• Lead the design and development of end-to-end service solutions, including Break/Fix, Managed Services, and multivendor support. • Assess technical feasibility, cost elements, and profitability of proposed solutions to ensure alignment with NCR’s business objectives. • Own the internal approval process for service proposals prior to customer submission. • Drive the creation and negotiation of customer contracts through to signature. • Collaborate with global teams and partners to build scalable, multi-region service models. • Deliver compelling presentations and documentation that clearly articulate the business value of proposed services. • Support the development of reusable assets including design templates, proposal documents, and pre-sales materials. • Challenge commercial models to enhance competitiveness and customer value. • Ensure timely delivery of comprehensive service design documentation.

• Design and implement our Zero Trust architectures • Gather requirements and understand specifications while evaluating existing systems • Influence and mentor activities within the team and across the organization

• Create comprehensive architectural blueprints for complex customer environments • Act as a trusted advisor to customer leadership • Proactively handle project risks and support escalations • Lead the technical portions of scoping activities and discovery sessions for complex projects • Differentiate Red Hat’s value proposition against industry competitors • Provide the architectural vision that shapes the long-term direction of projects • Confidently articulate technical architecture and project progress • Actively create leadership opportunities for other associates • Maintain a strong network across Red Hat departments • Act as a key contributor to regional "giveback" initiatives • Dedicate time to mentoring associates up to the Senior Architect level • Maintain expert-level knowledge of at least one Red Hat product

• Network architect with vision: You plan and develop stable, scalable, and future‑proof network architectures — proactively, methodically, and with technical finesse. • Project lead with pragmatism: Whether LAN, WAN, or WLAN, you take the lead on exciting infrastructure projects and ensure everything runs smoothly, even when things are rough at the start. • Keeping technology up to date: You introduce modern technologies and evolve our network solutions — for example in the areas of VPN, cloud, or automation. • Expert‑level troubleshooter: You analyze complex fault patterns, identify root causes, and develop smart strategies for lasting improvements — not quick fixes but real solutions. • Documentation expert with a big‑picture view: You not only keep the network running but also maintain up‑to‑date documentation — from the operations manual to clear network diagrams. • Team player with oversight: You know that good networks need more than cables and switches — you bring people together, support partner selection, and keep the big picture in mind. • 3rd‑level support: This is where you come in — calm, competent, and solution‑oriented.