Provide direct patient care, including assessments and management of diverse populations. Develop care plans based on diagnostic findings and maintain thorough documentation, ensuring high-quality standards and effective communication with patients and...

Role Description The City of Richmond Department of Social Services is seeking a highly qualified candidate with strong customer service skills, effective time management abilities, exceptional computer skills, and prior benefits experience to fill the Benefit Programs Specialist II position. The ideal candidates will have strong analytical skills which will assist with the interpretation of policy and procedures, expertise in implementation, and excellent organizational and interpersonal skills. - Interviewing applicants and recipients for public assistance programs to accurately assess the total family situation based upon Federal, State, and local guidelines; - Evaluating applicant eligibility utilizing policy manuals, procedures, and guidelines; - Interpreting and implementing Federal/State benefit programs regulations/guidelines; - Processing benefits applications; - Managing caseloads for applicants/recipients of federal/state/locally funded programs; - Compiling data and maintaining statistical reports related to caseload standings in order to meet compliance with policies/procedures; - Collecting and verifying data to calculate benefit payment amounts; - Handling changes in client status by updating information on systems and adjusting benefits; - Referring customers to other resources/services within the City and outside agencies; - Educating customers on their rights and responsibilities; - Verifying information through correspondence, telephone, and in-person interviews; - Preparing case narratives/documentation; - Performing other related duties as required. City of Richmond Department of Social Services employees are considered essential personnel and may be required to work during inclement weather and times of declared emergencies. Qualifications - Considerable knowledge in Benefits programs and policies including federal, state, and local regulations related to determining eligibility; - Programs including policies and procedures (e.g. Medicaid, Auxiliary Grants), relevant theories/behavior models (e.g. Family Systems), and trends and behaviors (e.g. impact of poverty, homelessness) that impact the delivery of human services; - Community resources and support; and case management techniques, principles, and practices to evaluate and coordinate the delivery of public assistance to customers; - Demonstrated skills in Microsoft Office Suite; social perceptiveness; conflict resolution; record keeping; basic mathematical computation; reading comprehension; effective oral and written communication and customer service; - Demonstrated ability to interpret and apply policy, keeping up to date with policy changes and guidance; - Communicate information and ideas so others understand; listen and understand information and ideas; - Apply general rules to specific problems to produce answers that make sense; show sensitivity and empathy; and manage time effectively. Requirements - Associates degree (A.S., A.A.) in Human Services, Social Work, Business Administration or related field; - One year of demonstrated experience preferably in a human services environment involving administration of benefit programs and benefit eligibility determination; - An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification. Benefits - Virginia Retirement System (VRS) - Language Incentive - Referral Bonus - Tuition Assistance Program Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The City of Richmond Values Veterans. We are an official V3 Certified Company. The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

• Collaborate with employees and management on HR policies • Assist with recruitment and onboarding • Manage employee relations and performance evaluations

Role Description Are you a skilled employee relations investigator known for your objectivity and discretion? Are you looking for a flexible work environment that offers challenging work and a supportive cross-functional team for those complex cases? Peraton is seeking an Employee Relations Investigator to conduct the full lifecycle of employee relations investigations on a variety of topics. - Responsible for planning investigations, conducting fact-finding interviews, and gathering statements from employees at all levels of the organization. - Hold strong organizational skills while identifying and prioritizing high-risk complaints. - Prepare clear, precise documentation records for all assigned cases. - Work independently, managing assigned case load to ensure timely and fair completion of cases. - Excel in an environment with fluctuating workload and shifting priorities. - Collaborate with the ER team, including HR and Legal, to summarize investigation findings, make determinations, and recommend courses of action. - Draft and review official disciplinary documents and communicate expectations to management for document delivery. - Ensure documents are maintained within the repository. - Provide support and direction to business partners and stakeholders by offering policy guidance and interpretation. - Conduct trainings on topics such as investigative best practices, online case management tool, relevant employment law, and company policy. - Build strong relationships with HR and across all functions of the organization. - Proactively manage risk and review case data to identify trends and systemic issues. - Create response plans for positive employee relations in specific locations and employee populations. - May support other key HR Compliance areas such as Affirmative Action Plans, State Reporting, reductions in force, furloughs, ADA accommodations, etc. Qualifications - Bachelor's degree (or equivalent years working in employee relations or similar HR role) with 5+ years’ experience leading detailed and complex investigations into potential company policy violations. - 9+ years of relevant experience may be considered in lieu of a degree. - Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements. - Proven experience creating and communicating policy updates across a larger HR team. - Strong communication skills, both written and oral. - Demonstrated ability to exercise good judgment and discretion. - Preference for investigator to be local to the Northern Virginia area. Benefits - Salary range: $80,000 - $128,000, determined by various factors including scope and responsibilities, individual experience, education, knowledge, skills, and geographic location. - Eligibility for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.