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👋 Hi there. We’re Posit. We make open-source software to help individuals, teams, and enterprises with data science.
Manager, Solutions Engineering
Location
United States
Posted
150 days ago
Salary
$146K - $192.7K / year
Seniority
Senior
Job Description
Manager, Solutions Engineering
Posit PBC
• Lead, coach, and support a team of customer-facing technical professionals. • Ensure direct reports are engaged, developing skills, and supported in their career growth. • Set clear expectations, provide ongoing feedback, and foster a learning-oriented, inclusive team culture. • Balance team impact with sustainable workloads and healthy operating practices. • Own and evolve Posit’s Technical Account Management (TAM) program with a proactive, adoption-focused mindset delivering objective customer outcomes allowing Posit to monetize and scale the offering. • Drive the delivery of post-onboarding services that enable customer use cases and accelerate adoption of the company’s software, ensuring efficient execution, strong customer outcomes, and alignment with the company’s commercial objectives. • Ensure customer engagements are strategic, scalable, and aligned to long-term technical success, not just reactive problem-solving. • Continuously improve playbooks, workflows, and offerings to better support customer outcomes. • Ensure the team’s work measurably supports long-term technical health and product adoption across customer accounts. • Partner with the team on strategic or complex customer engagements as needed as an escalation point and mentor. • Monitor trends in technical health and adoption, and understand how team actions influence outcomes. • Keep customer experience at the center of decision-making. • Build strong partnerships with Sales, Customer Success, Product, Engineering, Support, and Documentation teams. • Align technical engagement with Posit’s broader customer and business goals. • Establish strong feedback loops so learnings from customer engagements inform proactive improvements to products, documentation, and processes. • Regularly review trends and outcomes to improve how the team operates and how customers are supported.
Job Requirements
- Experience managing a technical team for complex technical solutions, especially in services delivery, solutions engineering, or technical account management.
- Building and Delivering a Technical Account Management (TAM) offering: You have built and developed a TAM offering focused on driving technical adoption, platform stability, and customer value through prescriptive engagement strategies and a standard operational framework
- Comfort operating in enterprise data science and IT environments, with familiarity or exposure to data workflows, data science software, R/Python, or Linux-based infrastructure. You don’t need to be a hands-on technical expert, but you understand the technical context well enough to guide strategy, coaching, and operations.
- Customer-First Mindset: You prioritize delivering exceptional customer experiences, ensuring your team’s work removes technical barriers and enables successful adoption of Posit’s products.
- Cross-Functional Collaboration: You can partner effectively across Sales, Customer Success, Product, Engineering, Support, and Documentation teams to align goals, resolve challenges, and improve the end-to-end customer experience.
- Continuous Improvement & Insight-Driven Decision Making: You are curious about patterns and trends, use insights to improve team operations, and ensure learnings from customer engagements inform proactive improvements to products, processes, and programs.
Benefits
- 100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
- Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
- Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
- All full-time employees are eligible for 401k enrollment starting on day one.
- After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.
- An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
- We are a 100% distributed team. You are also welcome to come into our Boston office.
- We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
- Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.
- We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.
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