• Respond promptly and professionally to customer communications via calls, emails, or WhatsApp regarding charger faults or operational anomalies. • Ensure initial acknowledgment or response within 1–2 working days of receiving a customer inquiry. • Track each reported issue through to successful resolution, maintaining detailed case records within Microsoft Dynamics 365 (D365). • Build and maintain a strong, collaborative relationship with the Customer Service team to uphold and continuously improve service quality and customer satisfaction. • Provide weekly report and update your direct managers of weekly open issues still outstanding and top issues you have resolved. • Define, maintain, and update Service Level Agreements (SLAs) with customers to ensure performance standards are met and exceeded. • Oversee Warranty and Spares fulfillment, including spare parts inventory control and integration with warehouse operations. • Collaborate with third-party installation and service providers, alongside German Business Development Managers (BDMs) and FAE team lead, to support operations. • Create and manage support cases in our D365 system, ensuring each one is resolved through to completion. • Prepare and deliver the weekly reports summary. • Coordinate the shipping and logistics of spare parts in partnership with the Operations team. • Provide pre-sales and post-sales technical support across customer sites, including environments using low-voltage (LV) and high-voltage (HV) equipment. • Support customers during installation, commissioning, and troubleshooting of systems operating on 230V AC, 3-phase power, and other industrial power infrastructure. • Conduct on-site evaluations while adhering to strict electrical safety protocols, ensuring safe working practices around live systems.

JOB DESCRIPTION Home Based Position - Preferably San Diego/Orange County, CA, USA - although other locations may be acceptable based on experience, etc. Exciting opportunity with our Field Engineering team! Utilize your project handling skills and conformity standards knowledge! With minimum supervision, independently manage execution and timely completion of engineering projects. Develop UL requirements, test methods, and test equipment for complex, new or unusual products. Read on.... If you have: - An engineering/technology degree from an accredited university - Expert knowledge of Building Codes, NEC, Field evaluations, conformity standards and the NEC - Demonstrated ability to apply project-handling concepts in use in areas of expertise, including application to complex, new, or modified products in the field - Experienced with the utilization of Electrical Test Equipment. Experienced with conducting electrical tests on products. - A working knowledge of industry issues, needs, and problems - Eight years of directly related experience We would like to hear from you! Join our Product Safety Field Evaluation Team and make a difference! #LI-MB1 #LI-Remote RESPONSIBILITIES - Independently determines project scope, develops a preliminary plan of investigation, and determines project specifications by analyzing client input, available data, and product construction. Projects include frequent travel to conduct on-site product evaluations. Some International travel required. - Initiates communication with clients and AHJ's to promote and explain the benefits of new and existing services. Communicates with clients to discuss technical issues, explain UL procedures and requirements, and negotiate completion date and sample requirements. - Responds to address client concerns and to resolve any complex client issues - Provides technical assistance to clients in reference to product evaluations and plans review - Represents UL at meetings of outside organizations and provides presentations on a variety of code and certification related technical topics. - Determines areas in which the product may not be in compliance with Standard based requirements - Plans, conducts, and supervises code and regulatory related projects of major magnitude and scope. - Serves as Project Handler of record and signs as Reviewer of record as assigned - Resolves complex engineering issues by analyzing and reporting on the acceptability of the field-based product evaluations - Develops test requirements for products beyond the scope of existing standards, or those involving unique features requiring frequent use of independent judgment - Develops special test methods and test equipment. - May provide direction as a Primary Designated Engineer for specific product categories - Performs other duties as directed - Integrates continuous improvement concepts and techniques into all aspects of the job. - Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. QUALIFICATIONS - Detailed knowledge of the technical vocabulary common to the field evaluation business - Expert knowledge of NEC, Building Codes, Regulatory and conformity standards in use in areas of expertise - Demonstrated ability to apply project-handling concepts in use in areas of expertise, including application to complex, new, or unusual products - Experience with Hazard Based Engineering concepts - Working knowledge of industry issues, needs, and problems - Experienced with the utilization of Electrical Test Equipment - University Degree (Bachelor's degree) in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology, or Physics from an ABET accredited program - Strong written and verbal communications skills - Strong client-interfacing skills - Ability to work remotely - Ability to travel frequently - Strong computer skills. - A commitment to be a lifelong learner - Hazardous Locations background a plus Candidate needs to be located close to airport due to high travel requirements. What we offer: - Total Rewards: We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $97,000 to $120,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 10% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). Learn More: Curious? To learn more about us and the work we do, visit UL.com ABOUT US A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. ABOUT THE TEAM We work at the center of safety and sustainability - we're helping to tackle the worst aspects of the global climate crisis with projects in electrical infrastructure, renewable energy and electrified transportation. Whether we're helping customers make safer electric vehicle batteries or debating the impact of wind farms, we develop cutting-edge safety science. And we do it in some of the largest and best-equipped laboratories in the world. We're always looking for people to help us explore, experiment and advance ideas that change the way the world works. Join our team and help create a cleaner, safer future for all.

Role Description - Du leitest fachlich und organisatorisch ein Team von zwei Mitarbeitenden und förderst deren Weiterentwicklung im Themenfeld Netzanschluss. - Du verantwortest die Umsetzung von Netzanschlüssen aller Projekte – von der Netzanschlussanfrage bis zum erfolgreichen Abschluss. - Du steuerst laufende Projekte proaktiv und stellst den fristgerechten Abschluss aller Netzanschlussthemen sicher. - Du erstellst, koordinierst und überwachst Zeitpläne für die Umsetzung des Netzanschlusses. - Du bist die Hauptansprechperson für alle Netzanschlussthemen und agierst als Schnittstelle zwischen Netzbetreibern, EPC-Partner:innen und interner Projektleitung. - Du arbeitest eng mit Netzbetreibern zusammen, um einen reibungslosen Ablauf sicherzustellen und technische sowie prozessuale Anforderungen zu klären. Benefits - Du profitierst von einer attraktiven Gehaltsstruktur, der Möglichkeit zum Home-Office nach Abstimmung und modernsten Arbeitsmitteln. - Du arbeitest in einem hochinteressanten Arbeitsplatz in einer Zukunftsbranche, die die Bedürfnisse der Menschen mit den Möglichkeiten der Natur in intelligenten Stromnetzen vereint. - Du erlebst Abwechslung, Verantwortung und Teamarbeit in einem Unternehmen, das sich für eine nachhaltige und regionale Wirtschaftsweise sowie die Energieversorgung von morgen einsetzt. - Du genießt ein offenes und professionelles Miteinander, bei dem der Spaß bei der Arbeit und die Förderung der Mitarbeitenden im Vordergrund stehen. Qualifications - Du hast ein abgeschlossenes Studium im Bereich Energie, Ingenieurwesen, Projektmanagement oder eine vergleichbare Qualifikation – Berufserfahrung im Bereich Netzanschluss oder Projektumsetzung ist von Vorteil. - Du hast Erfahrung in der fachlichen und organisatorischen Leitung von kleinen Teams sowie deren Weiterentwicklung. - Du hast praktische Erfahrung in der Umsetzung von Netzanschlüssen oder vergleichbaren technischen Projekten. - Du verfügst über sehr gute Organisations- und Projektsteuerungsfähigkeiten, insbesondere bei der Erstellung und Einhaltung von Zeitplänen. - Du besitzt ausgeprägte Kommunikations- und Schnittstellenkompetenz im Umgang mit internen Teams, Netzbetreibern und EPC-Partner:innen. - Du arbeitest strukturiert, lösungsorientiert und eigenständig.

• Install, troubleshoot, maintain, and repair Cytek flow cytometers and upgrade products in a timely and proficient manner. • Represent Cytek professionally and courteously with customers, supporting our reputation for service excellence. • Understand customer needs and provide feedback to help improve Cytek products and services. • Manage your daily schedule to prioritize urgent customer needs and set appropriate expectations for non‑urgent issues. • Provide comprehensive customer support through technical phone assistance, service visit coordination, information gathering, fault isolation, corrective action, and resolution of site visits with high quality and efficiency. • Complete all required business documentation—Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expense reports—with accuracy and timeliness. • Maintain and regularly audit your personal service parts inventory to ensure parts accuracy and readiness. • Perform other duties as assigned to support business objectives.