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Cribl

Cribl, the Data Engine for IT and Security, empowers organizations to transform their data strategy.

Technical Project Manager – Professional Services

Technical Project ManagerTechnical Project ManagerOtherRemoteSeniorTeam 501-1,000Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

145 days ago

Salary

$114.5K - $190.8K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglishDistributed Systems

Job Description

Technical Project Manager – Professional Services

Cribl

• Act as the single-threaded owner for delivery success, proactively identifying risks, driving decisions, and taking corrective action to keep engagements on track. • Build and maintain delivery plans, schedules, milestones, and project artifacts for complex, technical customer environments, including data ingestion pipelines, distributed systems, and cloud-based architectures. • Proactively surface and resolve delivery risks, including pushing back on scope, timelines, or resourcing assumptions when necessary to protect customer outcomes and engagement health. • Partner with consultants, partner consultants and architects by coordinating activities, clearing blockers, and ensuring project momentum across multiple concurrent customer engagements. • Drive structured kickoff-to-close delivery flow, including documentation, success tracking, and retrospective while ensuring delivery aligns with Statement of Work (SOW) scope, timelines, and utilization expectations. • Lead internal Professional Services initiatives that improve scale, repeatability, and operational efficiency. • Support creation of new templates, playbooks, runbooks, onboarding kits, and enablement assets. • Collaborate cross-functionally with Product, Engineering, Support, Sales, Customer Success, and Marketing to streamline customer outcomes. • Contribute to knowledge-sharing programs such as internal enablement, documentation, resource libraries, and PS tooling. • We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours.

Job Requirements

  • Minimum 4–6 years of experience leading customer-facing technical project delivery in a SaaS, cloud, or enterprise software Professional Services environment.
  • Strong understanding of cloud or enterprise software environments including the ability to discuss distributed data pipelines, ingestion architectures, scaling considerations, and common failure modes — even if not deploying hands-on
  • Proven experience managing multiple concurrent technical projects or customer-facing engagements typically 5–10 concurrent engagements with varying scopes and stakeholders.
  • Skilled in planning, scheduling, risk tracking, communication, and stakeholder management.
  • Familiar with Agile or hybrid PM methodologies and delivery frameworks.
  • Proficient with project management & collaboration tools (Kantata/Mavenlink, Jira, Confluence, Smartsheet, etc.).
  • Comfortable producing clear written delivery artifacts such as customer status updates, risk registers, and executive-ready summaries in a remote-first environment.
  • Passion for delivering exceptional customer experiences and driving projects to successful outcomes.

Benefits

  • health, dental, vision, short-term disability, and life insurance
  • paid holidays and paid time off
  • a fertility treatment benefit
  • 401(k)
  • equity
  • eligibility for a discretionary company-wide bonus

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