• Today, our EMEA Sales and Customer Success teams are navigating structural inefficiencies across billing, contracting, Salesforce workflows, and issue resolution. • The Operation Manager & Executive Assistant is a high-impact hybrid position spanning: • Revenue Operations • Sales & Account Management Support • Executive Assistant to the VP EMEA • Office & Employee Experience Management • GTM Systems Administration • You will provide operational and administrative support across the EMEA team, helping ensure that deals are processed accurately, leadership is supported, and the office environment enables performance. • This role combines ownership of defined areas (executive support and event coordination) with support across revenue operations and systems workflows. • This is not a purely administrative role. It is a coordination-focused operational role with exposure to revenue processes and cross-functional workflows.

• Manage complex calendars across multiple European time zones • Anticipate needs, prioritize critical matters, and ensure leadership is always prepared • Organize meetings, briefings, agendas, and follow-ups • Serve as the operational backbone connecting leadership to internal teams • Facilitate communication across product, engineering, scheme, and marketing • Support alignment, track action items, and maintain momentum • Plan virtual and in-person meetings, workshops, off-sites, and leadership sessions • Manage travel, expenses, and scheduling with precision • Prepare presentations, communications, and executive materials • Organize documentation and ensure information flows efficiently • Compile insights, summarize updates, and support KPI tracking • Maintain confidentiality and handle sensitive information with discretion • Optimize executive workflows and operational routines • Suggest improvements for coordination, processes, and communication • Strengthen the efficiency and rhythm of EPI’s Product and Design team

• Transform Chaos with Structure: Our clients need order-creators. Does the idea of turning ambiguity into clarity excite you? We'll equip you with tools, but you'll need to implement them proactively. • Exemplify Proactive Resourcefulness: While we're here to support you, we expect initiative. Can you find solutions independently, knowing when to seek help strategically? The ability to solve problems without constant executive input is crucial. • Deliver Excellence Consistently: Your background matters less than your ability to perform. Whether you're an EA, operations specialist, or customer service pro, can you maintain high standards for your executive? • Strategic Calendar Management: Master organization skills to prioritize and schedule effectively. • Communication Hub: Streamline inboxes and manage correspondence while using emotional intelligence to handle stakeholders at all levels. • Operational Efficiency: Anticipate needs and act proactively; manage diverse projects of varying complexity; coordinate travel arrangements with meticulous attention to detail. • Decision Support: Gather and analyze relevant data to support executive decision-making; prepare reports and presentations as needed; offer your unique perspective to contribute to strategic discussions. • Adaptability and Growth: Thrive in a fast-paced, ever-changing remote environment by actively seeking and implementing feedback for continuous improvement; balance multiple priorities while maintaining composure under pressure. • Executive Buffer: Handle routine matters independently to free up your executive's time; know when to involve your executive and when to make decisions autonomously; maintain confidentiality and exercise discretion in all matters. • Personal Support: Manage a wide range of personal tasks for your executive, such as gifts, restaurant reservations & personal appointments or other personal errands.

• Manage executive calendars across multiple time zones, ensuring accuracy and prioritization • Schedule internal and external meetings and coordinate availability across stakeholders • Monitor and organize inboxes, flag priority messages, and draft responses when needed • Ensure timely follow-ups on emails, tasks, and action items • Maintain and update CRM systems, ensuring accurate contact records, activity logs, and pipeline tracking • Provide CRM update and support by ensuring the CRM is consistently up to date, including tracking notes, engagement history, and pursuit details for sales and nurturing activities • Generate CRM reports and assist leadership with data insights and follow-ups • Assist executives in preparing thoughtful, personalized follow-up communications with partners, clients, and prospects • Prepare meeting agendas and track deliverables and next steps • Assist with documentation and internal communication coordination • Support vendor coordination, scheduling logistics, and event arrangements as required • Assist with travel coordination when needed • Track executive priorities, deadlines, and commitments • Maintain organized records, files, and workflow systems