• Lead and develop one to two agile development teams (4-8 engineers), providing coaching, mentorship, and career development to continue building our high-performing, collaborative engineering organization. • Partner closely with Product Management to translate business requirements into technical roadmaps, ensuring teams have clear priorities, well-defined requirements, and the resources needed to deliver high-impact features • Own team delivery and operational metrics, removing blockers, managing technical dependencies, and ensuring predictable sprint execution and on-time delivery of committed features • Collaborate with leadership to align technical decisions with business goals and deliver outstanding customer value. • Participate in technical decision-making and architecture discussions, balancing near-term delivery needs with long-term platform scalability, maintainability, and technical debt management • Cultivate a culture of continuous improvement by facilitating retrospectives, implementing process refinements, and promoting knowledge sharing and cross-functional collaboration across engineering teams • Contribute to the broader engineering organization by participating in hiring, defining team standards and processes, and helping shape Great Gray's engineering culture as the technology team scales

• Provide technical and strategic leadership for the Legal Research team • Ensure excellence, consistency and advancement of the state of the art in Legal Research • Sustain technical excellence through rigorous experimentation • Represent Legal Research in strategic decision-making

• Foster an environment that values engineering excellence from Enterprise-grade scalability, Database performance, and fault tolerance to world-class web accessibility, performance beyond Web Vitals, semantic markup and bulletproof CSS best-practices. • Hire, onboard, and develop team members who embody GitLab's values and contribute to building a peak-performance organization. • Manage and improve agile, remote, async workflows so the team can iteratively deliver platform improvements and crucial features, communicating proactively when priorities shift or blockers emerge. • Partner with Product Management, Product Design, and cross-functional engineering teams to align frontend and backend architecture with business goals and user needs. Maintain clear visibility into bug backlog health, stalled MRs, and milestone misses. Proactively address patterns of delayed execution before they require leadership escalation. • Conduct regular 1-to-1 meetings, provide continuous feedback, and support engineers' professional growth through coaching and skill development opportunities.

• Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development. • Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution. • Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support. • Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities. • Drive operational excellence by improving workflows, building automations, and streamlining tooling. • Champion documentation and knowledge sharing to empower both customers and teammates.