• Serve as the first point of contact for IT support across the organization • Handle basic ticket management and troubleshooting while maintaining attention to detail • Communicate clearly with end users of all technical levels • Motivate to grow your career in IT • Work part-time, approximately 40-45 hours per month

• Provide Tier 2 support for escalated issues across Mac workstations, networks, Google Workspace, and SaaS platforms • Troubleshoot and resolve incidents independently with clear, client-readable documentation • Collaborate with Tier 1 and Tier 3 teams to resolve issues and share knowledge • Support client onboarding workflows: device enrollment, MDM configuration, account provisioning, Laptop Logistics coordination • Support monitoring, patching, and alert response workflows (including user-facing CVE remediation notifications) • Participate in backup testing and maintenance routines • Contribute to SOP and knowledge base documentation improvements • Be the front line of client interaction – every support touchpoint is a moment that shapes how clients feel about Ignition • Communicate clearly and warmly with non-technical end-users (startup employees, ops teams, office managers) via chat, email, video, and phone • Set expectations proactively: if a fix will take time, tell the client what’s happening and when they’ll hear back • Escalate when appropriate, but own the communication – the client should never feel like they’ve been passed off without context • Write ticket notes and follow-ups that a non-technical reader could understand.

Role Description - Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products. - Meticulous documentation of end user issues in ITSM tool. - Adherence to processes and knowledge documents. - Ticket backlog management. - Continuous service improvement activities – knowledge script creation, training document updates, etc. - Close collaboration with Onsite IT technicians. Qualifications - Fluent in German and English; other languages are an advantage. - Advanced MS Office apps knowledge a plus. - Strong problem-solving/analytical abilities. - Good communication skills. - Attention to detail and ability to multi-task. - Ability to work independently and effectively. - Readiness to follow direction and best practices. - Planning and organizing skills. - Team player and supportive personality. - Candidates have to declare Criminal record extract not older than three months. Requirements - Broad range of activities, tasks, and projects. Benefits - Flexible working conditions. - Minimum 5 weeks of vacation. - Paid sick days. - Meal vouchers. - Vouchers (B-day voucher, wedding, and new born surprise). - Contributions to wellness programs (multisport card). - Fishing for Friends program – our referral program. - Refreshments in the D-ploy office. - Further development and professional advancement. - Friendly and international working environment. - Company-sponsored events. - Competitive salary and various benefits.

Title: IT Asset Management Specialist Location: Phoenix United States Job Description: Company: Centuri Group, Inc. (S4) Description: Who We Are Connecting People to Possibility As a publicly traded company (NYSE: CTRI) with $2.6 billion in revenue, Centuri leads the way in utility infrastructure across North America. What sets us apart is our local agility, resources to scale, and comprehensive solutions for a dynamic energy market. Whether in the field or providing essential behind the scenes support, Centuri offers professional growth opportunities where you can thrive and make a difference. Join a culture where safety, sustainability, and teamwork come first, with training and benefits that truly care for your well-being. The IT Asset Management Specialist ensures accurate and efficient management of IT assets throughout their lifecycle, including ordering, deployment, tracking, and recycling in alignment with established processes and compliance standards. This role also supports mobile account management and audiovisual (AV) systems, ensuring seamless device provisioning, account administration, and meeting technology support. Additionally, this role will assist with IT support as needed. This role is based in Phoenix, AZ and follows a hybrid work schedule. What You'll Do • Process requests for new IT assets from internal customers • Develop and analyze demand forecasts to ensure on-time product availability and optimal inventory levels. • Create purchase orders, review for completeness, accuracy, track activity including on‑time delivery, receipts, payments, and monthly accruals. • Communicate with customers regarding delivery timing and deployed asset status • Coordinate with customers for installation of new or replacement devices • Maintain hardware stockroom, including inventory and asset-tag company IT assets prior to issuance • Maintain inventory of IT assets in asset management system including acquisition dates, vendor, cost, warranty, end of life, deployment status. • Maintain the inventory database by continuously monitoring for discrepancies, performing regular physical audits, ensuring data accuracy. • Manage and supply reporting when requested or required for ITAM, AV and mobile account management • Manage monthly PC replacement process including gathering approvals, ordering, configuration, delivery, and disposal • Assist remote offices with physical inventory, AV, MAM processes through continued communication, support, education, reporting and visits • Assist in managing relationships with approved IT vendors • Audit invoices to ensure that correct charges have been applied • Negotiate prices and rates in accordance to company guidelines and standards • Assist in supporting relationships with approved IT vendors • Coordinate and track proper disposal of IT assets at the end of their lifecycle • Assist in supporting customers with mobile account management • Troubleshoot mobile account issues like access, features, and views • Ordering, upgrading, and deploying mobile devices • Assist with AV equipment and room support • Order, service and maintain AV equipment and rooms • Monitor Executive meetings and provide white glove service when requested • Provide IT support to customers • Work with procurement, engineering, infrastructure, data, service desk, admin, and facilities to support continued operational advancement across all departments. • Other duties as requested by leadership What You'll Have • Bachelor’s Degree or equivalent in Business, IT or related field preferred • 3 years of prior experience managing IT assets in an enterprise environment • Prior experience in configuration of PCs and mobile devices • Prior experience with online conferencing solutions preferred • Prior experience managing mobile accounts preferred • Knowledge of supply chain processes and best practices including demand forecast planning, inventory management and purchasing • A proven professional with excellent interpersonal, written, verbal, presentation and time management skills What You'll Get - Benefit Package including Medical, Dental and Vision Coverage - 401K w/ Company Match - Voluntary Life & AD&D Insurance and Short-Term and Long-Term Disability - Vacation/Sick Time and Paid Holidays - Potential Bonus Opportunities - Career Development Opportunities - Employee Discounts - Weekly Payroll Work Environment - Work is performed in a typical indoor office environment - Flexibility to work various schedules and stay late when necessary with little or no notice - Must be able to read documents, use a computer, communicate verbally and in writing - Mobility required within an office, warehouse and construction site environments - Ability to lift up to 50 pounds Legal Stuff - Pass pre-employment, random, post-accident, and reasonable suspicion drug screens - Provide valid US work authorization documents for E-Verify - Satisfactory results of pre-employment background check results Our Commitment to Opportunity This job description is subject to change at any time. It reflects management’s assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Centuri Group and our subsidiaries we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!