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Lead Account Solution Engineer, Higher Education
Location
Illinois + 2 moreAll locations: Illinois | Kentucky | Ohio
Posted
131 days ago
Salary
$134.8K - $180.3K / year
Seniority
Senior
Job Description
Lead Account Solution Engineer, Higher Education
Salesforce
• Lead the Solution Cycle – Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close. • Understand Institutional Needs – Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions. • Position Salesforce as a Strategic Partner – Clearly articulate how Salesforce platform and products, including but not limited to Agentforce for Education, align to institutional initiatives. • Apply Industry and Technical Expertise – Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholders. • Support RFP and Proposal Processes – Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value. • Collaborate Across Teams – Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs. • Stay Ahead of Industry Trends – Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations. • Achieve Performance Goals – Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution (NNAOV).
Job Requirements
- 7+ years of combined experience working with Salesforce or other CRM solutions , with a focus on education.
- 5+ years of experience in solution engineering, consulting, enterprise software delivery, or customer success .
- Artificial Intelligence and/or Data Certifications , Salesforce-preferred, related to generative AI and LLM concepts
- Deep understanding of education operations , including student lifecycle management, academic operations (registrar, advising, curriculum management), financial aid, student success initiatives, enrollment, and alumni relations.
- Strong technical acumen , with experience configuring and demonstrating Salesforce or similar enterprise platforms in a sales or implementation context.
- Exceptional communication and presentation skills , with the ability to translate complex technical concepts into clear, value-driven narratives for stakeholders at all levels—from IT teams to university presidents.
- Proven ability to lead discovery sessions , understand institutional challenges, and craft tailored solutions that drive digital transformation in higher education.
- Experience with RFP and proposal processes , including developing responses that align with institutional needs and Salesforce’s value proposition.
- Strong time management and prioritization skills , with the ability to manage multiple engagements in a fast-paced sales environment.
- Curiosity and passion for technology , with a desire to continuously learn, experiment, and stay ahead of industry trends in education and CRM solutions.
- Collaborative mindset , able to work cross-functionally with sales, professional services, product teams, and partners to deliver customer success.
- Open to travel for client meetings, presentations, and industry events, approximately 40%.
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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