• Daily collaboration with Account Executives in a pre-sales role to understand and document customer technical requirements, performance Service Level Objectives (SLOs), consistency requirements, and software architecture • Translation of complex technical details for a variety of stakeholders, ensuring seamless communication and understanding across teams • Building live permissions schema design sessions, tailored solutions leveraging our products, and designing Proof of Concepts (PoCs) to validate solutions with prospects • Leading virtual and in-person demos and deep-dive technical sessions • Identifying product gaps and communicating these to our product team to help shape the future of our offerings • Creation, improvement, and maintenance of dynamic customer demos, troubleshooting technical issues to ensure customer success • Long-term customer success in the post-sales role for all accounts assigned

• The Solutions Architect (SA) is responsible for the implementation of Motorola Solutions Connectivity NG9-1-1 Routing Services products and services. • Work with customers to understand overall solutions needs and functionality. • Take ownership of the technical solution from pre-sale and provide input to the project/program manager to develop the project deployment schedule. • Identify technical risks of the projects and work with the PM on mitigation plans. • Identify customer expectation mismatch to how service works, and develop, present, and execute mitigation plans. • Technical counterpart with the PM in vendor, customer, and internal facing meetings. • Create, validate, and execute methods of procedures for integrating core components of the NGCS, transport network, and customer premise equipment. • Directly engage Development and Lab teams to align with project scope.

• Lead, coach, and support a team of customer-facing technical professionals. • Ensure direct reports are engaged, developing skills, and supported in their career growth. • Set clear expectations, provide ongoing feedback, and foster a learning-oriented, inclusive team culture. • Balance team impact with sustainable workloads and healthy operating practices. • Own and evolve Posit’s Technical Account Management (TAM) program with a proactive, adoption-focused mindset delivering objective customer outcomes allowing Posit to monetize and scale the offering. • Drive the delivery of post-onboarding services that enable customer use cases and accelerate adoption of the company’s software, ensuring efficient execution, strong customer outcomes, and alignment with the company’s commercial objectives. • Ensure customer engagements are strategic, scalable, and aligned to long-term technical success, not just reactive problem-solving. • Continuously improve playbooks, workflows, and offerings to better support customer outcomes. • Ensure the team’s work measurably supports long-term technical health and product adoption across customer accounts. • Partner with the team on strategic or complex customer engagements as needed as an escalation point and mentor. • Monitor trends in technical health and adoption, and understand how team actions influence outcomes. • Keep customer experience at the center of decision-making. • Build strong partnerships with Sales, Customer Success, Product, Engineering, Support, and Documentation teams. • Align technical engagement with Posit’s broader customer and business goals. • Establish strong feedback loops so learnings from customer engagements inform proactive improvements to products, documentation, and processes. • Regularly review trends and outcomes to improve how the team operates and how customers are supported.

• Design and own enterprise-scale data integration architectures across multi-cloud environments (OCI, AWS, Azure) • Define technology-agnostic integration patterns that decouple business logic from underlying data platforms • Architect solutions that seamlessly support batch, micro-batch, and event-driven pipelines • Embed security-first principles into all designs, including PII masking, data protection, and Zero-Trust access models • Establish standards for enterprise observability, enabling real-time visibility into data health, latency, quality, and lineage • Serve as the technical bridge between business stakeholders and engineering teams, translating complex requirements into scalable architectures • Provide architectural leadership and governance across delivery teams to ensure consistency, quality, and long-term sustainability