• Partner with the CEO and executive team to define and execute a unified growth strategy that advances Coleridge’s mission and long-term sustainability • Translate organizational goals into actionable strategies across marketing, partnerships, pricing, and product innovation • Identify and cultivate emerging opportunities for revenue diversification, investment, and mission-aligned innovation • Lead Coleridge’s brand positioning and messaging to strengthen its reputation as a trusted national leader in data integration and evidence-based policymaking • Ensure consistent, compelling storytelling that connects Coleridge’s technical work to real-world policy impact • Oversee thought leadership, media relations, and external communications strategies that elevate Coleridge’s voice and influence in the data and policy ecosystem • Build and manage high-impact relationships across government, philanthropy, academia, and industry • Develop and execute partnership and advocacy strategies that advance supportive data-sharing and evidence-building environments • Oversee partnership development from identification and cultivation through contracting, delivery, and long-term stewardship • Lead strategy for pricing and packaging of Coleridge’s products and services to balance mission alignment, financial sustainability, and market competitiveness • Evaluate and pilot new business models and earned revenue opportunities consistent with Coleridge’s values and capabilities • Partner with Finance and Programs to ensure business model decisions support long-term financial and operational goals • Identify and secure new funding and investment mechanisms (e.g., program-related investments, innovation funds, strategic joint ventures) • Strengthen relationships with funders and business partners by articulating the social and economic value of Coleridge’s data infrastructure and capacity-building work • Align growth-oriented funding with long-term sustainability and impact metrics • Oversee a cross-functional portfolio encompassing Marketing & Communications, Partnerships & Advocacy, and Engagement teams • Mentor and support senior leaders, providing strategic direction while empowering autonomy and creativity within their domains • Serve as a key member of the Executive Team, aligning growth initiatives with operational capacity and organizational health

• Effectively manage ongoing relationships with clients in portfolio. • Focus of this position is to enhance and build upon existing relationships resulting in client retention and supporting the Dir/VP in sale of add-on business. • The Account Manager is responsible to lead streamlined, effective internal teams to support clients. • Manage day to day business with assigned accounts – maintain oversight and delivery of all services. • Understand financial standing of account and of all services. • Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services. • Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner. • Effectively manage customer's requests for program changes that may impact Sharecare’s ability to efficiently deliver services. • Partner with marketing to drive effective strategic plans to increase platform and program usage of both Sharecare and Partner programs to maximize both Client investment and Value of investment. • Support Implementation and Project managers in delivering new products and services. • Make sure that client specific challenges and programs are set up correctly and working. • Participate in pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed. • Support the renewal strategy development, packaging, presentation and negotiation activities to retain and grow profitable existing business. • Provide renewal and RFP responses as applicable. • Utilize and keep salesforce up to date and accurate regarding assigned accounts. • Driving and support the strategic plans for clients to ensure account retention and growth and short-term tactical plans to ensure customer satisfaction. • Prepare, in collaboration with Director/VP Account Management the client, QBR and Annual Review Reporting: Collaborate with the reporting team to analyze necessary data, develop reports, and deliver monthly, quarterly and annual reporting). • Review and analyze reports for accuracy and outcomes needed to satisfy the client. Provide same review internally.

• Create and execute strategic plans focused on achieving territory-specific goals/KPIs, utilizing organizational tools (CRM, data, DOMO, and other analytics) to identify relevant opportunities and ensure sales effectiveness • Engage with account C-Suite and executive teams, across multiple sites and locations, allowing for a clear understanding of how to develop the account into a site of care that provides seamless experience and continued access to QUTENZA for appropriate patients • Provide superior full-service account support regarding all aspects of product access and education, including training HCPs and staff on proper application guidelines of Qutenza® for optimal patient efficacy • Build and maintain strong, lasting relationships with key customers, staff, and national/regional KEEs as a trusted advisor • Build an influential network of supporters to expand QUTENZA’s awareness within these accounts • Effectively prioritize and demonstrate commitment to maneuvering through obstacles and roadblocks, while remaining flexible, and resilient in a fast-paced, dynamic selling environment • Engage and inspire others with a positive, problem-solving approach when challenged by adversity • Pursue self-driven learning opportunities with demonstrated rigor to become a clinical pain market expert • Leverage and share knowledge with peers and cross-functional colleagues to ensure success across the organization • Create and hold oneself and teammates accountable to an atmosphere of transparency, trust, and a commitment to success

• Create and execute strategic plans focused on achieving territory-specific goals/KPIs, utilizing organizational tools (CRM, data, DOMO, and other analytics) to identify relevant opportunities and ensure sales effectiveness. • Engage with account C-Suite and executive teams, across multiple sites and locations, allowing for a clear understanding of how to develop the account into a site of care that provides seamless experience and continued access to QUTENZA for appropriate patients. • Provide superior full-service account support regarding all aspects of product access and education, including training HCPs and staff on proper application guidelines of Qutenza® for optimal patient efficacy. • Build and maintain strong, lasting relationships with key customers, staff, and national/regional KEEs as a trusted advisor. • Build an influential network of supporters to expand QUTENZA’s awareness within these accounts. This would include working with multiple departments (Endo, Pain, Podiatry, Neurology, etc.) within certain advanced archetypes or developing Alternate Sites of Care (ASOC) to meet the needs of the account. • Effectively prioritize and demonstrate commitment to maneuvering through obstacles and roadblocks, while remaining flexible, and resilient in a fast-paced, dynamic selling environment. • Engage and inspire others with a positive, problem-solving approach when challenged by adversity. • Pursue self-driven learning opportunities with demonstrated rigor to become a clinical pain market expert. • Leverage and share knowledge with peers and cross-functional colleagues to ensure success across the organization. • Create and hold oneself and teammates accountable to an atmosphere of transparency, trust, and a commitment to success.