Supervise and mentor helpdesk teams, ensuring compliance with policies and performance metrics. Manage escalations, vendor relationships, and operational efficiencies while overseeing project segments and staff training initiatives.

Role Description Bei deiner Arbeit unterstützt du unsere Kunden weltweit mit ihrer installierten KNAPP Automatisierungstechnik, Robotertechnik und Bilderkennung. Du nimmst Supportanfragen entgegen, analysierst und bewertest sie und findest eine passende Lösung. Der Schwerpunkt deiner Arbeit liegt in der Fehleranalyse und -behebung sowie in Konfigurationsanpassungen in Software-, Hardware- und Netzwerksystemen. Zu deinen Aufgaben gehört auch die Nachbereitung und Rückdokumentation der Serviceanfragen. Damit trägst du zum optimalen Betrieb unserer Kundenanlagen bei - und das alles von Deinem Büro in Hart bei Graz oder Home Office aus. Qualifications - Technische Ausbildung wie Lehre, Kolleg oder HTL oder entsprechende Berufserfahrung - Analytisches Denken und logische Schlussfolgerungen - IT-Enthusiast mit Grundkenntnissen in Windows- und Linux-Betriebssystemen - Deutsch und Englisch in Wort und Schrift beherrschen - Technik begeistert dich Benefits - Abwechslungsreiche Arbeit mit vielen Möglichkeiten - Cooles Team am Standort Hart bei Graz - Chance auf spannende Auslandsaufenthalte während der Einschulungsphase - Marktkonforme Bezahlung in Abhängigkeit von Qualifikation und Vorerfahrung - Attraktiver Zusatzverdienst mit Schicht- und Bereitschaftstätigkeiten - Mindestgehalt von EUR brutto 3.040,- pro Monat

Role Description Support mission-critical initiatives and enable the growth of our business as a Help Desk Technician III at GDIT. Here, you’ll become an integral part of how GDIT is able to ensure the safety and security of our nation. - Provides technical support and troubleshooting for network, desktop, and/or systems hardware, software, and mobile devices. - Password reset assistance, and supporting multiple customers within a 24/7/365 support environment. - Actively participates in daily stand-ups, knowledge-sharing sessions, and collaborative problem-solving. - Communicates clearly, listens actively, and offers and receives support to meet service-level agreements. - Collaborates with senior technicians and other IT specialists on complex or escalating issues. - Conducts joint troubleshooting sessions and contributes to post-mortem analyses to identify root causes. - Identifies trends, develops permanent solutions, and documents best practices to minimize future disruptions. - Manages a queue of technical support requests, prioritizing impact-based issues and documenting resolutions. - Utilizes expertise in Windows operating systems, Microsoft Office Suite, and standard network protocols. - Utilizes ticketing systems (e.g., ServiceNow, Jira) to manage requests and remote desktop tools for user assistance. - Translates technical jargon into understandable language for users and collaborates effectively with the team. Qualifications - Education: High School Diploma plus 5+ years of related experience in a corporate environment; OR Associate's degree plus 3+ years of related experience in a corporate environment. - Required Experience: Experience in a technical support or help desk role in a corporate environment. - Required Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365 administration and troubleshooting, Active Directory user and group management, basic networking concepts (TCP/IP, DNS), and experience with ticketing systems (e.g., ServiceNow). - Ability to work flexible hours, including evenings, weekends, and holidays, as part of a 24x7x365 support model. - Required Skills and Abilities: Excellent verbal and written communication skills, strong problem-solving and analytical abilities, a customer-centric approach, ability to work independently and as part of a team, and strong organizational skills with attention to detail. - US Person Required. - Preferred Skills: Experience with virtual desktop infrastructure (VDI), mobile device management (MDM) solutions, ITIL framework knowledge, and certifications such as ServiceNow fundamentals, CompTIA A+, Network+, or Microsoft Certified Professional (MCP), Citrix, and Jira. Benefits - Comprehensive benefits and wellness packages. - 401K with company match. - Competitive pay and paid time off. - Full flex work weeks where possible. - Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave. - 15 days of paid leave per calendar year for vacations, personal business, and illness. - 10 paid holidays per year, prorated based on the employee’s date of hire. - Paid Family Leave program provides up to 160 hours of paid leave in a rolling 12 month period for eligible employees. - Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

* Fraud and phishing warning * Please apply directly via our volunteering portal/ATS at https://wevote.applytojob.com/apply. Do not apply via any other job portals, aggregators, or sites, as your information may not be secure, or the role may no longer be accepting applications. Thank you. Be Part of Something Bigger – Join the WeVote Movement! WeVote is seeking a dynamic IT System Support Technician to join our passionate team of changemakers in a meaningful volunteer role (~5 hours per week). About WeVote WeVote is a nonpartisan nonprofit startup on a mission to strengthen American democracy through innovative technology. As a celebrated Fast Forward nonprofit technology grantee, we're building something special – a movement of 150+ dedicated volunteers creating open-source mobile solutions that reach millions of voters nationwide. Our challenge? Modern voters are busy, distracted, and pressed for time. Our solution? A streamlined voting experience that takes just 8 minutes, delivered through the downloading of our app. We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view https://WeVote.US. The Role of the IT System Support Technician Within WeVote, we support all of our initiatives with custom software as well as ~15 other software systems to support our mission. We’re looking for volunteers to help manage these systems and our volunteer users. Our user base is approximately 200 volunteers. The IT system support technicians will aid with giving our volunteers new accounts, resetting passwords, changing permissions and updating , as well as answering questions and administering our technical solutions. What You'll Accomplish - Technical support for volunteer user base, primarily using Slack and email - Oversee and manage the organization's technology systems and infrastructure, performing administrative tasks as necessary - Assist with developing and implementing IT policies and procedures to ensure business continuity and data security - Work with IT team members and technical leadership to ensure efficient and effective operation of the organization’s technical systems - Recommend tools/systems to address organization’s challenges, staying up to date on technology advancements - Monitor and maintain the organization's technology systems to ensure optimal performance Your Background - 5+ years IT technical support experience, preferably in the social impact space - Excellent communication and problem solving skills - Technical training experience, preferably with non-technical users - Google workspace experience - System implementation experience - Onboarding/offboarding employee experience Essential Requirements Availability: At least 5 hours each week during our core team hours M-F 9 a.m. - 6 p.m PST with the ability to work 1-2 hours during Pacific Time overlap. Must be available to attend the team meeting each week. Why This Role Matters This isn't just volunteer work – it's experience that makes a real difference. You'll develop advanced technical skills, work with cutting-edge civic technology, and help millions of Americans participate more effectively in democracy. Plus, you'll join a network of passionate professionals committed to positive change. How to apply: Submit your resume (at https://wevote.applytojob.com/apply/) and include a brief note/cover letter to why you are interested in WeVote and helping our mission.