Job Closed
This listing is no longer active.
Founded in 2000 and based in Mississauga, Ontario, Canada, PointClickCare offers comprehensive services to assist long-term healthcare providers. One of the fir
Principal Software Engineer, AI
Location
United States
Posted
75 days ago
Salary
0
Seniority
Lead
Job Description
Principal Software Engineer, AI
PointClickCare
• Lead the reference architecture for AI and agentic systems within key product domains, defining standards and reusable patterns for reasoning loops and orchestration, tool/function calling, memory and state management, data integration and retrieval, safety, governance and interoperability. • Design and deliver production ready AI systems, ensuring reliability, scalability, observability, performance, and cost efficiency across the full lifecycle. • Establish platform level AI and data components, including Model broker and multi-model routing strategies, orchestration and workflow services, evaluation and experimentation frameworks, prompt, configuration, and versioning systems and telemetry, monitoring, and cost governance tooling. • Lead the design of end-to-end AI data pipelines, including document ingestion, OCR, NER, and preprocessing, chunking, embeddings, vector stores, and hybrid search and offline and online evaluation for quality, latency, safety, and cost. • Partner with data and analytics teams to align AI solutions with measurable product and business outcomes. • Partner with Product Management to identify, shape, and validate AI driven opportunities that improve clinical, operational, and business outcomes. • Help product teams move from problem framing to AI enabled solutions, balancing feasibility, value, risk, and regulatory constraints. • Contribute to innovation efforts by evaluating emerging AI tools, models, and frameworks. • Prototyping new approaches in collaboration with Advanced Technology. • Translating successful experiments into scalable platform capabilities. • Ensure all AI solutions are production grade, with strong practices for observability, logging, alerting, and incident response, performance testing and cost optimization, safe rollout, experimentation, and rollback strategies. • Embed responsible AI and security by design principles, including RBAC, audit logging, and privacy controls, alignment with healthcare regulations and standards (e.g., HIPAA, NIST AI RMF, ONC aligned guidance) and close collaboration with Security, Privacy, Regulatory, and Platform teams. • Mentor and coach senior and intermediate engineers, raising overall capability in AI and data architecture, production AI engineering practices, evaluation, experimentation, and systems thinking. • Drive adoption of shared AI and data best practices, enabling teams to reuse platform components, contribute improvements back to shared frameworks, consistently evolve domain specific AI capabilities.
Job Requirements
- Proven experience leading and delivering production AI systems across multiple engineering teams.
- Strong background in AI engineering with a data first mindset, including experience with largescale data pipelines and analytics driven evaluation.
- Hands on experience extending or building with modern AI/agent frameworks such as LangChain, LangGraph, AutoGen, CrewAI, LlamaIndex, or equivalent.
- Deep understanding of RAG and agentic architectures, including embeddings, vector databases, evaluation harnesses, and cost/latency tradeoffs.
- Experience designing or contributing to offline and online evaluation methodologies tied to product metrics and business outcomes.
- Experience implementing security by design and responsible AI practices in regulated or enterprise SaaS environments.
- Preferred skills:
- Experience deploying AI systems in healthcare or other regulated industries (e.g., HIPAA aligned environments).
- Familiarity with model serving infrastructure, model broker patterns, and multi-model routing for performance and cost optimization.
- Experience partnering closely with Product Management to identify and deliver AI enabled product capabilities.
- Master’s degree in Artificial Intelligence, Computer Science, or a related field, or equivalent practical experience.
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
Related Guides
Related Job Pages
More Full-stack Engineer Jobs
Software Engineer III, Audience Technologies
TechnologyAdviceTechnologyAdvice is a full-service B2B media company that delivers marketing and data for 600+ technology companies.
• Design, build, and maintain full-stack web applications and backend services • Own features end-to-end from discovery and scoping through implementation, deployment, and post-launch measurement • Partner directly with product and business stakeholders to define hypotheses, evaluate trade-offs, and align on success metrics • Design, implement, and measure A/B tests and experimentation initiatives using tools such as PostHog or similar platforms • Build and maintain full-stack TypeScript applications using frameworks such as Astro and Vue • Contribute to backend services in PHP (Laravel) where applicable • Write and optimize SQL queries and work directly with relational databases both within and outside of ORMs • Work with cloud and edge infrastructure, including Cloudflare Workers, Cloudflare D1, and AWS EKS • Contribute to CI/CD pipelines using GitHub Actions and participate in structured Git workflows, including branching, pull requests, and code reviews • Debug and troubleshoot issues across the full stack with minimal oversight • Improve observability, reliability, and performance using monitoring tools such as Datadog • Participate in architectural discussions and contribute to long-term technical strategy • Conduct thoughtful code reviews and mentor early-stage engineers • Leverage AI-assisted development tools to improve velocity and code quality
Software Engineer III, Internal Software
TechnologyAdviceTechnologyAdvice is a full-service B2B media company that delivers marketing and data for 600+ technology companies.
• Design, build, and maintain full-stack applications that support our internal platform • Own delivery of features from technical design through deployment and post-release support • Collaborate closely with Product Managers to clarify requirements and design pragmatic technical solutions • Build and maintain backend services using PHP (Laravel/Lumen) or Python • Contribute to frontend functionality using JavaScript where needed • Develop APIs and integrations with internal and third-party systems • Write clean, maintainable, and testable code • Work within AWS-based infrastructure and Git-based deployment workflows • Participate in structured code reviews and uphold engineering quality standards • Troubleshoot and resolve production issues when they arise • Contribute to architectural discussions and continuous improvement initiatives • Leverage AI-assisted development tools to improve efficiency and quality
• Work with large scale back end systems to detect risks, using rules and connecting to productionalized machine learning models. • Work collaboratively with cross-functional partners including machine learning engineers, product managers, operations and data scientists, identify opportunities for business impact, understand, refine, and prioritize requirements for risk and mitigation. • Building out tooling and automation for operations to more effectively reduce safety risks. • Minimize good user impact while developing products to deter bad actors. • Examples include: build party risk detection mechanism and prevent it from happening, identify and prevent human trafficking cases, building data pipelines for product analysis and machine learning, and reducing safety risk at scale.
Fullstack WordPress Developer
Remote Talent LATAMWe Find You Amazing Marketing Employees from Latin America!
Role Description We are looking for an experienced Fullstack WordPress Developer to lead web development initiatives, including new website builds, ongoing maintenance, and performance optimization. This role requires a strong technical foundation across both front-end and back-end development, a problem-solving mindset, and the ability to collaborate cross-functionally with designers, project managers, and other developers. You will play a key role in building secure, scalable, and SEO-optimized WordPress websites, while also mentoring junior developers and improving internal development workflows. Key Responsibilities - Develop, customize, and maintain WordPress themes and plugins aligned with project requirements - Build and manage both front-end and back-end functionalities within WordPress environments - Optimize website performance to ensure fast load times and strong SEO rankings - Troubleshoot and resolve complex issues related to WordPress, plugins, and hosting environments - Implement responsive designs and ensure cross-browser compatibility - Conduct website audits to improve SEO, security, and overall performance - Collaborate with UI/UX designers to translate designs into functional websites - Follow and promote best coding practices and development standards - Integrate third-party APIs and external services - Ensure website security, backups, and regular updates - Provide technical support and guidance to internal teams and clients - Build and manage marketing assets such as forms (Salesforce/HubSpot), landing pages, and email templates Qualifications - 5+ years of experience in WordPress development - Strong proficiency in PHP, JavaScript, HTML5, CSS3, and MySQL - Proven experience working across both front-end and back-end development - Deep understanding of WordPress core, themes, and plugin architecture - Experience with custom theme and plugin development - Proficiency with Divi Builder (required) and familiarity with Elementor and WPBakery - Experience with server management and cloud hosting environments - Familiarity with REST APIs and third-party integrations - Strong understanding of website performance optimization and security best practices - Knowledge of SEO principles and implementation within WordPress - Experience implementing marketing forms (e.g., Salesforce Pardot, HubSpot) - Experience with project management tools such as Asana and time tracking tools like Clockify - Excellent problem-solving skills and attention to detail Preferred Qualifications - Experience with WooCommerce and eCommerce website development - Experience with Google Analytics, including debugging and tracking implementation - Familiarity with Shopify, BigCommerce, or similar platforms - Experience with Headless WordPress and React - Basic understanding of wireframing and design tools Requirements Salary: $3,200 - 100% remote work environment - Flexible working hours - Opportunities for professional growth and development - Paid time off - Company-sponsored events Eligibility Criteria - This position is only open to candidates residing in Latin American (LATAM) countries. - Applications from candidates outside LATAM (including the U.S. and other regions) will not be considered. - Resumes must be submitted in English. - Applications that do not meet these criteria will be automatically rejected.



