• Provide product leadership and strategic direction for a cross-functional team supporting the Department of Veteran Affairs • Lead a highly agile, small cross-functional team responsible for delivering rapid development across multiple workstreams and products • Adapt quickly, manage shifting priorities, and effectively context switch in a dynamic environment • Define the product vision, strategy, and roadmap while partnering with key stakeholders, clinicians, and end users to deliver high-value capabilities • Ensure that product investments are aligned to mission objectives, user needs, and measurable outcomes while maintaining transparency, accountability, and continuous value delivery • Own and prioritize the product backlog to ensure alignment with client needs • Translate product strategy into well-defined features, epics, and user stories • Balance new feature development with technical debt, compliance, and operational needs • Coordinate with client leadership to make trade-off decisions based on impact and risk • Partner closely with engineering, UX/UI, data, operations, and stakeholder teams to deliver product capabilities • Lead agile and scrum ceremonies (planning, refinement, demos, retrospectives) to ensure clarity of requirements and alignment to outcomes • Ensure development efforts align with defined product goals and acceptance criteria • Serve as the voice of the user and customer, engaging key stakeholders to gather feedback, validate assumptions, and refine priorities • Communicate product progress, roadmap updates, and outcome metrics to leadership • Monitor product performance and usage metrics • Identify opportunities to enhance usability, adoption, and business impact

• Support development of product strategy and roadmaps working in conjunction with Senior Managers and Directors of Product and product team • Build hypotheses and MVP scope to meet product goals and KPIs • Analyze product and business data to create data-driven insights and drive iterative development • Create a positive team member experience. • Be responsible for direct interaction with business stakeholders, including, but not limited to, eliciting comprehensive business requirements, use cases, and recommending appropriate solutions. • Acts as a product subject matter expert for sales and sales support • Create user stories, requirements and functional specifications for development. • Work closely with engineering and architecture across domains to satisfy technical integration requirements. • Collaborate with User experience team to design user interface and user flows • Support Customer Operations and client training as needed • Work with development team to estimate work and execute against plan • Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes.

Role Description This role offers an exciting opportunity to lead the development of innovative, high-impact products in a dynamic and fast-paced environment. As a key driver of product strategy, you will bridge business needs and technical execution, ensuring solutions deliver measurable value to both customers and stakeholders. You will collaborate with cross-functional teams to define priorities, manage product backlogs, and guide delivery from concept to release. The position requires a strong grasp of agile methodologies and a proactive approach to problem-solving and decision-making. Working in a collaborative, values-driven setting, you will help shape product direction while continuously improving processes and outcomes. This is an ideal role for a strategic thinker who thrives on ownership, innovation, and delivering excellence. - Define and communicate a clear product vision, strategy, and roadmap aligned with business goals and customer needs - Own and prioritize the product backlog, ensuring it reflects high-value, actionable work items - Develop detailed user stories, acceptance criteria, and product documentation to guide development teams - Collaborate with stakeholders across business, technical, and customer groups to gather requirements and feedback - Act as the primary liaison between development teams and stakeholders, ensuring clear communication and alignment - Coordinate release planning and execution, working closely with Scrum Masters and engineering teams - Identify risks and blockers, proactively implementing mitigation strategies to keep delivery on track - Establish and uphold quality standards, participating in testing and validation processes - Lead product demonstrations and incorporate stakeholder feedback into ongoing product improvements - Promote a culture of continuous improvement, optimizing workflows and enhancing team performance Qualifications - Bachelor’s degree in business, computer science, or a related field, or equivalent practical experience - Proven experience as a Product Owner or similar role in an agile development environment - Strong knowledge of agile frameworks such as Scrum and Kanban - Experience managing product backlogs, defining user stories, and prioritizing features effectively - Excellent communication, collaboration, and stakeholder management skills - Ability to make data-driven decisions and balance competing priorities - Familiarity with agile project management tools and software platforms - Strong analytical and problem-solving capabilities - Adaptability and comfort working in a fast-paced, evolving environment - Agile certifications such as Certified Scrum Product Owner (CSPO) are a plus Benefits - Competitive salary and performance-based incentives - Comprehensive healthcare coverage including medical, dental, and vision plans - Flexible work arrangements supporting work-life balance - Generous paid time off and holiday schedule - Retirement savings plan with employer contributions - Opportunities for professional development, certifications, and career growth - Collaborative and inclusive work environment focused on innovation and impact - Exposure to cutting-edge technologies and meaningful, high-impact projects

• Defining product vision and roadmap based on customer needs, SEO trends, and competitive analysis. • Collaborating with engineering, design, and marketing teams to deliver features that drive user adoption and retention. • Leading cross-functional planning to ensure on-time delivery and alignment across stakeholders. • Partnering with support and growth teams to ensure product-market fit and measurable outcomes. • Conducting user research, gathering feedback, and analyzing usage data to inform product decisions. • Leading customer onboarding and experience improvements during our SaaS transition. • Implementing product analytics tools to track engagement, retention, and feature adoption. • Working closely with the customer support and success teams to identify pain points and continuously improve user satisfaction. • Keeping abreast of changes in SEO practices, search engine algorithms, and the WordPress ecosystem. • Creating clear, concise product requirement documents (PRDs) that align with business goals. • Championing a culture of experimentation and continuous learning through A/B testing and feedback loops.