Client Services Manager, Omnichannel Strategy (HCP) ABOUT ODAIA ODAIA noun o·da·ia | \ 'oh-day-yeah \ An Ancient Greek word referring to “tools of the trade.” To learn more visit odaia.ai. ODAIA delivers AI-powered commercial intelligence for life sciences - unifying data, accelerating results, and helping commercial teams deepen engagement to enhance care for providers and patients. ODAIA's AI platform transforms complex data into predictive, personalized insights, enabling commercial leaders to understand their customers, anticipate prescribing behaviors, and make the informed, strategic decisions that bring therapies to patients faster. OUR MISSION Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. WHAT’S ON OFFER Reporting to the Senior Director, Business Acceleration the primary role of the Client Services Manager, Omnichannel Strategy (HCP) is to lead the customer experience with ODAIA’s products from kickoff to renewal. You will partner closely with commercial, brand, and analytics teams to translate omnichannel performance data into clear recommendations, helping customers optimize campaigns, refine targeting, and demonstrate measurable ROI. The Business Acceleration Partner plays a critical role in embedding Campaign Intelligence into customers’ ongoing decision-making, acting as a trusted advisor who connects data, strategy, and real-world execution. WHAT YOU WILL DO Lead with a Consultant Mindset - Serve as a trusted advisor to commercial, brand, and analytics teams by interpreting Campaign Intelligence insights and translating them into clear, actionable recommendations. - Translate complex outputs into clear narratives and executive-ready insights for senior stakeholders to influence high-level decision-making. - Consult with customers on campaign performance across all channels, identifying the "what," "why," and "what’s next" behind the data. Own Customer Strategy & Value Realization - Lead and manage day-to-day campaign strategy, including execution, optimization, and budget actualization in direct partnership with customers. - Partner with customers to refine omnichannel strategies, ensuring tight alignment between brand objectives, channel mix, and real-world execution. - Focus on incremental lift and ROI by leading regular performance reviews that demonstrate the impact of omnichannel initiatives. Drive Engagement & Account Success - Act as the strategic owner of customers’ omnichannel success post-deployment, ensuring Campaign Intelligence is embedded into their ongoing commercial DNA. - Collaborate across the ecosystem, building deep partnerships with customer agencies, DSPs, and martech vendors to foster a culture of data-driven experimentation. - Ensure long-term value maximization through continuous education, enablement, and proactive strategic guidance. Deliver Structured, High-Impact Projects - Lead strategic testing and experimentation, recommending ongoing optimizations to targeting strategies, journeys, and media spend based on HCP signals. - Identify gaps in execution or channel strategy and proactively propose updates to campaigns, experiments, and measurement approaches. - Collaborate internally with Product and Data Science to surface customer feedback and inform the future roadmap of omnichannel capabilities. Enable Change & Adoption - Support organizational change management by helping customers transition from static, manual reporting to dynamic, insight-led decision-making. - Provide continuous enablement, ensuring customer teams are equipped to act on performance signals and evolve their marketing maturity. Leverage Data & Insights - Apply strong analytical rigor to drive measurable improvements, contributing to year-over-year growth across high-investment enterprise campaigns. - Integrate HCP engagement signals and performance data to refine "rep-driven" vs. "non-rep-driven" channel strategies. - Drive data-driven decision-making by translating observations into actionable improvements for campaign targeting and ad spend WHAT YOU BRING - 4+ years of experience in a client-facing, strategic role within SaaS, analytics, consulting, or technology-driven environments - Hands-on experience supporting omnichannel marketing, campaign analytics, or commercial strategy within Pharma, Life Sciences, or Healthcare - Strong ability to interpret complex performance data and translate it into clear recommendations for campaign optimization and media investment - Experience advising customers on campaign performance, channel effectiveness, and ongoing optimization, not just implementation - Deep understanding of the North American pharmaceutical marketing ecosystem, including brand teams, analytics, marketing operations, and commercial excellence - Proven ability to become a trusted strategic partner to customers and customer vendors, (such as agencies, activation partners etc…) influencing decisions across brand, marketing, and analytics stakeholders - Comfort operating in ambiguous environments where strategies evolve based on real-world results and insights - Strong storytelling and communication skills, with the ability to present insights to both technical and non-technical audiences - Analytical mindset with a consultative approach—focused on outcomes, impact, and ROI rather than outputs alone - Highly collaborative, proactive, and action-oriented, with the ability to balance multiple priorities in a fast-paced environment - Curious and continuously learning, with a passion for improving how omnichannel strategies are planned, executed, and optimized - Low ego, high ownership, and motivated to make a meaningful impact for customers and patients alike WHAT WE OFFERValues-Based Culture - We Ignite Innovation, Own It, and Stand Together AI-Native Environment - At ODAIA, we don't just deliver AI - we live it. We use AI and agentic automation to 10x our efficiency and impact, encouraging constant curiosity in leveraging and integrating AI Comprehensive Rewards - Meaningful stock option grants, immediate medical/dental enrollment, and flexible time off Remote-First Flexibility - WFH flexibility with intentional, high-value in-person collaboration and socials LOCATIONODAIA is a remote first organization, with employees located across Canada and the U.S. Our primary office hub is located in central downtown Toronto and walking distance from Union Station. This role requires travel within the US and Canada to support strategic customer meetings, industry conferences and internal meetings and offsites. EMPLOYMENT VERIFICATION Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks. JOB PROCESS & INTERVIEW DISCLOSURE ODAIA does not use artificial intelligence (AI) to review applications, filter or analyze resumes. Our recruitment team may use an AI-powered meeting assistant to record and transcribe interviews for note-taking purposes only. This tool helps our recruiters to be fully present during conversations with candidates who provide consent to this tool being used during an interview. This tool is used in compliance with privacy and employment laws across Canada and the U.S. We respect the time candidates invest into participating in our recruitment process. ODAIA is committed to providing timely status updates on hiring decisions to all candidates following their final interview, in accordance with applicable employment laws. The anticipated base salary for this position ranges from $130,000 to $165,000 USD. This range represents ODAIA's good-faith estimate based on current market data and internal equity. Final compensation is determined through a comprehensive review of the successful candidate’s unique skill set, specialized experience, and relevant certifications. As such, the final offer may vary based on these specific factors. Salary expectations will be discussed collaboratively early in the process to ensure alignment. This role is also eligible for health benefits, stock options, and flexible time off policies as mentioned above. Position Status: Please note that this is a newly created position and not related to an existing position vacancy or departure. DIVERSITY, EQUITY & INCLUSION ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, free from discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances. ACCOMMODATIONS AND ACCESSIBILITY Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need at any stage of the recruitment process, please contact us at hr@odaia.ai.

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service. Position Overview We're currently growing our remote team and looking for motivated individuals to join us as Client Services Consultant. In this role, you'll support clients as they explore destination ideas and coordinate personalized vacation arrangements—from relaxing beach getaways to exciting international experiences. This opportunity is perfect for individuals who enjoy assisting others, communicating clearly, and working in a flexible remote environment while developing valuable skills within the travel industry. Training and step-by-step support are provided, making this role accessible even if you're new to travel planning. Key Responsibilities - Guide clients through the vacation planning process from initial inquiry to confirmed bookings - Research travel options such as flights, hotels, cruises, tours, and activities - Share destination suggestions and personalized travel recommendations - Coordinate reservations and confirmations with trusted travel partners - Communicate with clients through phone, email, and digital messaging platforms - Build positive, long-term relationships through responsive service and follow-up support - Keep itinerary details, booking records, and client profiles accurate and organized - Stay updated on current travel promotions, supplier offers, and destination highlights What We're Looking For - Interest in travel and helping others create memorable experiences - Strong communication and customer support skills - Ability to stay organized and manage responsibilities independently - Comfortable using computers and web-based tools - Must be at least 18 years of age - Must be authorized to work in the U.S., U.K., or other eligible regions - No previous travel industry experience required — training is included Perks & Benefits - Fully remote position with flexible scheduling options - Structured onboarding and continued mentorship - Access to travel planning tools and industry resources - Eligibility for travel-related discounts and incentive programs - Opportunities for advancement and leadership development within the team

Role Description AO Globe Life is hiring professionals to support individuals and families across the United States in accessing essential benefit programs—all from home. This remote-first opportunity offers meaningful work, professional development, and long-term growth potential. In this role, you will conduct scheduled virtual consultations with clients, guiding them through available options and supporting them throughout the enrollment process. All appointments are pre-qualified—no cold calling or outreach required. - Conduct virtual consultations via Zoom - Assess client needs and guide them through benefit options - Support clients through enrollment and follow-up - Maintain accurate records and documentation - Participate in training, coaching, and team meetings Qualifications - Strong communication and interpersonal skills - Organized, self-motivated, and comfortable working independently - Confident using Zoom and digital tools - Service-oriented with a client-first mindset - Experience in client-facing or consultative roles preferred Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based computer with webcam Benefits - 100% remote work environment (U.S.-based) - Flexible scheduling - Pre-qualified client appointments - Training and ongoing development support - Long-term income potential through renewals - Advancement opportunities into leadership roles - Supportive, growth-focused team culture Company Description For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families nationwide. Our remote-first model supports professionals seeking flexibility, stability, and long-term opportunity.

About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary Candidates must reside within a commutable distance of Purchase, New York. Job Responsibilities The Engagement Coordinator is an essential entry-level position in the Client Success team, responsible for executing high-quality, tactical support across client-facing events, engagement initiatives, and member outreach. - Plan, coordinate, and oversee logistics for client and member events, including webinars, health fairs, open enrollment fairs, and clinical events, with responsibility for ensuring alignment with client objectives and successful outcomes. - Manage event communications, tracking, and preparation of marketing or educational materials - Serve as the onsite engagement lead, guiding members through registration, appointment setup, platform navigation, and education, while independently resolving issues and representing Crossover Health as the primary client-facing resource. - Coordinate and manage engagement calendars, ensuring proactive alignment of activities across clients and events, and exercising judgment in prioritization and resource allocation. - Support outbound engagement efforts including proactive outreach, text campaigns, and other member outreach efforts as assigned - Assist in internal documentation, stakeholder communications, and basic reporting from events - Performs other duties as assigned Required Qualifications - 1 + years of professional experience in roles such as event coordination, community outreach, administrative support, or customer service, ideally with direct client or member interaction - Demonstrates strong interpersonal skills and the ability to engage confidently with clients, members, and cross-functional partners - Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, changing environment - Proficiency in Google Workspace and working knowledge of collaboration/design tools (e.g., Canva) and task/project management platforms - Ability to work independently and manage shifting priorities in a fast-paced environment - Willingness to learn health and insurance concepts - Strong written and verbal communication skills Preferred Qualifications - Prior experience supporting onsite events, outreach campaigns, or marketing activations where logistics, client interaction, and follow-through were key to success - Comfort with client-facing responsibilities, such as presenting information, answering questions, or supporting adoption of services - Experience working in a high-travel or event-heavy role is a plus - Exposure to healthcare, wellness, or benefits-related fields Physical Job Requirements - Ability to travel independently up to 75% of the time - Physically able to lift up to 50 lbs - Requires standing, walking and sitting for extended periods of time - Requires corrected vision, hearing and speech within normal ranges - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The base pay range for this position is $61,923.00 to $80,500 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Remote