• Take full ownership of customer relationships • Proactively manage customer success throughout the entire lifecycle • Deliver outcome-driven engagement across each stage of the customer journey • Champion product adoption and value realization • Identify commercial opportunities within your accounts

About Pax8 Pax8 is the leading cloud marketplace for technology professionals, making the cloud journey simple, smart, and seamless. We empower thousands of partners worldwide by combining cutting-edge technology, actionable insights, and proactive service to deliver an unparalleled experience. Our mission? To be the world’s favorite marketplace for buying cloud products. We’re fast-growing, dynamic, and full of energy—with a start-up vibe that gives you the chance to make a real impact. At Pax8, culture isn’t just a buzzword—it’s the heartbeat of everything we do. Our Culture At Pax8, business IS personal. We live by values that shape how we work and grow together: - Compassionate Candor – Honest, actionable feedback that helps us all succeed. - Seek to Understand – Curiosity and openness drive our learning. - We Before Me – Collaboration and diverse perspectives lead to better outcomes. - Do What You Say – We honor commitments and deliver results. - Light Up Learning – We embrace new ideas and share lessons learned. - Driven by Passion – We connect personal passion to our mission and stay resilient. The Role As a Partner Success Manager (PSM), you’ll be the trusted advisor for our top Voyager Alliance Members, ensuring they get maximum value from their relationship with Pax8. Your mission is to strengthen long-term partnerships, drive satisfaction, and reduce churn by identifying challenges early and solving them proactively. This is not a quota-driven sales role or reactive support position. Instead, you’ll focus on building strategic relationships, enabling predictable outcomes, and making the partner voice central to our go-to-market strategy. What You’ll Do - Retention & Growth - Act as a partner advocate, ensuring needs are met and journeys are supported post-sale. - Drive retention and growth through increased product adoption and cloud spend. - Align Pax8 resources with partner goals and success metrics. - Strategic Insights - Track and analyze key metrics like churn rate and engagement levels. - Apply the LAER model (Land, Adopt, Expand, Renew) to maximize retention. - Share actionable insights with leadership to strengthen engagement. - Relationship Management - Serve as the central point of contact for assigned partners. - Collaborate cross-functionally to resolve escalations and mitigate risks. - Continuous Improvement & Data-Driven Decisions - Identify recurring issues and implement scalable solutions. - Use CRM and health tools to prioritize accounts and guide interactions. What You Bring - 3+ years in Partner Success, Customer Success, Account Management, or similar roles in SaaS, cloud, or channel environments. - Strong understanding of the Managed Service Provider business model. - Proven ability to build strategic relationships and work cross-functionally. - Data-driven mindset with experience interpreting partner health metrics. - Excellent communication, negotiation, and problem-solving skills. Education: Bachelor’s degree or equivalent experience. Why You’ll Love Working Here - A culture that values collaboration, learning, and personal growth. - Opportunities to make a real impact in a fast-growing company. - A team that works hard, has fun, and celebrates success together. Ready to join a team that’s passionate, creative, and humorously offbeat? Apply today and help us make Pax8 the world’s favorite cloud marketplace! Compensation: - Qualified candidates can expect a compensation range of $70,000/yr to $100,000/yr depending on experience. Application Deadline: 01/30/2026 At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about — we’re excited to meet you. Perks: Why Join Pax8? Because here, success isn't just about numbers—it’s about impact. It’s about being part of a team that thinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful. At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits: - Non-Commissioned Bonus Plans or Variable Commission - 401(k) plan with employer match - Medical, Dental & Vision Insurance - Employee Assistance Program - Employer Paid Short & Long Term Disability, Life and AD&D Insurance - Flexible, Open Vacation - Paid Sick Time Off - Extended Leave for Life events - RTD Eco Pass (For local Colorado Employees) - Career Development Programs - Stock Option Eligibility - Employee-led Resource Groups Please take a moment to review our Proprietary Rights and Non-Competition Agreement — this document outlines important information about your rights and responsibilities if you join our team. Pax8 is an EEOC Employer. Equal Opportunities Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes. Job Applicant Privacy Notice

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams. Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers. Why is Arine a Great Place to Work?: Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence. Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care. Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually. Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category. The Role: This position offers the opportunity to work with a collaborative team that is at the heart of where Arine has impact - with our clients and their members. You will have the opportunity to engage cross-functionally with both our clients and internal teams, as well as grow with our client success team as it evolves to enable the next phase of Arine’s rapid growth. Arine is saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care. Are You a Good Fit? Arine is seeking a mid-level Client Success Executive to build and grow relationships with our clients. This role is responsible for establishing meaningful relationships with Arine clients, ecosystem partners, and other key stakeholders. You will be accountable for all aspects of client management including deployment and ongoing client support in service of client goal attainment – improving outcomes and reducing cost. You are a good fit if you excel in strategic thinking, active project management, clear internal and external communication, and the ability to drive results for our clients. As a client-facing leader, you will be responsible for developing and executing the strategy required for Arine to deliver on our client’s goals and objectives. Arine’s “People First” guiding principle of doing the right thing is infused in everything we do and forms the basis for how we engage our clients and transform them into partners. Our team’s goal is 100% referenceable clients - period. How we do it: - Be the easy button - remove barriers, don’t create them - Innovate - transforming today’s lessons and challenges into tomorrow’s solutions - Improve lives - our impact will leave people better off - Collaborate - find innovative ways to share knowledge and success - Exceed expectations - over-delivering is our standard What You’ll be Doing: - Serve as the primary point of contact for clients, overseeing all performance and technical aspects of the client life cycle from implementation through maintenance and partnering with clients to identify capacity for growth - In conjunction with Marketing and Leadership, generate and document use cases, case studies, white papers, and other client success examples to celebrate client success and build Arine brand awareness - Understand each client’s needs and goals, match those needs using Arine’s platform and identify areas where additional capabilities could be deployed - Identify and implement Client Success process enhancement opportunities - Create and oversee client-specific and organizational KPIs and operational metrics to ensure the quality of deliverables meets or exceeds client expectations and we understand internal engagement and activity metrics underpinning that performance. Who You Are and What You Bring: - 3-5 years of experience in account management, client success, or other client-facing leadership role with a track record of execution, innovation, and passion for growth in the healthcare industry; health plan experience highly desirable - Undergraduate degree required; Masters or commensurate experience preferred; strong preference for Healthcare or Pharmacy education / training in addition to strong business acumen: pharmacist, nurse, or other experience preferred - Strong knowledge of medication therapy management, comprehensive medication management and optimization strategies highly desirable - Excellent written and verbal communication skills; ability to articulate Arine’s value proposition in the market and to translate complex concepts into digestible and understandable messaging required. - Ability to lead a team to successfully drive a project to completion from initiation through planning, execution and closure. Strong knowledge of and ability to execute integrated project change control processes. - Computer Skills: To perform this job successfully, an individual should have expertise in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Familiarity with project management software such as JIRA, and CRM platforms (HubSpot) highly desired. - Bonus points for Doctor of Pharmacy (PharmD) degree. Travel and Other Information: - Travel up to 25% Remote Work Requirements: - An established private work area that ensures information privacy - A stable high-speed internet connection for remote work - This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings Perks: Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs. The posted range represents the expected base salary range for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The base salary range for this position is: $150,000-180,000/year. Job Requirements: - Ability to pass a background check - Must live in and be eligible to work in the United States Information Security Roles and Responsibilities: All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine. Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission. Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry! Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam. Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.

About Client This organization is a fast-growing, data-driven company in the real estate investment industry that specializes in delivering high-quality, motivated seller leads to real estate professionals. They prioritize autonomy, ownership, and high performance, valuing efficient execution over unnecessary bureaucracy. The team moves quickly, operates collaboratively, and is focused on sustainable growth and measurable impact. Job Description We are seeking a hands-on, process & results-driven Customer Success Manager to step into a critical role within a fast-paced, scrappy startup environment. While the core schedule aligns with standard 9–5 EST hours, this role requires a high level of ownership and flexibility—stepping in beyond traditional hours when needed to support team members or key customers. This individual will oversee a team of six representatives and will be directly accountable for improving key performance metrics across retention, churn, and expansion. The ideal candidate must be comfortable taking a deep, analytical approach to the existing customer success function—evaluating current workflows, identifying gaps, and either refining or fully overhauling processes where necessary. This includes making tough personnel decisions, such as managing out underperforming team members and recruiting stronger talent to elevate overall team performance. Success in this role will come from implementing structure, accountability, and scalable, repeatable processes across the team. We are looking for someone who can bring operational rigor while maintaining the agility required in a startup environment—building systems that not only solve immediate challenges but also support long-term growth. What We Offer - Base salary of $100,000 – $140,000 + Bonuses = On-Target Earnings (OTE) of $180,000 – $200,000 - 100% employer-paid individual health coverage (Medical, Dental, Vision) - 401(k) plan with company match - Opportunity to build and scale a high-impact Customer Success function - Collaborative, performance-driven culture with strong leadership visibility Essential Duties & Responsibilities - Lead, mentor, and motivate the Customer Success team (including refunds team) to achieve retention and growth goals - Own and manage a small, high-value book of business, demonstrating best-in-class client relationship management - Develop and implement retention and growth strategies to increase customer lifetime value and satisfaction - Establish and oversee structured follow-up processes to drive engagement, conversion, and retention - Monitor team performance metrics and KPIs, providing coaching, recognition, and performance improvement plans as needed - Partner with executive leadership to define retention targets and optimize Customer Success strategy - Coordinate ongoing training, onboarding, and professional development initiatives for CS team members - Collaborate cross-functionally with Sales and Marketing to improve lead quality and ensure seamless client experiences - Oversee refund dispute processes and ensure timely, effective resolution of customer concerns - Monitor online communities and social media channels to proactively address negative feedback and protect brand reputation Requirements & Qualifications - 5+ years of experience in Customer Success leadership, preferably within pay-per-lead, SaaS, or marketing services environments - Proven track record of improving retention rates and scaling Customer Success teams - Strong leadership and coaching abilities with experience managing performance metrics and KPIs - Experience building operational infrastructure for Customer Success teams, including processes and reporting systems - Proficiency with CRM and customer support platforms such as Freshdesk and Go High Level - Data-driven mindset with the ability to analyze metrics and implement strategic improvements - Strong business acumen and understanding of revenue retention strategies - Excellent interpersonal, communication, and negotiation skills - Ability to manage client relationships across multiple communication channels including phone, email, SMS, and social platforms - Highly motivated self-starter with a strong focus on client satisfaction, retention, and long-term growth