Role Description The Client Services Consultant, Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM), provides functional consulting and application support services for clients in post go-live environments. This role resolves support requests, supports quarterly enhancements and release activities, configures and tests solutions, develops training materials, and guides clients through business processes and system questions within assigned scope. The Client Services Consultant delivers responsive, high-quality client service, works closely with project and support team members, and helps ensure clients realize ongoing value from Dynamics 365 F&SCM. Qualifications - Bachelor’s degree in Accounting, Business, Computer Science, or a related field, or equivalent experience. - Minimum of 3 years of experience with Microsoft Dynamics 365 Finance and Operations, or equivalent combined education and experience. - Minimum of 3 years of industry, technical, or application consulting experience. - Tribal and/or non-profit accounting a plus. - Demonstrated understanding of business processes, with strong knowledge of finance and accounting workflows preferred. - Experience supporting clients in implementation and post go-live environments. - Microsoft Office 365 experience. - Valid driver’s license and insurance. - Applicants are subject to government security investigations and tribal gaming investigations and must meet eligibility requirements related to the clearance process. Requirements - Resolve Dynamics 365 F&SCM support requests with strong quality, timely follow through, and a high level of client satisfaction. - Manage assigned support tickets by documenting notes, activities, communications, and resolution details in the internal ticketing system. - Monitor support queues and move issues through the support process efficiently, escalating when appropriate to support faster resolution. - Support functional setup and troubleshooting across configurations, data, business processes, and general how-to questions within assigned modules. - Deliver support services included in lifecycle services contracts, including help desk support, issue analysis, status reporting, and recurring advisory support. - Advise clients on environment management and licensing requirements. - Meet applicable service level expectations and communicate proactively with clients on progress, blockers, and next steps. - Assist with onboarding activities that create a smooth transition from implementation to support. - Manage enhancement request scope by understanding client needs, writing technical Functional Design Documents and/or workflow documentation, and working of estimated Level of Effort with input from developers and delivery management. - Deliver scoped enhancement work for existing clients, including requirements gathering, configuration, testing, training, and validation of changes within assigned modules. - Contribute to release management and regression testing to maintain solution quality and continuity for clients. - Develop end user training materials and deliver training to clients based on need and contractual requirements. - Help clients understand system capabilities, process impacts, and recommended approaches for day-to-day use of Dynamics 365 F&SCM. - Partner with internal team members and clients to validate resolutions, confirm expected outcomes, and support adoption. - Deliver exceptional client service and build strong working relationships through responsiveness, professionalism, and clear communication. - Use internal knowledge, team collaboration, community resources, and external forums to support issue resolution and continuous learning. - Proactively identify opportunities to improve support procedures, tools, and repeatable service delivery practices. - Support Senior Client Services Consultants and other delivery leaders with various duties. - Maintain high utilization and contribute to strong client satisfaction outcomes. - Obtain and maintain relevant Microsoft Dynamics 365 certifications, as applicable. - Perform other duties as assigned. Company Description

Specialty Networks Solutions creates clinical & economic value for independent specialty providers & partners in oncology, urology, gastroenterology & rheumatology. The purpose of this organization at Cardinal Health is to help independent specialty providers improve patient outcomes by getting each patient to the right care at the right time. Specialty Networks Solutions works with over 11,500 providers across 1,500+ independent specialty physician practices and groups. Our team, Medically Integrated Dispensing Solutions (MIDS), provides implementation and operational support to specialty physician practices interested in operating medically integrated dispensaries (in-office dispensary, or referred to as an IOD). The MIDS Account Management team provides consultative support to specialty physician office practices that are members of Specialty Networks Solutions. The main responsibilities of the Pharmacy Dispensing Support Representative (Account Management) are to ensure a timely, efficient launch of new IODs/pharmacies and provide daily ongoing support. Location: This position is remote and can be based anywhere within the United States. Ideal candidates will be based in and able to work within PST time zone business hours. Responsibilities - Daily Functions - Schedule initial call with practice to review initial IOD (in-office dispensary) documentation - Initiate & complete credentialing process for in-office dispensaries/pharmacies - Install software and network printers for practices - Ensures all required paperwork has been completed including but not limited to declarations, e-prescribing, and cardfinder forms - Training calls with practices after practices have identified patients - Track practice throughout entire implementation process, keeping them motivated and engaged - Weekly & Monthly Functions - Follow up with training on pending IODs - Verify MSM is communicating with site servers - Follow up with newly launched and low performing IODs to ensure enhanced performance - Setup custom reports per customer request - Monitor PSAO communications for credentialing and follow up with members on outstanding documentation - Ongoing support and training for members - As Needed Functions - Assist with follow up on insurance applications - Review EOBs - Follow up with pending IODs for their initial documentation to complete NCPDP and payer apps Qualifications - Ideally targeting individuals with a background in pharmacy (retail pharmacy or Pharmacy Tech experience a strong preference) - Experience working within a Physician Office Dispensary or Medically Integrated Dispensary (ideally within Rheum, Oncology, GI, Urology), a plus but not required - Competent in Microsoft Office applications and video conferencing - Excellent organizational skills and attention to detail - Flexible and self-disciplined scheduling - Strong interpersonal skills related to teamwork, collaboration, and customer service - Ability to travel up to 15% Anticipated Pay Range: $68,500 - $82,000 Bonus Eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 04/06/26 * if interested in opportunity, please submit application as soon as possible. ** The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Workforce Classification: Telecommuter Join Our Team: Do Meaningful Work and Improve People’s Lives Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/. Be the engine that keeps growth moving. As an Account Coordinator, you’ll play a pivotal role in helping Premera win and retain business by keeping renewals and new sales implementations on track—aligning people, processes, and deadlines so producers and employer groups have what they need, when they need it. Your attention to detail and ability to coordinate across teams will directly improve the customer experience, strengthen key relationships, and help ensure a seamless path from quote to implementation. This position contributes to Premera’s success by coordinating and participating in the necessary activities to sell new business and/or retain existing business across multiple regions. The Account Coordinator is tasked with ensuring that the documents, processes, procedures, systems and timelines are aligned to renew existing business or sell and implement new business. Working closely with internal and external stakeholders and the New Sales and Account Management team, the Account Coordinator is accountable for business and system processes to support assigned producers and accounts. This role is generally assigned to small groups of less than 50, or to less complex accounts. What you will do: - Document, communicate and monitor internal and external timelines required to guarantee renewal or new sale implementation success for the defined market segment. - Ensure that producer and/or employer group data submissions are accurate, complete and meet assigned deadlines. - Responsible for understanding product or service and entering complete and accurate data into appropriate business application or system. - Maintain appropriate sales systems including account info, quoting business, generating proposals, renewal exhibits and accurate reporting. - Attend or conduct employee meetings and/or benefit fairs. - Perform troubleshooting and provide guidance to producer groups on external sales systems. - Work collaboratively within the Sales Support team to provide back-up support as dictated by business needs. - Participate in system User Acceptance Testing for system enhancements. - Participate in activities and workgroups to improve processes and procedures to improve the customers experience. - Facilitate issue resolution by working cross functionally to ensure that customer needs have been met. - Other duties as assigned. What you will bring: - Associates degree or two (2) years of work experience (Required). - Two (2) years of sales and/or customer service experience (Required). - Bachelor’s degree. - Knowledge of Premera products, operations, policies and underwriting guidelines. - Experience with Seibel or other CRM applications helpful but not required. What you will gain: Cross-functional coordination & stakeholder management Get better at aligning priorities across sales, account management, operations, and external partners—especially when different groups have competing timelines. Process improvement / operational thinking Learn how to spot friction in workflows, suggest fixes, and help teams adopt smoother processes that improve consistency and customer experience. Business data quality & analytical judgment Strengthen your ability to interpret what “good data” looks like, catch issues early, and understand downstream impacts (e.g., quoting, renewals, reporting). Professional communication & influence without authority Improve how you write, follow up, and escalate diplomatically—moving work forward even when you don’t “own” the other person’s priorities. Systems fluency (CRM and sales-support tools) & tech adaptability Build confidence navigating sales systems/CRMs, learning new tool features quickly, and translating system limitations into practical workarounds. Premera total rewards Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including: - Medical, vision, and dental coverage with low employee premiums. - Voluntary benefit offerings, including pet insurance for paw parents. - Life and disability insurance. - Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service. - Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few. - Generous paid time off to reenergize. - Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees. - Employee recognition program to celebrate anniversaries, team accomplishments, and more. For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement. - Commuter perks make your trip to work less impactful on the environment and your wallet. - Free convenient on-site parking. - Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable. - Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more. - Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling. - Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus. Equal employment opportunity/affirmative action: Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law. If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785. Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin. The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience. The salary range for this role is posted below; we generally target up to and around the midpoint of the range. National Salary Range: $48,400.00 - $72,600.00 National Plus Salary Range: $55,200.00 - $82,800.00 *National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska. We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.

Job Description Job Summary
 The Client Services team serves as the primary point of contact for our clients. They handle order onboarding, tracking, directing orders to service of process, subpoena and authorization preparation, data entry, Notice to Consumer management, service date accuracy, and more. Essential Functions - Customer Service: Onboarding orders, providing tracking numbers, and addressing client inquiries. Subpoena/Authorization Preparation: Ensuring accurate and thorough preparation. - Data Entry: Proficiency in DAS and Excel for order management. Timely Responses: Answering questions regarding timelines, service of process, and pricing quotes. - Specialized Knowledge: Understanding Notice to Consumer codes. Familiarity with processes in each department, including accessing relevant websites (e.g., Secretary of State, Cal bar, Court branches). - Knowledge of when subpoenas need to be domesticated to different jurisdictions. - Work from Home: The option to work remotely, if desired. Extended Hours: While not mandatory, the ability to work extended hours is beneficial. Focus: The ability to maintain concentration for extended periods. Competencies - Excellent Customer Service: Providing exceptional client interactions. - Attention to Detail: Ensuring precision in all tasks. - Thoroughness: Managing multi-step processes with care and diligence. Multitasking Ability: Juggling various responsibilities effectively. Responsiveness and Timeliness: Responding to client emails within one hour. The compensation for this role is $22.66/hour. In addition to base pay, this role will be eligible for a commission incentive program. What We Offer • People-Focused Culture • Competitive Pay & Quarterly Incentives • Comprehensive Benefits, 401k & Wellbeing Programs (link for details) • Paid Time Off & Holidays • Professional Development & Career Growth Opportunities Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected. All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.