Title: D360 Principal Technical Architect California - San Francisco Massachusetts - Boston New York - New York Illinois - Chicago California - Remote Georgia - Atlanta Michigan - Remote Job Description: To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Delivering customer success with Data + AI + CRM + Trust requires more than product expertise; it requires deep technical architecture leadership. The Data & AI Technical Architect is a senior, hands-on technical architect responsible for designing, validating, and operationalizing enterprise-grade data and AI architectures centered on Salesforce D360 and the Agentforce platform. This role sits at the intersection of data engineering, platform architecture, and applied AI. You will work directly with customer architects, data engineers, and platform owners to design scalable, secure, and performant solutions that integrate D360 into complex enterprise ecosystems-including hyperscalers, data lakes, real-time pipelines, identity systems, and governance frameworks. This role owns the technical architecture end-to-end: from deep discovery and system design, through hands-on validation, to production readiness and long-term scalability. Your work establishes the data foundation required for trusted AI, agentic workflows, and measurable business outcomes. Your Impact - Own and drive the full technical lifecycle, from deep technical discovery and system design to architecture validation and technical close, across in-person and virtual engagements. - Design and validate end-to-end data architectures integrating Salesforce D360 with enterprise systems (Snowflake, Databricks, BigQuery, Redshift, streaming platforms, MDM, and source systems). - Own technical architecture decisions, including data modeling, identity resolution, real-time vs. batch patterns, data graph design, and activation strategies within D360. - Partner with Account Executives to shape technical close strategy, grounded in architectural feasibility, scalability, and customer data realities. - Execute hands-on technical validation (POCs, architectural walkthroughs, reference implementations) to de-risk complex deals and accelerate D360 adoption. - Define repeatable industry-specific reference architectures built on D360 that scale across accounts and drive consistent outcomes. - Collaborate deeply with Salesforce Product & Engineering teams to: - Influence roadmap through high-signal Voice of the Customer feedback - Validate architectural patterns against upcoming D360 capabilities - Act as a technical authority during escalations, architecture reviews, and executive-level design discussions. - Produce high-fidelity technical assets (architecture diagrams, Demos, governance models, activation patterns) used by field teams, partners, and customers. - Serve as a trusted technical advisor to customer Chief Data Officers, Enterprise Architects, and Platform Owners. - Ensure D360 architectures align to security, privacy, compliance, and trust requirements-especially in regulated industries. - Represent Salesforce's technical point of view for modern data and AI architectures, with D360 as the system of activation, at customer briefings and technical forums. Qualifications You bring progressively senior technical responsibility, including: - 7+ years of hands-on experience designing and delivering data, analytics, and AI architectures in enterprise environments. - Strong background in data engineering, platform architecture, or technical architecture roles (pre-sales or post-sales). - BS in Computer Science, Engineering, Data Science, or equivalent technical field (advanced degree preferred). - Proven experience integrating complex, distributed data ecosystems with activation platforms like D360 to drive business outcomes. - Deep expertise in: - Modern cloud data platforms (Snowflake, Databricks, BigQuery, Redshift) - Data ingestion patterns (batch, streaming, CDC) - Identity resolution, data modeling, and graph-based relationships - Hands-on proficiency with Python/R, data frameworks (DataFrames, pandas), and analytics workflows (Jupyter). - Strong technical fluency with Salesforce platform architecture, including D360 and core Salesforce services. - Experience guiding architectural conversations with senior technical stakeholders and influencing platform and data strategy decisions. - Ability to translate complex technical concepts into clear architectural guidance for both technical and executive audiences. - Experience operating in large, matrixed organizations with complex stakeholder environments. Technical Skill Set As a senior technical architect, you bring depth across: Data Architecture - Cloud data platforms: Snowflake, Databricks, BigQuery, Redshift - Data modeling, identity resolution, entity relationships, D360 data graph design - Batch, real-time, and hybrid ingestion patterns into D360 - Data quality, lineage, governance, and trust frameworks AI & Analytics - Python/R, Jupyter, data wrangling, feature preparation - Applied machine learning concepts and AI-readiness architecture on top of D360 - Analytics and BI tools: Tableau, Looker, Power BI Salesforce Platform - Deep hands-on knowledge of Salesforce architecture - Salesforce Admin / Advanced Admin-level proficiency - Experience designing scalable, secure solutions using D360 as the activation layer across Salesforce Clouds Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $173,460 - $231,980 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $190,750 - $255,150 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

• Design and implement a data warehouse and federated collection architecture; develop a unified global data model; lead integration design across internal systems and vendor partnerships. • Lead migration from paper, Excel, and fragmented platforms (CommCare, KoboToolbox) onto a unified, field-optimised data collection system with near-real-time capture and legacy data provisions. • Design and build a global Business Intelligence stack (primarily open-source), enabling self-serve reporting across all divisions. • Serve as Global Systems Administrator; lead on security, data privacy, and data residency compliance; ensure 99.9% uptime and adherence to local and international data protection regulations. • Support responsible prototyping and integration of automation and AI/ML tools into data workflows, in line with StrongMinds' AI governance framework.

• Manage Projects to integrate Blackwall products and solutions into client and partner environments • Assess current systems architecture and collaborate with Architect and Developer teams to recommend solutions or improvements • Resolve technical issues as they arise and design, modify, and test technical solutions • Provide guidance to development teams and clients, informing stakeholders about technical issues and assessing the business impact of technical choices • Update stakeholders on product development processes and interact directly with clients to understand their needs, challenges, and requirements • Analyze client systems or processes to identify opportunities where Blackwall solutions can add value • Conduct product demonstrations and presentations to showcase Blackwall products' functionality and how they address client needs • Collaborate with sales teams to outline proposed solutions, emphasizing both technical aspects and business value • Provide ongoing third-level technical support to partners, addressing questions, concerns, and technical issues.

• As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly • Develop technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems they are encountering. Demonstrate an ability to present technical concepts in a streamlined manner. Display a level of comfort in working with technical devops contacts as well as various levels in the customer org. • Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement • Identify key challenges across an account (or internal org), sometimes before they are verbalized, and develop alternatives and solutions that balance impact and effort. Partner internally to provide a comprehensive ticket escalation and support. • Help investigate and recommend ways to improve customer implementation and utilization of Fastly’s product portfolio, partnering with Sales and Account Management. • Be your customer's champion and advocate within Fastly, responsible for tracking and reporting on the health of your customer accounts. Develops mutually beneficial solutions to customer tasks, balancing customer impact and Fastly cost/effort. • Take initiative in adopting organizational changes and sharing progress/impact with the team. Add thought leadership to the team, while engaging others to contribute. • Provide constructive feedback and coaching. Mentor new Cloud Engineers to strengthen their technical expertise as it relates to your area of specialty. • Be an effective communicator. Internally represent your accounts with all levels of management including risks, new opportunities, and technical requirements. • Work hands-on with CS and Sales Leaders along with internal teams and customers on any support requests or problems for assigned customers, driving escalation as necessary depending on severity. • Assist in developing strategy for and participation in regularly scheduled customer meetings on-site and by video/phone as necessary.