Job Description Job Summary
 The Client Services team serves as the primary point of contact for our clients. They handle order onboarding, tracking, directing orders to service of process, subpoena and authorization preparation, data entry, Notice to Consumer management, service date accuracy, and more. Essential Functions - Customer Service: Onboarding orders, providing tracking numbers, and addressing client inquiries. Subpoena/Authorization Preparation: Ensuring accurate and thorough preparation. - Data Entry: Proficiency in DAS and Excel for order management. Timely Responses: Answering questions regarding timelines, service of process, and pricing quotes. - Specialized Knowledge: Understanding Notice to Consumer codes. Familiarity with processes in each department, including accessing relevant websites (e.g., Secretary of State, Cal bar, Court branches). - Knowledge of when subpoenas need to be domesticated to different jurisdictions. - Work from Home: The option to work remotely, if desired. Extended Hours: While not mandatory, the ability to work extended hours is beneficial. Focus: The ability to maintain concentration for extended periods. Competencies - Excellent Customer Service: Providing exceptional client interactions. - Attention to Detail: Ensuring precision in all tasks. - Thoroughness: Managing multi-step processes with care and diligence. Multitasking Ability: Juggling various responsibilities effectively. Responsiveness and Timeliness: Responding to client emails within one hour. The compensation for this role is $22.66/hour. In addition to base pay, this role will be eligible for a commission incentive program. What We Offer • People-Focused Culture • Competitive Pay & Quarterly Incentives • Comprehensive Benefits, 401k & Wellbeing Programs (link for details) • Paid Time Off & Holidays • Professional Development & Career Growth Opportunities Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected. All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.

The primary responsibility of the Charge Processor is to actively and efficiently process all charges of assigned clients.

Company Overview Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra Health is looking for a Provider Relations Coordinator to join our growing team. Job Summary: The role of Provider Relations Coordinator holds a crucial position within the organization, employing specialized expertise in servicing provider questions and needs to ensure providers can operate effectively in the processes and systems we manage. Functioning as a vital liaison, this role actively contributes to recruitment endeavors and guarantees smooth communication between our team and providers. Attention to detail and adept multitasking skills stand as indispensable pillars, reinforcing our unwavering commitment to excellence in healthcare services. Responsibilities: - Initiate effective outreach to client identified providers using various communication channels, including phone and email. - Systematically track and document provider responses, assessing geographical coverage by percentage. - Demonstrate expertise in articulating the Acentra Health onboarding and screening process, providing comprehensive information, and addressing queries from potential providers regarding required documents. - Collaborate seamlessly with the enrollment team to ensure accurate and timely completion of all enrollment and screening documents. - Drive onboarding and retention efforts for practitioners and provider organizations. - Thoroughly review and prepare contracts for both practitioners and provider organizations, encompassing in-network and out-of-network agreements, including single-case agreements. - Efficiently handle data entry tasks related to network information and contribute administrative support to the enrollment team. - Serve as a liaison for resolving practitioner/provider issues during the enrollment process. - Generate client reports pertaining to the network and ensure their accuracy and relevance. - Efficiently handle incoming calls from clients and network providers, addressing inquiries related to client benefits, procedures, paperwork, payments, and other questions to resolve provider inquiries. - Review provider appeals and apply knowledge of correct coding principals to resolve pricing and payment concerns. - Respond to provider grievances and appeals related to claims payments and document outcomes and justification for appeal decisions. - Maintain provider policy documentation and communicate changes to providers. - Host training and webinars for providers to help them keep current on policies and changes and enable the providers to become self-sufficient using our systems and tools. - Provide guidance to the technical teams to assist with correct configuration of new Medicare billing codes and methods. - Proactively manage the customer service escalation phone queue, responding to inquiries and following up on provider inquiries left in the voicemail box according to established workflows. - Maintain precise client records in the database by diligently entering all calls, case updates, requests, and referrals accepted by clients, following Acentra Health policies. - Other duties as assigned to help internal and external customers achieve client program goals. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications Required Qualifications - High school diploma or equivalent (bachelor’s degree preferred) - 2+ years of provider-facing experience in healthcare (e.g., health plan/provider relations, medical billing, claims adjudication, or revenue cycle). Experience must include resolving provider inquiries about claims, pricing, and payments - Working knowledge of medical coding and claims fundamentals (e.g., CPT/HCPCS for procedures, ICD 10 for diagnoses; familiarity with EOBs/835/837 transaction concepts) - Basic familiarity with Medicare/Medicaid payment rules relevant to provider claims - Proficiency with Microsoft Office (Outlook, Excel, Word) and accurate data entry Preferred Qualifications - Knowledge of Medicare Claims payment rules - Clinical Coding Certification - Clear ability to articulate the Acentra Health enrollment process and associated documents to potential providers - Exceptional organizational, verbal, and written communication skills - Strong negotiation and customer service abilities - Capable of handling confidential business information and protected health information (PHI) with discretion - Effective multitasking with the ability to manage several tasks simultaneously and meet deadlines - Keen attention to detail and organizational proficiency - Proficient in reading and interpreting benefits and account information related to customized products - Ability to problem-solve, exercise judgment, and make independent decisions Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at https://careers.acentra.com/jobs EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Compensation The pay range for this position is listed below. “Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” Pay Range USD $23.42 - USD $29.28 /Hr.

• Serve as the primary point of contact for all clients—calls, emails, reporting reviews, fire-fighting, and strategic conversations • Own the client churn rate as your #1 KPI; proactively identify at-risk accounts and intervene before problems escalate • Run quarterly business reviews and regular check-ins that reinforce the value Focus Digital delivers • Handle difficult conversations and client objections with confidence, empathy, and deep subject matter expertise • Identify and execute upsell and cross-sell opportunities to grow account revenue organically • Make strategic calls on SEO and PPC accounts independently—when to shift content strategy, when to restructure a Google Ads account, when to pivot targeting, etc • Translate performance data into clear strategic narratives that clients understand and trust • Stay ahead of algorithm updates, platform changes, and industry shifts; proactively adjust client strategies accordingly • Conduct account audits and develop strategic roadmaps that align with each client’s business goals • Direct and prioritize the work of a 12+ person delivery team across SEO and PPC • Ensure work quality, deadlines, and strategic alignment across all active accounts • Build and refine processes for client onboarding, reporting cadences, escalation paths, and internal communication • Serve as the bridge between client expectations and team execution—translating client goals into actionable sprint priorities • Mentor team members on client communication, strategic thinking, and account management best practices