• Provide technical and strategic leadership for the Legal Research team • Ensure excellence, consistency and advancement of the state of the art in Legal Research • Sustain technical excellence through rigorous experimentation • Represent Legal Research in strategic decision-making

• Foster an environment that values engineering excellence from Enterprise-grade scalability, Database performance, and fault tolerance to world-class web accessibility, performance beyond Web Vitals, semantic markup and bulletproof CSS best-practices. • Hire, onboard, and develop team members who embody GitLab's values and contribute to building a peak-performance organization. • Manage and improve agile, remote, async workflows so the team can iteratively deliver platform improvements and crucial features, communicating proactively when priorities shift or blockers emerge. • Partner with Product Management, Product Design, and cross-functional engineering teams to align frontend and backend architecture with business goals and user needs. Maintain clear visibility into bug backlog health, stalled MRs, and milestone misses. Proactively address patterns of delayed execution before they require leadership escalation. • Conduct regular 1-to-1 meetings, provide continuous feedback, and support engineers' professional growth through coaching and skill development opportunities.

• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development. • Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution. • Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support. • Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities. • Drive operational excellence by improving workflows, building automations, and streamlining tooling. • Champion documentation and knowledge sharing to empower both customers and teammates.

• Lead, mentor, and coach engineers across frontend, backend, and infrastructure. • Partner with other leads to define priorities, scope projects, and support effective planning. • Facilitate architectural discussions and provide technical direction. • Ensure strong engineering practices around code quality, testing, documentation, and reliability. • Oversee project execution: unblock teams, manage timelines, and coordinate cross-functional efforts. • Support team growth through hiring, onboarding, and building a high-performing, inclusive culture. • Run and refine engineering processes, including sprint planning, retrospectives, and 1:1s. • Drive continuous improvements in velocity, collaboration, technical excellence, and communication. • Collaborate with leadership to define long-term technical strategy and scaling plans. • Advocate for the team and manage expectations across stakeholders.