• Liderarás un equipo de BDRs y SDRs que representan la primera impresión de Jelou, con la misión de construir una generación de pipeline predecible a partir de señales de marketing, feedback comercial e inteligencia de mercado • Tu día a día combinará estrategia, ejecución y coaching • Podrás estar rediseñando frameworks de calificación, ejecutando sesiones de role-play, colaborando con Marketing para refinar el targeting o analizando métricas de conversión para optimizar desempeño • Te sumergirás en los journeys de compra Enterprise y SMB, entendiendo qué motiva a distintos decision-makers y cómo convertir ese entendimiento en procesos replicables de prospección

• You’ll spend most of your day on the phone working through targeted call lists, connecting with owners and decision makers at roofing companies. • Cold calling to introduce our products and set appointments • Following up via phone, email, and text to move prospects through the pipeline • Onboarding new sign-ups and guiding them to place their first order • Re-engaging customers who haven’t ordered recently to build consistent usage

• Perform active prospecting (calls, emails and WhatsApp with proper governance), following structured cadences; • Qualify outbound leads according to defined criteria; • Engage cold leads with a personalized, value-focused approach; • Generate qualified meetings for the sales team; • Accurately record all interactions in the CRM; • Maintain discipline in daily activity volumes; • Collaborate with marketing and sales to improve conversion rates; • Handle objections consultatively, advancing leads through the funnel;

Role Description As the Manager-Centralized Drop Coordination, you’ll lead the end‑to‑end installation of service drops for residential, commercial, and multi‑dwelling properties. You’ll partner closely with internal teams, contractors, and vendors to ensure fiber, copper, and coax solutions are installed efficiently and right the first time. Your success will hinge on strong vendor management, smart prioritization, and a passion for enabling customers quickly and seamlessly. Along the way, you’ll ensure every project meets OSP guidelines, local codes, and TDS standards—balancing speed, quality, and compliance while keeping customers connected and satisfied. Responsibilities - Team Operations Leadership - Provide leadership and development to Centralized Drop Coordination supervisors, including overall process architecture and handoffs, resolving escalated issues, and developing and monitoring team metrics and goals. - Manages adherence to the drop budget as it relates to vendor and team expenses. - Partner Coordination - Coach Field Service associates, internal engineers, and vendors to ensure process, performance, and reporting accuracy and consistency. - Interface with and address escalations regarding customer satisfaction and drop vendor performance. - Oversee the permitting process for each municipality. Develop and maintain strong relationships with public works and city engineer leaders. - Work cross-functionally between internal teams and vendors to develop and implement residential and MXU solutions, such as implementation technology and process improvements. - Vendor Management - Manage vendor relationships with locate contractors, including enforcing service level agreements and timelines. - Maintain professional relationships with all drop vendors, including drop vendor performance metrics and trouble ticket trends related to drops. - Regularly analyze and prepare reporting for senior department leaders on vendor performance and market progress. - Develop and recommend improvements and solutions to senior department leaders. - Reporting and Auditing - Audit field personnel reports and contractor invoicing for accuracy. - Provide prompt and accurate reporting of utility strikes to upper leadership. - Prepare readouts for Public Relations usage if necessary. - Provide standards and practices recommendations for senior leaders to increase quality and lower cost projects. - Project Management - Manage drop construction projects by reviewing quality of work, clean up resolution, proper maintenance of project documentation, and continual review of project progress. - Guide audits of construction projects. - Utilize metrics to measure the costs of the projects and analyze the data for cost overruns. - Assist with new market launch preparations. - Implement process improvements for customer communication ahead of drop installation. Qualifications - Bachelor’s degree (or higher) -OR- 4+ years professional work experience. - 5+ years' experience in telecommunications or related fields. - 3+ year's experience in a supervisory role or equivalent leadership experience. - Advanced working knowledge of RUS (Rural Utilities Services) construction practices and engineering standards helpful. - GIS and ESRi experience preferred. - Thorough understanding of the telecommunications industry and principles. - Excellent leadership, customer relations, and communications skills. - Ability to manage multiple priorities simultaneously. - Must be willing to travel based on business need. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)