• Contribute to product strategy, priorities, and scope through a strong design and user experience perspective • Act as a senior design partner in product decisions, balancing user needs, business goals, and technical constraints • Identify, frame, and validate problems independently in ambiguous or loosely defined spaces • Design and deliver high-quality UI with strong visual craft (layout, hierarchy, typography, accessibility, and detail across states and edge cases) • Write and refine UX copy and microcopy to improve clarity, usability, trust, and product-led growth • Own and evolve the design system, including components, patterns, and documentation • Collaborate cross-functionally through design reviews, prototyping, and clear communication of rationale, tradeoffs, and opportunities

• Define strategic impact: Lead design projects that fundamentally improve the efficacy of our clinical operations and member outcomes. You will connect digital and in-person workflows to ensure a cohesive, high-quality experience across the entire user journey. • Deepen user understanding. Advance our culture of user feedback and keen understanding of the kids, families, clinicians, and staff we serve. Be relentless in finding empathetic solutions that meet user needs, synthesizing insights and tying them back to the big picture. • Architect product vision collaboratively: Partner closely with Product, Engineering, Clinical Operations, Care Teams, and Marketing to articulate forward-leaning solutions grounded in deep user insights and empathy. • Craft well-loved designs: Roll-up your sleeves to create inspired workflows and prototypes, iteratively validate designs with users, and partner with engineering to deliver delightful solutions. Contribute to our design system to develop beautiful and consistent design patterns. • Establish design criteria and metrics: Establish measurable criteria for our user experience to learn and improve designs and assess how well they are achieving our objectives. • Champion a culture of design: Be an advocate for design excellence by elevating design thinking and high-quality design standards across the company.

Job Description: Key Responsibilities: - Lead the development of a multi‑product UX strategy that aligns with company‑wide goals and customer needs. - Create research plans, oversee execution and analysis that uncover insights and opportunities across the product lines. - Define experience principles, design standards, and frameworks that ensure consistency and quality across product teams. - Partner with product leadership to shape cross product journeys and ensure experience strategy is reflected in roadmaps and prioritization. - Conduct and synthesize customer research, behavioral insights, and market trends to inform experience direction. - Facilitate journey mapping, service blueprinting, and experience modeling to identify opportunities and guide decision-making. - Collaborate with design, product, and engineering teams to ensure strategic alignment and cohesive execution across touchpoints. - Drive cross‑team workshops/ working sessions that enhance alignment on experience practices and ensure their effective integration into product roadmaps. - Establish governance models and review processes that maintain quality and consistency across teams. - Mentor and guide UX designers and researchers, fostering a culture of customer‑centricity and design excellence. - Partner with the Product Manager for Experience & Process Excellence to ensure process frameworks and experience standards reinforce each other. - Measure and communicate the impact of experience improvements through qualitative and quantitative insights. - Facilitate workshops and co-creation sessions with internal teams and customers to generate insights and foster shared ownership of service outcomes. - Tooling strategy that compliments overall UX strategy and responsibilities across the experience team Basic Qualifications: - Extensive experience in UX strategy, experience architecture, service design, or a related discipline. - Strong portfolio demonstrating systems‑level thinking, cross‑product experience design, and strategic frameworks. - Expertise in customer research methods and the ability to translate insights into actionable strategy. - Proven ability to influence senior stakeholders and drive alignment across product, design, and engineering. - Deep understanding of design systems, experience principles, and scalable UX processes. - Excellent communication and facilitation skills, with the ability to simplify complexity and drive clarity. - Experience leading cross‑functional workshops, journey mapping sessions, and strategic planning efforts. - Comfortable navigating ambiguity and shaping direction in complex, multiteam environments. Extra Information What Success Looks Like - A clear, cohesive UX strategy that guides multiple product teams and elevates the overall customer experience. - Adoption of shared experience principles, frameworks, and standards across the organization. - Strong alignment between UX strategy and product strategy, resulting in more consistent and intuitive experiences. - Measurable improvements in usability, customer satisfaction, and adoption across key journeys. - A culture of design excellence reinforced through repeatable practices and strong cross‑team collaboration. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $119,900 - $222,700. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below. We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Imagine having an enterprise-grade AppStore at work — one that ensures you can easily search, request, and gain access to any app you need, precisely when you need it. No more long waiting times with outstanding IT requests. Lumos is solving the app and access management challenges for organizations of all sizes through a unified platform. Our fast-growing startup is pioneering the way to untangle the complex web of app and access management by building the critical infrastructure that defines relationships between app, identities and data. Why Lumos? - Jump on a Rocketship: Since launching out of stealth mode just over 2 years ago, our team has grown from 20 to ~100 people and our customer base has 10x’ed with companies like GitHub, MongoDB and Major League Baseball! - Build with Renowned Investor Backing: Andreessen Horowitz (a16z) backed us since the beginning and we've raised over $65m from Scale, Neo, Greg Brockman (President at OpenAI), Phil Venables (CISO at Google), and others. - Thrive in a Unique Culture: You’ll join an early-stage company where you have actual influence on the trajectory of the company. We deeply care about our people and the philosophy we live by - check out our values here. We’re seeing very strong adoption of our core products, and to support accelerating growth, we’re hiring a Senior Product Designer to join the team. You'd be among the first 150 employees and help lay the foundation for extreme growth. 📈 This designer will specialize in User Access Reviews (UAR) — with a focus on Agentic UAR, Lumos's AI-powered access review experience. You'll shape how AI recommendations surface to security reviewers, how the workflow connects inputs from our AI agent and outputs to policy, and how to make complex access governance feel fast and intuitive. As a Senior Product Designer at Lumos, you’ll shape the future of our product by tackling complex customer challenges and pushing design boundaries. You’ll work with talented product managers and engineers in a collaborative, agile environment to define Lumos' next phase. As a key team member, you’ll have a significant impact on our product and organization. This role offers unparalleled opportunities for personal growth, team development, and influencing the evolving industry. ✨Your Responsibility - Ship amazing products: Tackle complex user problems by owning and championing an entire product area, focusing on rapidly delivering value to our customers. - Champion customer obsession: Dive into user research to understand pain points, gather valuable insights, and validate design decisions. Let these insights guide our product development, improve design decisions, and boost customer satisfaction. - Shape the future: Team up with stakeholders to craft a long-term vision and direction for our product. Contribute to defining features and improvements that align with this exciting vision. - Be a team player and a leader: Inspire fellow designers, collaborate closely with the team to refine design processes, and elevate the team through workshops, documentation, and constructive design feedback. Help grow our design family and cultivate a culture of excellence and innovation. - Make a difference: Proactively seek out and seize opportunities to create a lasting impact, leveraging your unique strengths and expertise. Own your success at Lumos and be a part of shaping our future! 🙌 What We’re Looking For - Strong design portfolio: You've got 4+ years of product design experience under your belt, ideally in B2B or complex problem spaces. Your portfolio showcases your fantastic design skills and thoughtful solutions. - Collaborative team player: You're a rockstar at communicating clearly, which makes collaborating with others a breeze. You thrive in team settings and are skilled at building positive relationships with people across different teams — including opinionated engineers and PMs. You know how to navigate competing perspectives and build consensus with confidence. - T-shaped designer: You bring a well-rounded design background to the table, combining broad expertise with deep knowledge in one or more areas of product design. - Strategic product mindset: You've got a knack for product strategy and can seamlessly align your design decisions with our business goals. - Positive go-getter: You're curious, eager to learn, and excited to dive into new challenges. Your can-do attitude helps you get things done and make a real impact on our product and team! 🙌 What We Value - We also care about whether you would be a good fit for Lumos based on the values and characteristics that define how we achieve outcomes, not just your resume. Thank you for considering Lumos, we hope to hear from you! 🎉 💰Pay Range - $123,500 - $166,500. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience. 💸 Benefits and Perks: - 💯 Remote work culture (+/-4 hours Pacific Time) - ⛑ Medical, Vision, & Dental coverage covered by Lumos - 🛩 Company and team bonding trips throughout the year fully covered by Lumos - 🌴 Flexible PTO, with minimum time off to make sure you are rested and able to be at your best - 👶🏽 Up to 16 weeks for expecting parents - 💰 Monthly wellness stipend - 🏦 401k matching plan