Fusheng Industrial Company (FSI)

• Provides Technical Support and support warranty coverage to external (and internal) customers via various communications; process warranty claims and provide telephone and email coverage. • Maintains a data base warranty program to track, update, and gather detailed information regarding accuracy for our product performance. • Prepares reports to track product performance. • Builds customer relations and ongoing service to customers. Ensure customers, customer service, marketing, and field sales are trained on latest product offerings. • Travels and investigates claims as needed to diagnose and resolve field service problems by providing product support via appropriate cross-functional departments to incorporate corrections into production. • Identifies and maintains a training program and procures mockups needed to support products and warranty training. • Identifies and assists with review of technical support literature, service bulletins and parts list to support the product line. • Coordinates communications among various departments such as Engineering, Production and Sales. • Assists and supports the product development process. • Performs other related duties as assigned by management.

• Responsible for selling complex technological products or services to businesses. • The Sales Engineer will serve customers by identifying their needs; engineering adaptations of products, equipment and service. • Actively drives sales and business development • Formulates strategies to grow sales revenue, market share and customer satisfaction in assigned territory • Serves as a liaison and advocate between the customer and the organization • Prepares and delivers technical presentations explaining products or services to customers and prospective customers • Confers with customers and engineers to assess equipment needs and to determine system requirements • Collaborates with sales teams to understand customer requirements and provide sales support • Secures and renews orders and arrange delivery • Plans and modifies products to meet customer needs • Helps clients solve problems with installed equipment • Recommends improved materials or machinery to customers, shows how changes will lower costs or increase production • Helps in researching and developing new products • Performs other related duties as assigned by management

• Conducts sales calls on end-user customers to determine their compressed air needs and provide the appropriate FS Curtis solution. • Engages in prospecting activity to identify, qualify, and create relationships with end-user stakeholders. • Funnels equipment and aftermarket business through a local authorized FS Curtis distributor. • Evaluates potential distribution partners to determine suitability for inclusion into the FS Curtis Distribution network. • Acts as the compressed air subject matter expert for the region. • Performs other related duties as assigned by management.