• Proven experience as a key technical resource leading the development of solutions in client environments. • Prepare and present client-facing and internal deliverables that are technology-related • Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices • Overall responsibility for analyzing and documenting business processes and systems • Facilitate requirements gathering and document requirements • Collaborate with Product Designer to provide ServiceNow design support • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades • Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes • Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned. • Develop JavaScript server/client code as needed for integration • Create and use update sets to move customer configuration between environments • Create and maintain API and data integration processes between ServiceNow and other services. • Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis • Build reports, gauges, and home pages • Troubleshoot and resolve issues during configuration, testing, and release • Assist in troubleshooting patch/release management issues • Ensure environments are configured to the proper security standard, as well as configured for performance and high availability

• Lead architecture, design, and implementation of ServiceNow solutions across multiple modules. • Own end-to-end solutioning for enterprise workflows, ensuring scalability and best practices. • Collaborate with stakeholders to define technical strategy and roadmap. • Provide technical leadership across ITSM, SecOps, IRM, ITOM, SPM, and CSM. • Design and implement advanced automation and AI-driven workflows. • Contribute to the development and integration of Agentic AI solutions within ServiceNow Ecosystems.

ServiceNow SPM Senior Developer About Bravium Consulting Bravium Consulting is a dynamic and rapidly growing firm specializing in technology and management consulting for both public and private sector clients. Our team of skilled, certified professionals is dedicated to delivering innovative, effective, and fast-executing solutions. As a three-time ServiceNow Partner of the Year—winning Creator Workflow Partner of the Year in 2022, ServiceNow Store Partner of the Year in 2024 AND 2025 ServiceNow Worldwide Innovation Partner of the Year! — we take pride in our expertise and commitment to excellence. At Bravium, we believe that our people are our greatest strength, which is why we invest in hiring top talent who align with our core values: - Strive for Greatness - Do the Right Thing - Foster Teamwork - Respect Each Other - Grow Together Position Overview We are seeking a ServiceNow SPM Senior Developer to join our team. In this role, you will be responsible for configuring, customizing, and enhancing the ServiceNow platform to meet business needs. You will collaborate with IT and business stakeholders to design and implement solutions that optimize workflows, improve efficiency, and support business objectives. As a ServiceNow SPM Senior Developer, your responsibilities will include: - Work independently on assigned tasks for the end-to-end ServiceNow SPM implementation for the client. - Design and develop solutions within the ServiceNow platform, primarily focused on SPM modules. - Conduct workshops with clients to articulate the value of SPM solutions and solicit feedback on the proposed / developed solutions. - Provide expert-level support and technical mentoring to stakeholders - Manage platform and infrastructure to ensure smooth operation of Project and Portfolio Management processes, with a strong focus in Demand Management, Project Management, Resource Management, Agile Development. - Collaborate with functional teams and lead technical solution design sessions for the designated work area(s). - Contribute to process improvement and documentation - Perform advanced troubleshooting, bug fixes, and root cause analysis Qualifications Skills and Experience - Minimum 5 years of IT software consulting experience, with 3-5 years specifically in ServiceNow implementations - Strong proficiency in JavaScript and ServiceNow scripting - In-depth knowledge of Project and Portfolio Management and Strategic Portfolio Management concepts and best practices - Excellent verbal, written, and interpersonal communication skills - Experience in implementing ServiceNow SPM for enterprise clients Required: - Bachelor's degree in Computer Science, Information Technology, or related field (additional work experience may be considered in lieu of degree) - Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) - ServiceNow Certified System Administrator - Active Public Trust clearance preferred - U.S. Citizenship required. Why Join Bravium? - At Bravium, we don’t just hire employees—we invest in their growth and success. We offer: - Competitive salaries and annual performance bonuses - 15 PTO days and 11 paid holidays - Comprehensive healthcare coverage: Medical, Dental, and Vision Insurance - 100% employer-covered Short-Term & Long-Term Disability Insurance - 401(k) match: 100% match on up to 4% of your salary - Professional development: Training programs and certification support - Flexible work arrangements - Maternity & Paternity Leave - Employee Assistance Program - Referral bonuses If you're passionate about ServiceNow development and want to be part of a company that values innovation, teamwork, and personal growth, we'd love to hear from you! Apply today and let’s build something great together. Bravium Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Allstate operates a global Service Operations capability across the UK, India, and the US, bringing together Major Incident Management, Network Operations, and Problem Management to protect and enhance the availability of our critical Digital Products. As a Problem Management Service Analyst, you will play a key role within a mature, outcome driven Problem Management team, working in close partnership with Digital Product and Engineering teams operating within an Outcome Based Delivery (OBD) model. You will lead enterprise-wide problem investigations driven by major incidents and proactive analysis, with a strong focus on identifying true root causes and enabling sustainable improvements to product reliability and resilience. Success in this role is measured by the quality of problem investigations, reduction in repeat incidents, and the extent to which learning drives measurable improvements in product availability. The role provides exposure to enterprise level reliability challenges and close collaboration with senior engineering teams, supporting development into senior problem, reliability, or service leadership roles. Key responsibilities - Drive enterprise problem investigations arising from major incidents and proactive analysis, working in close partnership with Digital Product and Engineering teams to identify true root causes and prevent recurrence. - Analyze incidents, problems and availability data to identify systemic risks, recurring failure patterns, and reliability gaps, translating insights into actionable improvement opportunities for Digital Products. - Partner with Digital Product and Engineering teams to strengthen service resilience, including improvements to monitoring, alerting, recovery, and preventative controls that reduce customer impact. - Use learnings from problem investigations to influence improvements in automated service restoration and operational readiness, maintaining a strong focus on availability outcomes. - Contribute to Major Incident Management and Retro activities when required, providing investigative insight, historical context, and problem-oriented thinking during high severity events. - Continuously improve problem management practices, tooling, and ways of working, partnering with Digital Product and Engineering teams to embed learning and prevention and drive meaningful, lasting change. Essential Skills - Minimum 2 years’ experience in Problem Management, Incident Management, or Service Operations role within a production operations or service environment. - Hands-on experience with ServiceNow for Problem and Incident management - Demonstrated experience driving structured problem investigations for major or high impact incidents, including root cause identification, documented causal analysis, and driving corrective or preventative actions through completion. - Experience using data visualization or reporting tools (e.g., Power BI, ServiceNow) Desirable Skills - Experience working with observability, monitoring, or telemetry data (e.g., logs, metrics, traces) - Exposure to reliability or resilience practices (e.g., SRE concepts, error budgets, availability targets, resilience testing, or failure mode analysis) within a production environment. - Experience operating in Agile, DevOps, or product centric delivery models Supervisory Responsibilities This job does not have supervisory duties. This role is open to permanent work authorization for the USA. No sponsorship is offered. Skills Agile Methodology, Agile Methodology, Business Readiness, Collaboration, Communication, Computer Science, Data Visualization, DevOps, Digital Products, Documentations, Driven, Failure Mode and Effects Analysis FMEA, Global Service, Incident Management, Information Technology (IT) Infrastructure, Information Technology Management, Infrastructure Monitoring, IT Infrastructure Support, Major Incident Management, Management Service, Microsoft Power Business Intelligence (BI), People Management, Preventive Action, Proactive Behavior, Problem Management {+ 10 more} Compensation Compensation offered for this role is 0.00 - 0.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.