • Maintain accurate records of appraisal orders, broker requests, and related documentation. • Utilize Encompass to review loan files and confirm appraisal data is properly reflected in the system. • Support data collection and reporting efforts related to appraisal tracking and broker support activities. • Identify opportunities to improve operational efficiency and recommend enhancements to internal workflows. • Assist with updating internal procedures, training documentation, and operational resources. • Support special projects and additional operational initiatives as needed.

• Serve as the primary point of contact and trusted advisor for sponsor organizations throughout the Central eSource project lifecycle. • Lead structured discovery and requirements-gathering sessions with sponsor stakeholders to define project scope, workflow expectations, and integration requirements. • Drive ongoing sponsor discussions to surface change requirements, resolve blockers, and maintain project momentum. • Proactively identify when sponsor decisions require escalation and ensure the appropriate CRIO leadership is engaged at the right moments. • Represent CRIO in sponsor-facing discussions requiring high-level operational insight, maintaining confidence through clear and professional communication at all stages. • Serve as the operational lead across all active and planned studies within assigned sponsor organizations. • Standardize workflows, templates, documentation, and communications across a sponsor’s study portfolio. • Lead, guide and support Lead Enterprise Study Managers (LESMs) and Enterprise Study Designers (ESDs) with operational guidance and prioritization alignment across competing timelines. • Proactively manage timelines and deliverables, ensuring on-time execution across the sponsor portfolio. • Define and document operational workflows, data capture logic, integration touchpoints, and role-based access structures for each sponsor project.

Home Weatherization Project Coordinator New Jersey Remote – candidates must be in New Jersey to be considered. Ready to make a difference? To support our growth, we are seeking a candidate with a strong interest in energy efficiency. This position requires experience in administration, project coordination, or operational support. Why you will love working here: - Quality of life: Flexible workplace arrangements, work-life balance - Investment of the community: Donation matching, volunteer opportunities - Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan - And many, many more (Ask your recruiter for more details!) What you will be doing: - Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed. - Review project application forms and submittals by customers, contractors, and other program participants to ascertain compliance with program policies and procedures. - Provide technical assistance and guidance on energy efficient equipment and practices to trade allies participating in utility-sponsored programs. - Review technical specifications, calculations and cost estimates for energy efficiency projects. - Interface with customers and contractors participating in utility sponsored programs. - Process paperwork for program incentive payments per established policies and procedures. - Coordinate and conduct program quality control protocols ensuring adherence to program guideline standards. What we need you to have (minimum qualifications): - Bachelor's degree or equivalent related work experience - 1+ years relevant work experience - 2+ years of MS Office Applications (Word, PowerPoint, Outlook, Excel) experience - Must be able to pass a background check What we would like you to have: - Experience and knowledge of energy efficiency programs is a plus. - Sound business ethics, including the protection of proprietary and confidential information. - Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team. - Ability to work with all levels of internal staff, as well as outside clients and vendors. - Excellent problem-solving skills with ability to analyze situations and identify existing or potential problems and recommend solutions. - Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel). - Ability to be flexible to handle multiple priorities. - Outstanding analytical, writing and communication skills. - Excellent interpersonal skills and customer relationship management skills. - Ability to prioritize, multitask, and ability to work in a fast-paced environment. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,063.00 - $114,008.00