Job description: Remote Support Professional- Part Time (Remote Patient Monitoring) Location: Cincinnati, Ohio (Must live in Cincinnati) Hours & Shifts: Relief, PRN (see shift availability below) Starting Pay: $17.25/hour with an additional $1.00 shift differential on weekends and overnight. MUST LIVE IN HAMILTON COUNTY< OH> About Us LADD is an organization guided by the belief that every person has ability and value, and we empower adults with developmental disabilities to live, work and connect. Our organization leads the transformation of disability housing and services across the nation—furthering independence and creating sustainable and meaningful service models for adults with developmental disabilities. LADD is a recognized and respected voice for community inclusion and innovation in our field. About the Role The Remote Support Professional (RSP) provides remote support services to individuals with developmental disabilities. The RSP encourages healthy and productive personal growth, community inclusion, creativity and Independence. Essential Functions of the Role - Promotes appropriate level of independent living - Remotely monitors and provides support - Encourages individual’s engagement in social and community activities as well as appropriate physical/wellness activities - Effectively communicates with the person receiving services - Ability to stay calm and proactively manage crisis and behaviors - Dispatches in-person supports as needed - Identify obstacles and help the person served problem solve around them - Provides technical assistance to individuals served and family members regarding remote support systems - Troubleshoot technology issues with remote support systems - Ensures service delivery quality and compliance - ​Monitors for safety issues and addresses them timely and appropriately - Ensures accurate and timely documentation of service delivery - Communicates timely with manager regarding pertinent issues and works collaboratively with peers and other departments - Models The LADD Way (TLW) ensures their performance is aligned with TLW and the policies and practices set for the department - Represent LADD in a positive manner as appropriate - Keeps up-to-date on all relevant training and certifications Candidate Qualifications - Demonstrated ability to navigate various technology software and platforms - A high school diploma or equivalent is required - Ability to pass a background check (includes physical and a drug screen, and criminal check) - Ability to work a flexible schedule (including evenings, weekends, and holidays) For information on LADD, including more information on the services we provide and our company culture, visit our website at www.laddinc.org.   LADD is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type: Part-time Benefits: - Paid time off - Referral program Schedule: - On call - Weekends as needed Education: - High school or equivalent (Required) Experience: - Caregiving: 1 year (Required) Shift availability: - PM Shifts: 11 hrs weekly Tuesday and Wednesday, 7p-11p, Saturday 7p-10p - Work Location: Remote**Must have a private dedicated stationary workspace with no other responsibilities.

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Summary We are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician related information. Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues. First line of contact for CPAP resupply customers. Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings - Mon - Fri 8:30am - 5pm - Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) - Acts as patient advocate to resolve questions or concerns - Collects patient, source information and inputs data into e-Intake - Completes thorough verification for products and services - Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines - Develops and maintains working knowledge of current products and services offered by the company - Identifies and resolves problems in a timely manner - Makes outbound calls as needed to collect patient data - Manages all aspects of initial intake via high volume inbound phone calls - Processes related patient paperwork if assigned - Processes tickets to ensure timely fulfillment of product orders - Prompt and regular attendance is required - Provides basic technical customer service assistance for CPAP equipment - Provides education to patients and location employees on CPAP supplies - Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input - Performs other duties as assigned Qualifications Employment is contingent on - Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver’s license in state of residence with a clean driving record (when applicable for the position) - Basic Computer, Basic Internet skills and a Typing test Required Education and/or Experience - High school diploma or GED equivalent, required Preferred Education and/or Experience - Experience with medical equipment, preferred - Experience with medical billing practices and of billing reimbursement, preferred - Experience in medical field and administrative record management, preferred - One year of related work experience, preferred - Medical terminology, preferred Skills and Competencies - Accurately perform simple mathematical calculations - Effectively communicate in English; both oral and written - Interpret a variety of communications (verbal, non-verbal, written, listening and visual) - Maintain confidentiality, discretion and caution when handling sensitive information - Multi-task along with attention to detail - Self-motivation, organized, time-management and deductive problem solving skills - Work independently and as part of a team Machines, Equipment and Technical Abilities - Email transmission and communication - Internet navigation and research - Microsoft applications; Outlook, Word and Excel - Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands - Lift and carry office equipment at times - Requires sitting, walking, standing, talking and listening - Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

• You will join the CSM Academy and receive continuous training on the product and the team's processes. • You will learn everything you need to know about our company, our vision, and our different departments. • You will learn to identify all stakeholders and collaborate effectively within your team and with other departments. • You will begin responding to customer requests related to our financial services: you will receive requests, qualify them, and provide prompt, impactful answers. • You will gain autonomy and take full ownership of your client portfolio. • You will start handling increasingly complex customer requests. • You will contribute to creating and updating customer-facing help materials to increase client self‑service. • You will share your accounting knowledge and field experience with your colleagues. • You will represent the customer’s voice and usage, and provide constructive feedback to product teams. • You will become a product expert and help your team work more efficiently by identifying areas for improvement. • You will take ownership of and lead projects that matter to you and help you grow.

• Support customers across email, chat, and other support channels in a clear, timely, and professional way • Troubleshoot product issues, investigate customer problems, and work toward resolution with a strong sense of ownership • Support a broad mix of users, including auditors, clients, and providers, across both standard and more complex Enterprise level account types • Communicate confidently with customer stakeholders and manage expectations effectively throughout the support process • Partner closely with Product and Development teams to escalate issues, share context, and help drive resolutions • Spot recurring issues and themes, and contribute feedback that helps improve the product and overall customer experience • Document issues clearly and contribute to internal processes and help content where needed • Help create a support experience that is efficient, thoughtful, and trusted by customers