• Consults with Contractor and Government management to solve complex litigation support requirements • Makes recommendations for technical solutions including applications development, applications maintenance, documentation, quality assurance and user support • Provides technical advice, supervision, and guidance to the contractor support team • Evaluates programs in terms of efficiency, effectiveness, quality and interoperability with client systems • Evaluates software and hardware requirements along with short and long range planning, including systems integration solutions and telecommunications requirements • Translates advanced concepts into practical and effective solutions using structured techniques to define requirements • Develops feasible alternatives and estimates costs of implementation • Makes presentations of findings, recommendations, and specifications in formal reports and oral presentations to a variety of audiences, including non-technical personnel • May be required to perform supervisory or managerial duties

• Technical Troubleshooting: Respond to and resolve complex technical inquiries, issues, and requests related to our products and services in a timely manner. • Problem Resolution: Identify, troubleshoot, and provide effective solutions for technical bottlenecks involving cloud infrastructure and web applications. • Documentation: Maintain accurate, detailed, and up-to-date records of all customer interactions, technical issues, and successful resolutions within our support system. • Product Knowledge: Continuously deepen your expertise in our evolving product suite and services to provide superior technical guidance. • Feedback Loop: Provide ongoing, data-driven input to our internal engineering team to help improve and develop our products based on real-world customer demands and pain points.

**How you´ll help us:** As a Technical Support Engineer, you will - Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers - Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC network. - Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty - Deliver online or onsite training to customers such as distributors and installers. - Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products - Leverage your technical know-how and insight into the competitive landscape to proactively provide feedback/suggestions to Product Management to enhance Solplanet’s product roadmap. - Work closely with Solplanet’s service teams and service partners in HQ and middle east to assist our customers in the after-sales phase.

• Handle incoming technical phone support calls, emails and chats for internal and external customers • Coordinate technical issues with appropriate resources for resolution • Proper communication and timely follow up with customers • Maintain detailed records of interactions to enable departmental knowledge • Coordinate logistics and technical support for LEA Field Service Technicians • Generate knowledge content for external and internal use • Facilitate coordination and documentation for repairs and rebuilds • Ability to work flexible hours to ensure appropriate customer support levels • Ability to provide high level of customer satisfaction in high pressure situations