JOB SUMMARY - The IT Project Manager is responsible for the effective planning and management of IT projects to meet project commitments as well as communicating with sponsors, IT teams, customers, business teams, etc. This role will spend a significant amount of time on project management responsibilities and will lead teams in the planning and executing implementation of systems. - The vision of the IT PMO (Project Management Office) is to support a consistent, enterprise-wide approach to project management in order to maximize the efficiency and predictability of project delivery and ensure alignment with company strategy and organizational goals - The mission of the IT PMO is to partner with Neovia’s IT teams and business departments to facilitate governance of IT projects and provide project management standards, repeatable processes, and tools. - Manages small to medium cross-functional projects, including oversight over scope, budget, timelines, risks, issues and assigned resources. Provides clear status reporting and escalates issues as needed. Balances priorities and resource needs across multiple projects. Follows and communicates Neovia PMO standards. JOB RESPONSIBILITIES - Effectively lead the implementation of IT projects, utilizing PMO best practices, standards, and proven methodologies. - Effectively communicate, define, and facilitate the definition and development of essential and required aspects of projects, such as their charter, goals, scope, tasks, resource requirements, etc. - Develop and maintain project work plans and communicate project status with the project team, stakeholders, and leadership on a regular basis. - Proactively coordinate project functions, tasks, and timings with IT teams and others associated with projects. - Facilitate risk analysis and development of mitigation plans, and proactively monitor risks throughout the project lifecycle. - Resolve and/or assist in resolving issues within and between projects and/or functional areas. - Manage projects to respective budgets and ensure appropriate resource allocations. - Proactively assist with the development and improvement of standard project management tools and processes. - Ensure the delivery of exceptional customer service and tangible outputs. Rely on industry standards, best practices, and qualitative & quantitative data to support and/or refine operations methodologies. - Perform other responsibilities as assigned, including overnight and potential international travel. QUALIFICATIONS - Bachelor’s degree in science or business, or related field or an equivalent combination of education, certification, and experience. - Active and accredited project management certification required. Project Management Professional (PMP) certification preferred. - At least 5 years of IT experience. - At least 5 years of work experience in areas of project management. Skills and Competencies: - Ability to effectively manage multiple cross-functional projects simultaneously without compromising quality. - Ability to effectively assess project needs and resources to complete projects on time and within budget. - Establish and maintain effective relationships at all levels of the organization, and with external vendors and regulatory agencies. - Excellent written, verbal, and presentation skills with the ability to swiftly shift approach based on audience. - Ability to communicate complex issues/solutions in a manner that is easily understood and actionable despite the audience. - Ability to perform well within a fast-paced, deadline-driven environment that requires the management of multiple projects at once, without compromising quality and service levels. - Ability to operate and influence at a strategic level, maintain composure and professionalism, deliver results, despite organizational noise. - Ability to maintain confidentiality of extremely sensitive data at all times. - Must have strong analytical skills, ability to work independently, have exceptional interpersonal and organizational skills and pay specific attention to details. PHYSICAL REQUIREMENTS - Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds. ADDITIONAL INFO Salary Min 96,320.00 Salary Mid 120,400.00 Salary Max 144,480.00 #LI-REMOTE

Role Description We are expanding our technology operations team and are looking for a Technical Operations & Integration Workflow Specialist who thrives in complex, multi-system environments and wants to help modernize support operations through automation and AI. This role sits at the center of our EDI, integration, and technical support workflows, ensuring that incoming requests are structured, classified, routed, and tracked efficiently through our Jira ticketing system. The right candidate will not only enforce disciplined intake and workflow management but will also design and implement AI-driven improvements within the ticketing system to automate triage, improve routing accuracy, and identify operational patterns. This role is ideal for someone who enjoys building operational systems that improve how technical teams work, not just processing tickets. This position is remotely based. We are unable to offer work sponsorship for this role. Qualifications - 3–7 years of experience in technical support operations, EDI operations, systems-integration coordination, or technical intake roles. - Technical Degree in Computer Science or sufficient (4+ years) tech related work experience. - Strong proficiency with Jira, including managing complex ticket workflows, cross-instance coordination, and maintaining structured operational queues. - Working knowledge of EDI document types and their common integration challenges. - Advanced proficiency in Excel (xlookups, etc). - Proven ability to enforce process and workflow discipline across technical teams, even without direct managerial authority. - Experience using AI tools to automate workflows, classify incoming requests, perform operational analysis, or streamline repetitive tasks (strongly preferred). - Exceptional organizational, analytical, and systems-thinking skills, with the ability to maintain clarity across high-volume operational work. - Hands-on experience in integration-heavy environments involving multiple interconnected systems and data flows. Requirements - Increase visibility across integration work. - Track deadlines tied to onboarding and integration requests. - Ensure milestone tracking and ownership are clearly defined in Jira. - Provide structured reporting on workflow status and integration risk. - Design AI-enabled operational improvements. - Design and implement AI-assisted triage and workflow automations within Jira to classify tickets, extract structured information, and recommend routing. - Develop automation rules and AI workflows to reduce manual ticket management. - Develop AI-assisted analysis that detects recurring integration failures, mapping errors, and operational bottlenecks across the ticket system. - Collaborate with technical leadership to continuously improve operational automation. - Analyze incoming tickets to identify recurring integration and EDI failure patterns across distributors, onboarding processes, and system configurations. - Develop preventative controls that reduce repeat issues such as improved ticket intake templates, validation rules, onboarding checklists, distributor documentation updates, and automated alerts for common data errors. - Work with EDI, integration, and product teams to implement process improvements or automation that eliminates recurring operational issues before they reach engineering queues. - Maintain a catalog of common integration failure patterns and the controls implemented to prevent them. - Ensure consistent first-response acknowledgement for incoming tickets. - Maintain clear documentation and status updates inside Jira and across Jira instances. - Provide stakeholders visibility before issues escalate. Benefits - Great benefits from day one: medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us: enjoy strong training, development, and competitive pay. - Work-life balance: our flexible PTO policy lets you take time when you need it—no accrual required. Company Description Produce Alliance, a Buyers Edge Platform Fresh Division brand, is a leader in produce procurement and supply chain management, helping foodservice operators access premium-quality produce with consistency, safety, and efficiency. Serving QSR, non-traditional, convenience, fast casual, GPO, and healthcare segments, our procurement strategies are designed to lower costs, ensure quality, and meet customized client needs. Our supply chain and distribution network—spanning more than 150 specialty distributors and 400 grower-shippers—delivers reliable logistics and fulfillment. We protect our clients’ brands with industry-leading food safety programs and traceability systems that ensure compliance and transparency. Through advanced technology and business intelligence, we empower smarter procurement decisions with digital tools, real-time reporting, and actionable insights. Backed by dedicated client success teams, Produce Alliance delivers proactive service, strategic guidance, and long-term partnership growth. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed.

You get a quiet satisfaction from closing a ticket cleanly. Not just resolving the issue — but leaving the person on the other end feeling like they were heard, helped, and didn't have to explain themselves twice. You've worked a queue before. You know what it means to triage well, communicate clearly under pressure, and stay patient when the person you're talking to isn't. At Fixify, we're building an AI-native IT automation platform that combines technology with a human touch. The "human touch" part isn't a tagline — it's the job. Our Help Desk Analysts are the people who make that real for our customers every day. You'll work directly with end users, collaborate with customer IT teams, and partner with Engineering to improve the workflows that reduce toil for everyone. The work you do shows up immediately, in real customer experiences, across companies that depend on us to keep things running. This is a hands-on role. You'll be in the queue, on the tools, and in the conversation — covering shifts across a 24/7/365 support operation. If you want to do real support work at a company where support actually matters, this is it. What we can do for you - Put you at the center of a product where IT support isn't a cost center — it's the whole point. - Give you direct exposure to automation and AI workflows that are actively changing how IT support gets done. - Surround you with analysts, engineers, and customer IT teams who take quality seriously and share what they know. - Give you space to build expertise across a broad technical stack in a fast-moving environment. What you can do for us - Deliver prompt, high-quality technical support to end users — diagnosing and resolving issues across productivity tools, operating systems, and identity and access management. - Communicate clearly and professionally with customers through every interaction, including the complicated ones. - Collaborate with Engineering to develop and improve IT automation workflows that reduce manual work over time. - Participate in shift rotations as part of a 24/7/365 support operation. What you should bring with you - 2+ years of experience in an IT support role. - Working knowledge of productivity tools, including Google Workspace, Microsoft 365, and Slack — and the ability to troubleshoot and explain them to others. - Working knowledge of Windows and macOS for diagnosing and resolving common issues. - Working knowledge of help desk and ticketing systems, including tools like Jira, ServiceNow, and Freshdesk. - Working knowledge of identity and access management practices and tools. - Working knowledge of TCP/IP and common network protocols, with the ability to address typical network issues. - Familiarity with Mobile Device Management platforms — experience with JAMF is a plus. - Clear written and verbal communication skills; you can explain technical issues to non-technical people without making them feel small. - Strong instincts for prioritisation and decision-making when multiple things need attention at once. - A collaborative working style — you're effective across teams, time zones, and org boundaries.

• Responsible for following policies and procedures set within the pharmacy department to ensure that Members obtain appropriate medications in a timely, cost-effective, and efficient manner. • Requires use of and proficiency in multiple computer programs. • Handle calls from Members, pharmacies, and providers concerning pharmacy issues such as coverage, prior authorization, step therapy, networks, and overrides, and denial rationale. • Review incoming prior authorization request and contact provider's office, pharmacies, prior authorization department, or Member to clarify the intent of the prior authorization and identify any potential missing information. • Enter prior authorizations and formulary exception requests into referral form. • Review Plan policy to determine which requests need to be sent on the clinical pharmacist team for review. • Complete initial and benefit denial letters. • Serve as a liaison with the pharmacy benefit manager (PBM) in regards to pharmaceutical questions or issues that arise. • Serve as a resource for other departments within the health plan. • Meet and maintain all benchmark stats (prior authorizations, medical claims reviews, phone, approval, denial letters and CRM volume) while holding this position.