* Fraud and phishing warning * Please apply directly via our volunteering portal/ATS at https://wevote.applytojob.com/apply. Do not apply via any other job portals, aggregators, or sites, as your information may not be secure, or the role may no longer be accepting applications. Thank you. Be Part of Something Bigger – Join the WeVote Movement! WeVote is seeking a dynamic IT System Support Technician to join our passionate team of changemakers in a meaningful volunteer role (~5 hours per week). About WeVote WeVote is a nonpartisan nonprofit startup on a mission to strengthen American democracy through innovative technology. As a celebrated Fast Forward nonprofit technology grantee, we're building something special – a movement of 150+ dedicated volunteers creating open-source mobile solutions that reach millions of voters nationwide. Our challenge? Modern voters are busy, distracted, and pressed for time. Our solution? A streamlined voting experience that takes just 8 minutes, delivered through the downloading of our app. We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view https://WeVote.US. The Role of the IT System Support Technician Within WeVote, we support all of our initiatives with custom software as well as ~15 other software systems to support our mission. We’re looking for volunteers to help manage these systems and our volunteer users. Our user base is approximately 200 volunteers. The IT system support technicians will aid with giving our volunteers new accounts, resetting passwords, changing permissions and updating , as well as answering questions and administering our technical solutions. What You'll Accomplish - Technical support for volunteer user base, primarily using Slack and email - Oversee and manage the organization's technology systems and infrastructure, performing administrative tasks as necessary - Assist with developing and implementing IT policies and procedures to ensure business continuity and data security - Work with IT team members and technical leadership to ensure efficient and effective operation of the organization’s technical systems - Recommend tools/systems to address organization’s challenges, staying up to date on technology advancements - Monitor and maintain the organization's technology systems to ensure optimal performance Your Background - 5+ years IT technical support experience, preferably in the social impact space - Excellent communication and problem solving skills - Technical training experience, preferably with non-technical users - Google workspace experience - System implementation experience - Onboarding/offboarding employee experience Essential Requirements Availability: At least 5 hours each week during our core team hours M-F 9 a.m. - 6 p.m PST with the ability to work 1-2 hours during Pacific Time overlap. Must be available to attend the team meeting each week. Why This Role Matters This isn't just volunteer work – it's experience that makes a real difference. You'll develop advanced technical skills, work with cutting-edge civic technology, and help millions of Americans participate more effectively in democracy. Plus, you'll join a network of passionate professionals committed to positive change. How to apply: Submit your resume (at https://wevote.applytojob.com/apply/) and include a brief note/cover letter to why you are interested in WeVote and helping our mission.

Role Description Are you enthusiastic, hard-working, and passionate about helping others? We’re seeking friendly, service-driven individuals to join our growing remote team and provide exceptional support to our valued clients. As a key point of contact for clients, you’ll provide guidance, answer questions, and ensure every interaction reflects our commitment to service excellence. You’ll work independently from home while staying connected to a supportive, collaborative team. Qualifications - Excellent communication skills, including active listening and thoughtful problem-solving - Adaptability and a strong desire to learn and grow - Ability to work independently while collaborating with a remote team - Strong work ethic and personal drive - Positive, professional, people-first mindset - No prior industry experience is required Requirements - Full training and ongoing mentorship provided Benefits - Flexible Schedule & Weekly Pay - 100% Remote Work Environment - Weekly Training & Skill Development - Comprehensive Benefits - Industry-Leading Tools & Technology

Altimeter Solutions Group IT User Support Specialist Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence. The User Support Specialist utilizes technical knowledge to implement and support IT initiatives, provide technical support, and resolves problems of a moderately complex nature. This individual will respond to Help Desk tickets and verbal requests for support and must possess a strong dedication to timely and thorough customer service while minimizing user impact. Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.) - Manage issues to resolve for all Altimeter employees: log problems and document fixes in ticketing system while communicating with employees per department guidelines. - Answers, prioritizes, and evaluates all incoming requests. Identify issues and determine problem solutions through diagnostic processes and procedures. Utilize available resources to resolve issues. - Escalate technical problems according to established procedures. - Assist users/departments in implementing requests or proposals and in assessing information system needs. - Provide knowledge and technical articles for other support levels - Maintain and install standard image for company devices - Support and maintain user account information including rights, security, and systems groups. - Create user instruction guides and best practice procedures. - Conduct compatibility tests and functionality reviews on new or current software. - Conduct technical research to assist with problem resolution. - Assist IT staff on other related issues or duties as needed. Required education and experience - Associate’s degree in information technology or a related field (or equivalent experience). - A minimum of 5-7 years of customer service experience in an Information Technology environment - Knowledge and understanding of various computer systems, hardware, software, and related computer peripherals. - Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines. Preferred education and experience - Bachelor’s degree in computer science, management information systems, or a closely related field. - Relevant internships, projects, or certifications. - Prior experience in a Help Desk or similar Technology Support environment, including experience supporting Windows clients and servers. - Experience working in a growing environment is strongly preferred. Supervisory Responsibilities: - N/A Physical & Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - The employee must occasionally lift and/or move up to 50 pounds. - While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel. - Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions and deal with abstract and concrete variables. Specific vision abilities required by this job include close, distance Starting salary range: $25.00-$30.00 based on experience Job Specifics: - Remote based- EST time zone - Full-Time (M-F, 8AM EST- 5PM EST) Travel Required: - Ability to travel to Eugene, Oregon for initial training Why Choose Alacrity: - Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program - HSA Bank with selection of High Deductible Health Plan - 401K plan options - Paid Holidays Affirmative Action/EEO Statement Altimeter Solutions Group is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Altimeter Solutions Group makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. How Long We Retain Personal Information: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.

Role Description The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and requests. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. - Respond promptly to user inquiries and support requests received via phone, email, chat, or ticketing system. - Diagnose, troubleshoot, and resolve technical issues related to hardware, software, operating systems, and basic network connectivity. - Accurately log all incidents, service requests, and resolutions in the designated help desk ticketing system. - Escalate complex or unresolved issues to higher-level support staff or specialized IT teams, ensuring timely follow-up and resolution. - Communicate clearly and professionally with users, providing status updates, instructions, and guidance as necessary. - Assist in user account management tasks including password resets, access provisioning, and permissions modifications in accordance with established procedures. - Maintain and contribute to help desk documentation, knowledge base articles, and frequently asked questions (FAQs) for recurring support topics. - Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant regulatory or compliance policies. - Participate in ongoing training and professional development to remain up-to-date on technology trends, tools, and best practices. - Identify and report recurring issues or trends to management for process improvement and enhanced end-user support. - Provide exemplary customer service to ensure user satisfaction and promote positive relationships between IT and end-users. - Other duties as assigned. Qualifications - Bachelor's degree in related field. The client will accept minimum 4 years professional experience related to the labor category in lieu of degree. - 1 year of professional experience in engineering or IT. - Secret Clearance is required. - U.S. Citizenship is required to perform the duties associated with this position due to the sensitive nature of the work. - Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. - Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. - Exceptional verbal and written communication skills. - Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. - Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. - Must be self-motivated and able to work well independently as well as on a multi-functional team. - Ability to handle sensitive and confidential information appropriately. - Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Benefits - SCA Health & Welfare fringe benefits. - EAP - 401(k) Retirement Savings Plan with matching after one year. - Paid Time Off. Working Conditions - Professional office environment with the ability to work on-site. - Must be physically and mentally able to perform duties for extended periods of time. - Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. - Must be able to establish a productive and professional workspace. - Must be able to sit for long periods of time looking at a computer screen. - May be asked to work a flexible schedule which may include holidays. - May be asked to travel for business or professional development purposes. - May be asked to work hours outside of normal business hours. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $20.00 - USD $29.00 /Hr.