Role Description The Performance Analyst, Mid monitors and analyzes the performance of enterprise IT systems and services to ensure they meet defined service levels and user experience expectations in a mission-critical federal environment. This role collects, correlates, and interprets metrics and logs from infrastructure, applications, and networks to identify performance bottlenecks and stability issues. The analyst builds dashboards, reports, and alerts that provide actionable insights to operations, engineering, and security teams, partnering with stakeholders to prioritize remediation and capacity initiatives that continuously improve system reliability and efficiency. - Design and maintain performance monitoring dashboards and alerts using log analytics and observability platforms to track infrastructure and application health across the federal client environment. - Collect and correlate metrics, events, and logs from servers, networks, databases, and applications to diagnose latency, throughput, and error-rate issues with increased complexity and scope. - Perform trend analysis and capacity assessment to forecast performance risks and recommend scaling, optimization, or architectural changes that support evolving mission requirements. - Conduct structured root cause analysis on recurring performance incidents, documenting findings and driving follow-up actions with operations and engineering teams to reduce recurrence. - Develop and refine performance KPIs and service level objectives (SLOs) that align technical measurements with business and mission-critical outcomes, ensuring stakeholder alignment. - Use tools such as network performance monitors and log analytics platforms (e.g., SolarWinds, Splunk) to investigate anomalies, validate hypotheses, and support incident response efforts with greater autonomy. - Create recurring performance reports and executive summaries that translate complex technical data into clear, data-driven recommendations for leadership, audit, and compliance reviews. - Collaborate with security and compliance stakeholders to ensure performance tuning and optimization maintain required controls in a highly regulated federal environment. Qualifications - Bachelor's degree in Information Technology, Computer Science, Data Analytics, or a related field, or equivalent relevant experience. - 4–7 years of experience in IT operations, systems engineering, or data analytics with a demonstrated focus on performance monitoring and analysis. - Proven practical experience with performance analysis tools and platforms such as Splunk, SolarWinds, or similar observability solutions in enterprise environments. - Solid understanding of root cause analysis, problem-solving techniques, performance metrics, and improvement strategies, with demonstrated application in complex IT systems. - Active SECRET security clearance or ability to obtain and maintain required clearance. - U.S. citizenship required. - Availability for remote work with travel of less than 10%. Requirements - Hands-on experience with platforms such as SolarWinds, Splunk, or similar observability tools for large-scale, mission-critical enterprise environments. - Exposure to performance analysis for large-scale networks or distributed applications supporting federal government or public-sector customers. - Relevant certifications in IT service management, data analytics, or monitoring platforms (e.g., CPA, ITIL Foundation, vendor-specific certifications). - Familiarity with Department of Defense (DoD) or U.S. Army IT environments, compliance frameworks, and security requirements.

• забезпечувати інформативність івент трекінгу для аналітичних команд через детальний опис ТЗ для front команд • підтримувати актуальність документації івент трекінгу • перевіряти коректність роботи івентів, виявлення багів • налаштовувати івенти в Google Tag Manager • створювати репорти в інтерфейсі Google Analytics • кооперуватись з командою UI/UX researchers у перевірці інтерфейсних гіпотез • управляти UTM-розміткою та логікою збереження UTM-міток на стороні клієнта

• перевіряти узгодженість даних між маркетинговими, фінансовими, операційними та іншими джерелами; • виявляти розбіжності в даних між трекерами, рекламними платформами, партнерськими мережами та фінансовими системами; • брати участь у побудові систем контролю якості даних, включно з data validation, anomaly detection та consistency checks; • налаштовувати автоматизовані перевірки якості даних у регулярних і подієвих процесах; • розробляти тести якості даних для Lachesis / Dataform / Dagster-пайплайнів; • контролювати стабільність data-пайплайнів з точки зору повноти, коректності та своєчасності даних; • формувати регулярні звіти про якість даних, включно з метриками, алертами та контрольними логіками; • аналізувати інциденти якості даних і визначати першопричини (root cause analysis); • документувати правила якості даних і тестові сценарії в Confluence; • підтримувати актуальність документації щодо перевірок, обмежень і SLA даних; • взаємодіяти з командами аналітики, data engineering і маркетингу для усунення джерел розбіжностей; • ініціювати покращення процесів збору та трансформації даних на основі виявлених проблем.

• Developing and implementing long-term best practice Epic strategy across both operations and IT • Ensuring all parties involved understand the significance and impact of upcoming changes • Assisting in educating operational leadership in process improvement and Epic best practices • Responsible for helping to implement policies • Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design • Help to increase revenue through standardizing workflows and process improvement • Serve as the lead for Epic issues identified and new change requests • Produces and reviews decision documents, SBARDs, other documents needed to support build work • Runs client meetings and monitors client happiness • Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality • Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects • Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met • Advises operational leaders on Epic best practices and adheres to system guidelines • Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement • Maintains deep understanding of Epic functionality and maintains all certifications and new release updates • Performs account level reviews and audits to ensure optimal system performance • Produces high-quality materials for internal and external use • Participates in Integrated and User Acceptance Testing as dictated by IT change control • Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary • Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity • Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality • Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations • Participates in assessments to identify opportunities for client improvement • Supports sales team in advising new clients and answering inquiries about system functionality • Develops materials to support sales, including marketing materials • Identifies new opportunities for client engagements