• Senior Account Managers take true ownership of the client relationship and strategy, serving as key drivers of account growth, brand success, and long-term partnership. • With strong autonomy, they provide high-level guidance to clients at the manager and director level and mentor internal teams to deliver work that is insight-driven, on-brand, and strategically aligned. • Responsible for managing, building, and maintaining mutually beneficial, high-value relationships with clients. • Expected to think beyond the immediate ask, uncovering underlying client needs and positioning the agency’s work as a lever for transformation and progress. • As the lead day-to-day agency representative, oversees client needs through direct contact, proactive counsel, and seamless coordination of agency resources. • Review and guide strategic, creative, and media decisions prior to client delivery and act as a key voice in client presentations and communications. • Requires an individual who is highly strategic, action-oriented, and collaborative, able to drive results at the project level. • Mentor Account Managers and Coordinators, offering day-to-day guidance that strengthens their client service and project leadership skills.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position MUST work 8a-5p Eastern Time. Applicants desiring remote work MUST reside in the United States, with a strong preference for candidates in Virginia. The Account Manager (Mail) will work with an established business-to-business customer base while reaching out to prior customers and warm leads to increase sales. The Account Manager is responsible for escorting a job from the initial customer contact through design, production, and mailing. In a typical day, the account manager will utilize email, teleconference, and telephone to work with customers, graphic design contractors, USPS contacts, the variable data print operator, production supervisor, and the accounting team. There is an established work process to support those new to direct mail while being open to learning from the experiences of those more established in the field. Our production facility in Charlottesville, VA is equipped to print, cut, fold, insert, and address many mail pieces. This position has the opportunity for an increased scope to include promotional products, should business needs and employee performance support that. Qualifications - Aged eighteen (18) or over - Able to communicate effectively in English, both orally and in writing - Highly proficient in Windows based computer applications - Proficient in Google Workspace, including Drive, Voice, Meet, Docs, and Sheets - Minimum of two years of business-to-business sales - Able to bring creative recommendations to clients in areas that increase sales - Interest in and willingness to increase knowledge of USPS mail standards, regulations, and requirements Requirements - Knowledge of USPS mail classes and standards - Knowledge of USPS regulations and preparation requirements - USPS Mail Design Professional and/or USPS Direct Mail Marketing Certificates - Experience in any or all of BCC, Airtable, Xebra, and Ziflow - Experience in selling commercial print - Multiple years of direct mail sales experience in a business-to-business environment Physical Demands and Work Environment - Sedentary work - Repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers - Able to perform fine motor tasks such as separating individual sheets of paper; measuring in millimeters; discerning relative weights (thicknesses) of paper - Close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal; extensive reading - The work area in the office is climate controlled with carpeted floors. The lights, heating, and air conditioning are centrally controlled.

• Partner with the CEO and executive team to define and execute a unified growth strategy that advances Coleridge’s mission and long-term sustainability • Translate organizational goals into actionable strategies across marketing, partnerships, pricing, and product innovation • Identify and cultivate emerging opportunities for revenue diversification, investment, and mission-aligned innovation • Lead Coleridge’s brand positioning and messaging to strengthen its reputation as a trusted national leader in data integration and evidence-based policymaking • Ensure consistent, compelling storytelling that connects Coleridge’s technical work to real-world policy impact • Oversee thought leadership, media relations, and external communications strategies that elevate Coleridge’s voice and influence in the data and policy ecosystem • Build and manage high-impact relationships across government, philanthropy, academia, and industry • Develop and execute partnership and advocacy strategies that advance supportive data-sharing and evidence-building environments • Oversee partnership development from identification and cultivation through contracting, delivery, and long-term stewardship • Lead strategy for pricing and packaging of Coleridge’s products and services to balance mission alignment, financial sustainability, and market competitiveness • Evaluate and pilot new business models and earned revenue opportunities consistent with Coleridge’s values and capabilities • Partner with Finance and Programs to ensure business model decisions support long-term financial and operational goals • Identify and secure new funding and investment mechanisms (e.g., program-related investments, innovation funds, strategic joint ventures) • Strengthen relationships with funders and business partners by articulating the social and economic value of Coleridge’s data infrastructure and capacity-building work • Align growth-oriented funding with long-term sustainability and impact metrics • Oversee a cross-functional portfolio encompassing Marketing & Communications, Partnerships & Advocacy, and Engagement teams • Mentor and support senior leaders, providing strategic direction while empowering autonomy and creativity within their domains • Serve as a key member of the Executive Team, aligning growth initiatives with operational capacity and organizational health

• Effectively manage ongoing relationships with clients in portfolio. • Focus of this position is to enhance and build upon existing relationships resulting in client retention and supporting the Dir/VP in sale of add-on business. • The Account Manager is responsible to lead streamlined, effective internal teams to support clients. • Manage day to day business with assigned accounts – maintain oversight and delivery of all services. • Understand financial standing of account and of all services. • Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services. • Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner. • Effectively manage customer's requests for program changes that may impact Sharecare’s ability to efficiently deliver services. • Partner with marketing to drive effective strategic plans to increase platform and program usage of both Sharecare and Partner programs to maximize both Client investment and Value of investment. • Support Implementation and Project managers in delivering new products and services. • Make sure that client specific challenges and programs are set up correctly and working. • Participate in pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed. • Support the renewal strategy development, packaging, presentation and negotiation activities to retain and grow profitable existing business. • Provide renewal and RFP responses as applicable. • Utilize and keep salesforce up to date and accurate regarding assigned accounts. • Driving and support the strategic plans for clients to ensure account retention and growth and short-term tactical plans to ensure customer satisfaction. • Prepare, in collaboration with Director/VP Account Management the client, QBR and Annual Review Reporting: Collaborate with the reporting team to analyze necessary data, develop reports, and deliver monthly, quarterly and annual reporting). • Review and analyze reports for accuracy and outcomes needed to satisfy the client. Provide same review internally.