• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development. • Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution. • Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support. • Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities. • Drive operational excellence by improving workflows, building automations, and streamlining tooling. • Champion documentation and knowledge sharing to empower both customers and teammates.

• Lead, mentor, and coach engineers across frontend, backend, and infrastructure. • Partner with other leads to define priorities, scope projects, and support effective planning. • Facilitate architectural discussions and provide technical direction. • Ensure strong engineering practices around code quality, testing, documentation, and reliability. • Oversee project execution: unblock teams, manage timelines, and coordinate cross-functional efforts. • Support team growth through hiring, onboarding, and building a high-performing, inclusive culture. • Run and refine engineering processes, including sprint planning, retrospectives, and 1:1s. • Drive continuous improvements in velocity, collaboration, technical excellence, and communication. • Collaborate with leadership to define long-term technical strategy and scaling plans. • Advocate for the team and manage expectations across stakeholders.

• Lead the engineering team working to transform our platform for the AI Native age. Start with agentic chat, then build the full agentic platform. • Inspire a culture of curiosity, learning, experimentation and ownership. • Directly manage engineers on your team and matrix-manage other engineers in the organization as needed. • Be involved in technical decision making through architecture, design, or code review • Partner with product managers on team strategy and roadmap • Collaborate with infrastructure, research and product development teams to align efforts around AI transformation of our product. • Drive continuous improvement in your team’s process, delivery, and quality • Work with other engineering leaders on alignment of your team's efforts to overall company strategy • Actively promote a culture supportive of growth and inclusion

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a true “player coach” platform Engineering Manager for our core applications team, who will help grow and architect the next generation of our core platform applications, as well as the platform we use to build solutions with. This team will work with all our solution spaces, as well as new ones, working directly with internal engineering teams, forward deployed engineering teams, and healthcare care teams to automate workflows, optimize operations, and improve patient outcomes. In this role, you’ll truly own the platform experience that our Engineering Teams use on a daily basis, collaborating with our product, solution engineering and architecture teams to build the services needed to implement new solutions at a truly rapid pace. We’re looking for someone to define and build a next-generation platform architecture that will accelerate product delivery and scale our application capabilities. Key Responsibilities: - Team Leadership: - Lead by doing - foster and build a team culture that promotes our value of “Plan, Do, Learn and Improve” and be an active contributor to the development of our platform applications. - Recruit, develop, and retain top engineering talent. - Conduct regular 1:1s and performance reviews to support growth and development. - Project Management: - Lead the design, development, and vision for platform applications and codebases. - Ensure projects are delivered on time, within scope, and aligned with company objectives. - Drive agile processes and establish best practices for engineering workflows. - Technical Leadership: - Collaborate with Product Management, Tech Leads, and Design teams to define technical requirements and product roadmaps. - Guide the team in architecture and technical decisions to increase efficiency towards building pixel perfect applications. Qualifications - Proven experience (5+ years) in software engineering with 2+ years in an engineering management or technical leadership role. - Strong technical expertise in Python, delivering API services and event driven solutions on Kubernetes. - Experience delivering AI, machine learning, or data-driven products in a production environment, especially delivering conversational LLM services and solutions. - Solid understanding of software development best practices, including CI/CD, testing, and code reviews. - Expertise in Agentic Coding environments. - Exceptional communication and interpersonal skills, with a focus on fostering collaboration and alignment. - Proven track record of managing and mentoring engineering teams in fast-paced environments. - Hands-on coding contribution up-to 50%. Requirements - Experience in healthcare technology or developing solutions for highly regulated industries. - Experience working with data engineering, especially Databricks and Kafka. - Experience architecting solutions with Domain Driven Development (DDD). - Passion for solving complex operational challenges in the healthcare domain. - Conversational Spanish language skills. Benefits - Open Paid Time Off. - Paid parental leave. - Professional development. - Wellness and technology stipends. - A generous employee referral bonus. - Employee stock option awards. Salary Range $190,000 — $220,000 USD