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Travel Assistance, Concierge Coordinator
Location
Colombia
Posted
94 days ago
Salary
0
Seniority
Senior
Job Description
Travel Assistance, Concierge Coordinator
battleface
• Assist travelers with hotel, flight, rail, transportation, and other travel-related bookings • Support customers with itinerary changes, cancellations, rebooking, and travel disruptions • Coordinate concierge requests including restaurant reservations, tours, transfers, and destination-related services • Communicate with hotels, airlines, transportation providers, and travel suppliers worldwide • Provide real-time support to travelers during urgent or unexpected situations • Assist customers with existing travel reservations and post-booking support • Deliver exceptional customer service through phone, email, chat, and internal case management systems • Maintain accurate documentation and case notes within internal platforms • Coordinate with medical, claims, and assistance teams when cases involve emergencies or insurance-related support • Escalate complex operational or customer issues appropriately • Manage multiple active cases while maintaining attention to detail and service quality • Support partner-branded assistance and concierge programs globally
Job Requirements
- Previous experience in travel, hospitality, concierge, airline, reservations, tourism, or customer support environments
- Strong understanding of travel booking processes and international travel logistics
- Experience handling itinerary changes, disruptions, and customer escalations
- Excellent communication and customer service skills
- Ability to remain calm and organized under pressure
- Strong multitasking and problem-solving abilities
- Comfortable working in a fast-paced 24/7 operational environment
- High attention to detail and organizational skills
- Professional and empathetic communication style
- Fluent English required
- Italian language skills strongly preferred
- Additional languages are a plus
- Experience with travel booking platforms, reservation systems, or global distribution systems is preferred
- Experience in travel assistance, insurance assistance, or emergency coordination is a plus
Benefits
- Fully remote global team
- Opportunity to help travelers in real-world situations every day
- Fast-growing international travel and assistance company
- Collaborative and supportive culture
- Exposure to global travel operations and concierge services
- Career growth opportunities across travel, operations, and assistance services
- Work with travelers, partners, and suppliers around the world
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