Focus Digital

• Serve as the primary point of contact for assigned client accounts, building strong relationships and ensuring client satisfaction • Conduct regular client calls and meetings to present progress, explain strategy rationale, and gather feedback • Translate complex SEO and PPC data and strategies into clear, understandable business insights for clients • Create and present monthly and quarterly performance reports, focusing on ROI and business impact • Collaborate with internal strategists to develop comprehensive SEO and PPC strategies for client accounts • Manage client expectations by setting realistic timelines and ROI projections aligned with our agency methodology • Review campaign performance and strategies developed by our execution teams to ensure quality and alignment with client goals • Facilitate communication between technical teams and clients to ensure smooth project delivery • Provide strategic recommendations for campaign improvements and expansion opportunities • Stay current with SEO and PPC best practices to provide informed strategic guidance to clients

Focus Digital is a specialized digital marketing agency providing expert-level SEO and PPC services to small and medium-sized businesses at affordable price points. Our mission is to help small businesses thrive by delivering realistic ROI expectations and sustainable growth strategies, with qualified lead generation as our main KPI. We're seeking an experienced SEO & PPC Campaign Strategist to serve as the strategic bridge between our technical execution teams and our clients. This role focuses on account management and client communication rather than hands-on campaign execution. You'll develop and translate complex SEO and PPC strategies into clear, actionable business insights while building strong client relationships and ensuring campaign success aligns with business objectives. Key Responsibilities: - Serve as the primary point of contact for assigned client accounts, building strong relationships and ensuring client satisfaction  - Conduct regular client calls and meetings to present progress, explain strategy rationale, and gather feedback - Translate complex SEO and PPC data and strategies into clear, understandable business insights for clients  - Create and present monthly and quarterly performance reports, focusing on ROI and business impact  - Collaborate with internal strategists to develop comprehensive SEO and PPC strategies for client accounts  - Manage client expectations by setting realistic timelines and ROI projections aligned with our agency methodology  - Review campaign performance and strategies developed by our execution teams to ensure quality and alignment with client goals  - Facilitate communication between technical teams and clients to ensure smooth project delivery  - Provide strategic recommendations for campaign improvements and expansion opportunities  - Stay current with SEO and PPC best practices to provide informed strategic guidance to clients  At Focus Digital, we believe in being our clients' team, working tirelessly to provide deliverables and results that honor the trust placed in us. Our approach focuses on clear communication, realistic expectations, strategic partnership, and sustainable growth across industries.

• Serve as the primary point of contact for all clients—calls, emails, reporting reviews, fire-fighting, and strategic conversations • Own the client churn rate as your #1 KPI; proactively identify at-risk accounts and intervene before problems escalate • Run quarterly business reviews and regular check-ins that reinforce the value Focus Digital delivers • Handle difficult conversations and client objections with confidence, empathy, and deep subject matter expertise • Identify and execute upsell and cross-sell opportunities to grow account revenue organically • Make strategic calls on SEO and PPC accounts independently—when to shift content strategy, when to restructure a Google Ads account, when to pivot targeting, etc • Translate performance data into clear strategic narratives that clients understand and trust • Stay ahead of algorithm updates, platform changes, and industry shifts; proactively adjust client strategies accordingly • Conduct account audits and develop strategic roadmaps that align with each client’s business goals • Direct and prioritize the work of a 12+ person delivery team across SEO and PPC • Ensure work quality, deadlines, and strategic alignment across all active accounts • Build and refine processes for client onboarding, reporting cadences, escalation paths, and internal communication • Serve as the bridge between client expectations and team execution—translating client goals into actionable sprint priorities • Mentor team members on client communication, strategic thinking, and account management best practices

Focus Digital is an SEO and Google Ads agency serving 30+ clients. We’re looking for an A-player who will fully own the client experience—from strategic direction to day-to-day communication to team coordination. This is not a project management role with a strategic title. You will be the single point of accountability for client retention, satisfaction, and growth. The founder is stepping back from client-facing work to focus on product and operations. Your success means clients never need to escalate past you, churn drops, and the team operates with clear direction. You’ll have full strategic autonomy over accounts with the expectation that you keep leadership informed on key decisions and account health. What You Own Client Relationship & Retention - Serve as the primary point of contact for all clients—calls, emails, reporting reviews, fire-fighting, and strategic conversations - Own the client churn rate as your #1 KPI; proactively identify at-risk accounts and intervene before problems escalate - Run quarterly business reviews and regular check-ins that reinforce the value Focus Digital delivers - Handle difficult conversations and client objections with confidence, empathy, and deep subject matter expertise - Identify and execute upsell and cross-sell opportunities to grow account revenue organically Strategic Direction - Make strategic calls on SEO and PPC accounts independently—when to shift content strategy, when to restructure a Google Ads account, when to pivot targeting, etc - Translate performance data into clear strategic narratives that clients understand and trust - Stay ahead of algorithm updates, platform changes, and industry shifts; proactively adjust client strategies accordingly - Conduct account audits and develop strategic roadmaps that align with each client’s business goals Team Leadership & Delivery Management - Direct and prioritize the work of a 12+ person delivery team across SEO and PPC - Ensure work quality, deadlines, and strategic alignment across all active accounts - Build and refine processes for client onboarding, reporting cadences, escalation paths, and internal communication - Serve as the bridge between client expectations and team execution—translating client goals into actionable sprint priorities - Mentor team members on client communication, strategic thinking, and account management best practices How You’re Measured - Client Churn - Founder Escalations - Net Revenue Retention - Client NPS / Satisfaction - Team Delivery Quality

• Serve as the primary content contact for assigned client accounts, building strong relationships and ensuring satisfaction • Conduct regular client calls (3-5+ per week) to present content, review feedback, and discuss strategy • Translate SEO content strategies into clear, understandable business value for clients • Manage client expectations by setting realistic timelines and content performance projections aligned with our agency methodology • Facilitate communication between our writing team and clients to ensure smooth content delivery • Write SEO-optimized content (blogs, web pages, service pages) for assigned clients across various industries • Research topics, interview subject matter experts when needed, and adapt to different brand voices • Meet deadlines while managing multiple client accounts simultaneously • Edit and quality-check content from our writing team before client delivery • Provide direct, actionable feedback to writers to maintain our quality standards • Review content to ensure alignment with SEO strategy, brand voice, and client objectives • Stay current with SEO content best practices to provide informed editorial guidance • Collaborate with internal strategists and project managers on content planning and account strategy • Provide recommendations for content improvements and expansion opportunities • Report to the managing editor on account health, content performance, and team development needs

• Serve as the primary point of contact for assigned client accounts, building strong relationships and ensuring client satisfaction • Conduct regular client calls and meetings to present progress, explain strategy rationale, and gather feedback • Translate complex SEO and PPC data and strategies into clear, understandable business insights for clients • Create and present monthly and quarterly performance reports, focusing on ROI and business impact • Collaborate with internal strategists to develop comprehensive SEO and PPC strategies for client accounts • Manage client expectations by setting realistic timelines and ROI projections aligned with our agency methodology • Review campaign performance and strategies developed by our execution teams to ensure quality and alignment with client goals • Facilitate communication between technical teams and clients to ensure smooth project delivery • Provide strategic recommendations for campaign improvements and expansion opportunities • Stay current with SEO and PPC best practices to provide informed strategic guidance to clients

Focus Digital is a specialized digital marketing agency providing expert-level SEO and PPC services to small and medium-sized businesses at affordable price points. Our mission is to help small businesses thrive by delivering realistic ROI expectations and sustainable growth strategies, with qualified lead generation as our main KPI. We're seeking an experienced Senior Editor to own content production and client relationships for our SEO clients. This role combines hands-on writing and editing with direct client management. You'll translate content strategy into deliverables while building strong client relationships and ensuring content quality aligns with business objectives. About the Role: Client Management & Communication: - Serve as the primary content contact for assigned client accounts, building strong relationships and ensuring satisfaction - Conduct regular client calls (3-5+ per week) to present content, review feedback, and discuss strategy - Translate SEO content strategies into clear, understandable business value for clients - Manage client expectations by setting realistic timelines and content performance projections aligned with our agency methodology - Facilitate communication between our writing team and clients to ensure smooth content delivery Content Production: - Write SEO-optimized content (blogs, web pages, service pages) for assigned clients across various industries - Research topics, interview subject matter experts when needed, and adapt to different brand voices - Meet deadlines while managing multiple client accounts simultaneously Editing & Quality Control: - Edit and quality-check content from our writing team before client delivery - Provide direct, actionable feedback to writers to maintain our quality standards - Review content to ensure alignment with SEO strategy, brand voice, and client objectives - Stay current with SEO content best practices to provide informed editorial guidance Strategic Collaboration: - Collaborate with internal strategists and project managers on content planning and account strategy - Provide recommendations for content improvements and expansion opportunities - Report to the managing editor on account health, content performance, and team development needs At Focus Digital, we believe in being our clients' team, working tirelessly to provide deliverables and results that honor the trust placed in us. Our approach focuses on clear communication, realistic expectations, strategic partnership, and sustainable growth across industries.