• Own the end-to-end lifecycle of features from discovery through release. • Translate business and customer needs into detailed product requirements. • Write clear user stories, acceptance criteria and implementation documentation. • Ensure quality and compliant copy for websites & patient communications. • Break down initiatives into actionable, well-scoped tickets. • Manage and groom the backlog to ensure engineering always has prioritized, ready-to-build work. • Hypothesize, configure and evaluate A/B tests for maximum customer value. • Identify gaps, friction points and operational inefficiencies within the product experience. • Optimize member & provider care journey workflows. • Partner with marketing and growth to support experimentation. • Monitor product performance metrics and proactively surface improvement opportunities. • Ensure features ship with proper analytics tracking for evaluation and iteration. • Serve as the connective tissue between business stakeholders and engineering. • Clarify ambiguity and drive decisions quickly. • Balance competing priorities across multiple brands. • Participate in user interviews or feedback synthesis. • Help define roadmap and prioritization. • Bring industry insight when relevant.

• Provide product leadership and strategic direction for a cross-functional team supporting the Department of Veteran Affairs • Lead a highly agile, small cross-functional team responsible for delivering rapid development across multiple workstreams and products • Adapt quickly, manage shifting priorities, and effectively context switch in a dynamic environment • Define the product vision, strategy, and roadmap while partnering with key stakeholders, clinicians, and end users to deliver high-value capabilities • Ensure that product investments are aligned to mission objectives, user needs, and measurable outcomes while maintaining transparency, accountability, and continuous value delivery • Own and prioritize the product backlog to ensure alignment with client needs • Translate product strategy into well-defined features, epics, and user stories • Balance new feature development with technical debt, compliance, and operational needs • Coordinate with client leadership to make trade-off decisions based on impact and risk • Partner closely with engineering, UX/UI, data, operations, and stakeholder teams to deliver product capabilities • Lead agile and scrum ceremonies (planning, refinement, demos, retrospectives) to ensure clarity of requirements and alignment to outcomes • Ensure development efforts align with defined product goals and acceptance criteria • Serve as the voice of the user and customer, engaging key stakeholders to gather feedback, validate assumptions, and refine priorities • Communicate product progress, roadmap updates, and outcome metrics to leadership • Monitor product performance and usage metrics • Identify opportunities to enhance usability, adoption, and business impact

• Support development of product strategy and roadmaps working in conjunction with Senior Managers and Directors of Product and product team • Build hypotheses and MVP scope to meet product goals and KPIs • Analyze product and business data to create data-driven insights and drive iterative development • Create a positive team member experience. • Be responsible for direct interaction with business stakeholders, including, but not limited to, eliciting comprehensive business requirements, use cases, and recommending appropriate solutions. • Acts as a product subject matter expert for sales and sales support • Create user stories, requirements and functional specifications for development. • Work closely with engineering and architecture across domains to satisfy technical integration requirements. • Collaborate with User experience team to design user interface and user flows • Support Customer Operations and client training as needed • Work with development team to estimate work and execute against plan • Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes.

Role Description This role offers an exciting opportunity to lead the development of innovative, high-impact products in a dynamic and fast-paced environment. As a key driver of product strategy, you will bridge business needs and technical execution, ensuring solutions deliver measurable value to both customers and stakeholders. You will collaborate with cross-functional teams to define priorities, manage product backlogs, and guide delivery from concept to release. The position requires a strong grasp of agile methodologies and a proactive approach to problem-solving and decision-making. Working in a collaborative, values-driven setting, you will help shape product direction while continuously improving processes and outcomes. This is an ideal role for a strategic thinker who thrives on ownership, innovation, and delivering excellence. - Define and communicate a clear product vision, strategy, and roadmap aligned with business goals and customer needs - Own and prioritize the product backlog, ensuring it reflects high-value, actionable work items - Develop detailed user stories, acceptance criteria, and product documentation to guide development teams - Collaborate with stakeholders across business, technical, and customer groups to gather requirements and feedback - Act as the primary liaison between development teams and stakeholders, ensuring clear communication and alignment - Coordinate release planning and execution, working closely with Scrum Masters and engineering teams - Identify risks and blockers, proactively implementing mitigation strategies to keep delivery on track - Establish and uphold quality standards, participating in testing and validation processes - Lead product demonstrations and incorporate stakeholder feedback into ongoing product improvements - Promote a culture of continuous improvement, optimizing workflows and enhancing team performance Qualifications - Bachelor’s degree in business, computer science, or a related field, or equivalent practical experience - Proven experience as a Product Owner or similar role in an agile development environment - Strong knowledge of agile frameworks such as Scrum and Kanban - Experience managing product backlogs, defining user stories, and prioritizing features effectively - Excellent communication, collaboration, and stakeholder management skills - Ability to make data-driven decisions and balance competing priorities - Familiarity with agile project management tools and software platforms - Strong analytical and problem-solving capabilities - Adaptability and comfort working in a fast-paced, evolving environment - Agile certifications such as Certified Scrum Product Owner (CSPO) are a plus Benefits - Competitive salary and performance-based incentives - Comprehensive healthcare coverage including medical, dental, and vision plans - Flexible work arrangements supporting work-life balance - Generous paid time off and holiday schedule - Retirement savings plan with employer contributions - Opportunities for professional development, certifications, and career growth - Collaborative and inclusive work environment focused on innovation and impact - Exposure to cutting-edge technologies and meaningful, high-impact projects