About Specialty Program Group: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies). About CM&F: CM&F Group (cmfgroup.com) is looking for a customer-oriented Account Manager. The Account Manager will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Account Managers are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Account Managers can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Account Managers can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Please complete the initial assessment here: https://go.apply.ci/s/c358GbXEX6. Key Responsibilities: - Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers Qualifications: - Active Property and Casualty License preferred - Proven customer support experience or experience as a client service representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - High school degree, but Bachelors Preferred Compensation: Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $50,000-$60,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions. #SPG Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

About Specialty Program Group: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under distinct brands (portfolio companies). About CM&F: CM&F Group (cmfgroup.com) is looking for a customer-oriented Bilingual Account Manager. The Account Manager will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Account Managers are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Account Managers can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Account Managers can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Please complete the initial assessment here: https://go.apply.ci/s/c358GbXEX6. Key Responsibilities: - Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers Qualifications: - Active Property and Casualty License preferred - Bilingual (English/Spanish) - Proven customer support experience or experience as a client service representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - High school degree, but Bachelors Preferred Compensation: Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $50,000-$60,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions. #SPG Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Who We Are DisclosedRx specializes in providing comprehensive services for self-funded employer prescription benefit plans. With an entrepreneurial spirit and a commitment to ethics and honesty, we aim to make a positive impact in the industry while achieving ambitious growth targets. DisclosedRx, is seeking a detail-oriented Client Services Account Manager to join our team. In this role, you will collaborate closely with clients and internal teams to support business strategies and ensure client satisfaction. MUST BE LOCATED IN ONE OF THE FOLLOWING STATES: OH, IL, IN, WI, or MN Your Responsibilities As a Client Services Account Manager, you will support customers and collaborate with Strategic Account Executives to address client needs and advance strategic goals. Responsibilities include: - Developing strong, effective relationships with clients. - Support new client implementations, including incoming member disruption claims review, pre and post go live testing and claims monitoring - Researching and resolving member issues presented by clients. - Managing retention and satisfaction for designated customers. - Coordinating client communications and tracking client-specific results. - Participating in account reviews with Strategic Account Executives. - Proposing business enhancements to reduce errors and drive growth. - Training and mentoring other Account Managers. Who We Are Looking For To succeed in this role, you must demonstrate strong communication, collaboration, and problem-solving skills. The ideal candidate will be self-motivated with a drive to increase their PBM knowledge and promote the value of DisclosedRx products. Basic Qualifications: - Bachelor's degree or equivalent experience. - 3+ years in progressive account or customer management roles. - 1+ years of project leadership experience. - Experience partnering with Account Executives to manage client relationships. - Pharmacy, PBM, or TPA experience, and/or pharmacy tech experience. - Experience using CRM tools. - Strong skills in Microsoft Office Suite, including Excel and PowerPoint. - Member service, customer service, claims processing experience What We Offer At DisclosedRx, we offer competitive compensation and a fully remote work arrangement. This role provides a steppingstone toward a rewarding career, with opportunities for professional growth through training, mentoring, and diverse experiences. If you are looking for an opportunity to thrive, grow, and make a meaningful impact, we invite you to apply and join our dynamic team at DisclosedRx.

Overview: As part of the Loan Market Solutions Division, the CLO & Loan Administration team provides trustee & custodian services to sophisticated loan asset managers. Wilmington is responsible for tracking and maintaining all daily activity including the collection of payments and investor waterfall distributions. Additionally, the team monitors and reports on various portfolio compliance requirements related to the underlying portfolio asset attributes. Join our dynamic experienced team focused on enhancing overall client experience through technology and continuous process improvement. Candidates who are interested in a fast-paced environment with career advancement opportunities should apply. Primary Responsibilities: Continuous reassessment and evaluation of processes is engrained in the team’s DNA. We take a collaborative approach to identifying, assessing, developing, and implementing solutions across the platform. Additionally, we anticipate special projects and initiatives to be a regular occurrence for team members to participate in. You’ll gain experience by: - Responsible for acting as single point of contact for key client relationships - Collaborate with operations and analytics teams to meet client objectives and deliverables - Collaborate with Business Development/Sales to secure new client mandates - Ability to interpret CLO indentures, credit agreements and various other structured finance documentation - Responsible for managing client onboarding including account opening process, KYC procedures and documentation review - Ability to calculate and verify compliance testing and waterfall calculations - Perform and interpret hypothetical trade testing - Perform monthly and quarterly reconciliations for required reporting including CLOs, SMAs and Borrowing Base Facilities - Liaise with auditors, underwriters, CLO managers, investors, private debt managers and various other parties involved - Exposure across entire lifecycle of servicing loan clients including account setup, KYC procedures, global asset setup & maintenance, notice processing, warehouse reporting, CLO / Compliance Reporting & waterfall payments - Understanding and adhering to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. - Promoting an environment that supports diversity and reflects the M&T Bank brand. - Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. - Completing other related duties as assigned. Education and Experience Required: - Combined minimum of 3 years higher education and/or work experience - independently and collaboratively across the organization. - Advanced Microsoft Office Skills - Strong analytical and problem-solving skills - Excellent written and verbal communication skills for both an internal and external audience - Ability to thrive in an entrepreneurial, fast-paced growth environment Education and Experience Preferred: - Bachelor’s degree focused on Finance, Business, Economics or Accounting and a minimum of 5 with direct client contact years’ relevant work experience - Exceptional organizational skills with an attention to detail - Excellent interpersonal and analytical skills with a strong balance of qualitative and quantitative skills - Demonstrated ability to work as part of a team, as well as contribute on an individual basis - Familiarity with various loan products – Bi-Lateral ABL Facilities, SMAs, Private Funds, MM & BSL CLOs, Business Development Companies - Professional work experience at CLO Trustee, Loan Agent/Bank, Middle Office Provider or CLO Manager - System / Application experience - Clearpar, Solvas/CDO Suite, SEI, Wall Street Office, LoanIQ At M&T Bank, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers. Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report to learn how it feels to be one of our 17,000+ employees. We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences. We support our employees every step of the way. - Competitive compensation - Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance - Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO - 401(k) match at 5% with options for Roth and discretionary employer contributions - A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more - Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts - Position may be based anywhere throughout the U.S. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $80,900.00 - $134,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location. Location: Clanton, Alabama, United States of America