• Build, test, and optimize automation workflows using Make.com, Zapier, and related tools • Integrate multiple apps, APIs, and data sources to streamline processes • Troubleshoot automation issues and ensure smooth execution • Collaborate with internal teams to scope, prioritize, and deliver automation projects • Document processes and create clear SOPs for recurring workflows • Continuously research and experiment with new AI tools and automation methods

• Lead and mentor a remote-first team of Machine Learning Engineers • Architect, develop, and deploy scalable machine learning solutions in production • Define our AI strategy across use cases like LLMs, search, recommendations, and CV • Ensure high-quality delivery and best practices across ML lifecycle (data → model → monitoring) • Collaborate with product, engineering, and sales teams to align AI with company goals • Stay up to date with the latest research and bring innovative approaches to our stack • Balance technical hands-on work with leadership, mentorship, and strategic planning

• Help develop and refine QA frameworks, testing protocols, evaluation rubrics and monitoring systems for AI tools. • Audit AI outputs for clinical safety, accuracy, bias, and alignment with therapeutic and regulatory standards. • Review and assess AI-related escalations from BetterHelp therapists, clients, and/or customer-facing teams. • Generate clear, actionable AI Clinical QA reports; communicate findings with cross-functional partners; and translate findings into actionable improvements. • Collaborate with AI/ML, Product, Data Science, Engineering, Legal and Compliance teams to evaluate, test, and validate AI features and capabilities. • Participate in risk-assessment processes for new and evolving AI tools and ensure adherence to evolving ethical and regulatory expectations. • Provide clinical input to guide improvements to model behavior, prompting strategies, feature design, and user workflows. • Contribute to research studies or evaluations related to AI efficacy and safety. • Support Clinical Department initiatives, including office hours, newsletters, and other team programs as needed. • Represent BetterHelp externally in public events, webinars, presentations and/or conferences.

• Lead Change Strategy & Execution • Conduct change impact assessments and stakeholder interviews to inform tailored change strategies and execution plans aligned to business goals. • Develop and execute stakeholder engagement plans that foster alignment, address concerns, and build advocacy across all levels of the organization. • Create compelling communication strategies and content including executive messaging, user guides, job aids, videos, and other enablement tools to support awareness and adoption. • Design and facilitate instructor-led training sessions and develop scalable learning resources to equip users with the knowledge and confidence to adopt new tools and processes. • Define, collect, and analyze adoption metrics to assess progress, identify gaps, and inform continuous improvement. • Support and coach project sponsors and leaders in their role as change champions, ensuring visible and active sponsorship throughout the initiative. • Build and manage change networks to extend reach, reinforce messaging, and sustain momentum across the organization. • Identify sources of resistance and develop targeted mitigation strategies to reduce friction and accelerate adoption. • Partner closely with client teams, internal consultants, and cross-functional stakeholders to ensure seamless execution and alignment. • Contribute to pre-sales efforts by participating in scoping conversations, estimating project effort, and drafting statements of work.