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Amplify your customer service experience with an AI agent management platform.
Lead Solutions Engineer – West / Central U.S
Location
California + 3 moreAll locations: California | Colorado | New York | Texas
Posted
151 days ago
Salary
$200K - $280K / year
Seniority
Senior
Job Description
Lead Solutions Engineer – West / Central U.S
Parloa
• Be responsible for the full spectrum of the technical sales process, including: • Work closely with assigned sellers, co-owning accounts, and sales campaigns in the assigned territory. • Contribute to improving internal processes, documentation, and ways of working. • Advocate for customers needs to influence product roadmap discussions. • Collaborate with the Solutions Engineering Team, Enterprise Account Executives, Sales Leadership, product management, customer success, and sales enablement. • Attend client on-site meetings, external events, team meetings, and annual events (up to 20-30% expected travel)
Job Requirements
- 7-10+ years of experience as a Solutions Engineer, preferably at a SaaS vendor.
- Deep experience in contact center (CCaaS) or (UCaaS), VOIP, Telephony
- Deep experience with enterprise technology stacks - Azure, AWS, GCP, etc.
- Working understanding of Generative AI and LLMs and competency in prompt engineering and design.
- Experience with integrating and maintaining APIs
- Experience with sales processes, MEDDPIC, and an understanding of how Solutions Engineering plays their role.
- The ability to learn and master the core product inside and out to build customized demos and prove the value of the Parloa platform.
- The ability to demonstrate integrations with customer systems, proving technical feasibility and building trust with the customer's technical team.
- Understanding call flows, voice, and chat design to create and showcase effective conversational AI experiences that meet a customer’s communication needs.
- Designing scalable and robust technical architecture to win the confidence of enterprise IT teams and guarantee the solution’s viability.
- Knowledge of data security and compliance standards to address customer concerns and remove a major hurdle in enterprise sales.
- Confident presentation and communication skills.
Benefits
- The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
- Invitation to join us in Berlin for an immersive company onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
- Attractive compensation package with equity.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, Unlimited PTO and travel opportunities.
- Regular team events, game nights, and other social activities.
- A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
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