Hanna Interpreting Services is seeking a results driven Account Manager who functions as a high impact revenue generator. This is not a passive relationship management role; it is a position for a strategic closer who builds trust through measurable results. You will aggressively grow and protect a portfolio of high-value partnerships by converting untapped opportunities into Annual Recurring Revenue (ARR) and securing critical contract renewals. Your success is defined by your ability to maximize lifetime value, relentlessly pursue portfolio expansion, and establish Hanna as the primary language solution provider for every client in your territory. Responsibilities: - Aggressive Revenue Growth & Upselling: Exceed quarterly and annual sales targets by hunting for "white space" opportunities. You are expected to aggressively cross-sell Hanna’s full suite of solutions to maximize total wallet share. - Data-Driven Account Strategy: Conduct high-stakes Quarterly Business Reviews (QBRs) that prove ROI and build business cases for expanded adoption. Proactively identify at-risk accounts and execute recovery plans to eliminate churn before it starts. - Full-Cycle Retention & Negotiation: Own the full contract renewal lifecycle. Lead high-stakes pricing discussions and negotiate multi-year agreements that protect and enhance profit margins. - Executive Presence & Access: Navigate complex organizational structures to build rapport with C-suite executives, earning a consultative "seat at the table" through high-level business acumen. - Operational Discipline: Maintain a meticulous sales pipeline within HubSpot. We expect a militant approach to data; accurate forecasting and detailed activity logs are fundamental to how you run your business. - Market Intelligence & Defense: Monitor competitor positioning and industry trends to defend Hanna’s market share. Act as a consultative expert, leveraging market insights to provide solutions that competitors cannot match.

• You manage our client projects end-to-end and coordinate all aspects using tools like Asana. • You take ownership of client relationships and drive the strategic development of projects. • You support clients from the initial kick-off through to reporting and act as their primary point of contact for the project. • You develop effective lead generation strategies and drive their implementation together with your team. • You present your strategies persuasively and win clients over to your ideas and concepts. • You keep KPIs, timelines and results in view at all times, ensuring projects advance in a measurable way. • You bring internal teams and freelancers together and ensure everyone collaborates efficiently and on equal footing. • You will develop into an expert in B2B marketing, working with your team to create increasingly effective strategies for our clients.

Role Description The National Account Manager is the primary point of contact for National and Major Accounts consisting of clients with multiple locations across several provinces. This role works closely with both corporate stakeholders (operations, procurement, sustainability) and site-level leadership (Environmental Services Managers and Executive Directors) to ensure both strategic oversight and day-to-day service delivery are effectively managed. Fluency in spoken and written Canadian French is required for this role. What You Will Be Doing - Client Relationship Management: - Develop and maintain strong, long-term relationships with key clients. - Act as the primary contact for national accounts, ensuring high client satisfaction and addressing issues or concerns as they arise. - Sales and Revenue Growth: - Identify opportunities to expand services with existing clients, including temporary bins and special services where Waste Solutions has capabilities. - Ensure sister accounts and newly acquired client locations are successfully transitioned to Waste Solutions. - Develop and implement sales strategies to achieve revenue targets. - Conduct regular business reviews with clients to understand their needs and align them with company offerings. - Strategic Planning: - Collaborate with internal teams to develop tailored solutions for client needs. - Work closely with internal finance teams on budgets and reporting. - Coordinate with the sustainability team on ESG reporting requirements. - Partner with the operations team to identify procurement and logistics opportunities. - Analyze market trends and competitor activity to support strategic account growth. - Contract Negotiation and Management: - Negotiate contracts and agreements with national accounts to secure long-term partnerships. - Ensure all contracts are executed in compliance with company policies and legal requirements. - Day-to-Day Account Management: - Address and resolve service issues or conflicts with national accounts. - Coordinate with customer service and operations teams to ensure prompt and effective resolution of client concerns. - Travel as required to meet with clients and strengthen relationships within Ottawa and Quebec Regions. Qualifications - Industry experience in waste management is an asset. - Experience managing national accounts or large multi-site clients is considered an asset. Requirements - Strong understanding of the waste management industry or comparable account management experience. - Must be fluent in written and verbal Canadian French. - Proficiency with Microsoft Office Suite (Outlook, Excel, etc.). - Experience with CRM platforms considered an asset. - Strong relationship management, negotiation, and communication skills. - Excellent time management, organization, and problem-solving abilities. Benefits - Embrace Remote Work: Discover the flexibility of remote work with us. - Team Camaraderie and Company Culture: Enjoy a supportive team environment and positive company culture. - Competitive Compensation: Receive a competitive base salary and commission plan. - Practical Benefits: Take advantage of a vehicle allowance, mileage reimbursement, and cellphone reimbursement. - Benefits and Retirement: Choose from one of our Benefits Plans and RRSP matching options. - Perks: Enjoy company events, volunteer hours, celebrate your birthday with a day off, a wellness benefit, and other perks!

The Regional Account Manager will be responsible for building, managing and maintaining SIGMA’s customer relationships. The key focus is to develop lasting relationships with current and potential customers/prospects in future sales and purchasing opportunities within SIGMA Group. This person will provide high level support and innovative solution selling with a strong customer focus everyday. The primary goal being to sell solutions/services to new and existing customers; as well as identify purchasing opportunities for equipment and parts. The role will report to the Buying Team Supervisor Sales; collaborating heavily with all divisions within SIGMA. As a Regional Account Manager you will collect potential customer leads from various sources such as your personal industry contact list, customer websites, trade shows, phone prospecting and other department leads. You will then qualify leads to determine viability of a site visit to that area. We are looking for an entrepreneur who is driven to create and nurture their region's portfolio. Duties/Responsibilities: - Travel regularly (typically weekly) to client sites to assess, document, photograph, and catalog manufacturing and packaging equipment/parts for sale or purchase. - Sell SIGMA Group’s services, especially our equipment buy/sell and resale solutions, directly to clients during site visits. - Develop detailed equipment documentation and agreements to support sales and purchase transactions. - Procure used manufacturing and packaging equipment for SIGMA’s sales organization through outright purchase, consignment, brokering, or auctions. - Assess customer needs and recommend optimal equipment or project solutions. - Negotiate purchase and sale agreements for equipment and parts. - Generate leads for SIGMA Group divisions by building client relationships and identifying cross-selling opportunities during site visits. - Identify, develop, and maintain long-term relationships with existing and potential customers to drive sales and prospect new business. - Use SIGMA’s CRM (Insightly) proficiently to manage leads, ensure timely follow-ups, and organize efficient client interactions. - Meet monthly performance goals. - Communicate internally with team members, BDC, and manager to ensure seamless service delivery. Knowledge, Skills and Abilities: - 5 yrs. experience with food manufacturing equipment and processes - Technical-minded, engineer’s mindset with the ability to use critical thinking - Strong customer service focus and background - Demonstrated negotiation and closing experience; preferably B2B environment - Previous success in selling; buying experience a plus - Ability to own the process from start to finish; highly organized and utilizes CRM proficiently (systems savvy) - A learner mentality - constantly absorbing information given - Driven and self-disciplined - College degree required, preferably in a technical discipline - Strong oral and written communication; represents the company in a professional manner - Ability to adapt in a fast changing environment - forward thinking Physical/Travel Requirements: - Travel weekly during the regular work week (Monday through Friday, weekends rarely but as needed) to visit clients and catalog equipment to determine best purchase options (globally, if needed) - Candidate will spend 4 - 6 weeks at SIGMA Corporate office (Evansville, IN) to learn the business, processes and systems for this position About Our Company: SIGMA Group is an employee-owned company based in Evansville, Indiana, with 120 team members supporting manufacturers worldwide. Since 2003, we’ve helped companies in the food, beverage, packaging, and consumer goods industries buy, sell, appraise, integrate, and manage production equipment. Our goal is simple: extend the life of valuable assets and make equipment easier to move, reuse, or resell. By doing so, we help our customers recover value, reduce waste, and keep production moving all while supporting a more sustainable, circular economy. What We Offer: As an ESOP (Employee Stock Ownership Plan) company, our culture revolves around innovation, creative solutions and the tenacity to see them through. Our casual offices are filled with passionate people who work hard and play hard. We welcome new ideas and offer opportunities for advancement within all teams! - Competitive compensation - Professional growth and development opportunities - Tuition reimbursement - Comprehensive health and wellness plan - Flexible paid time off and paid holidays - Team-building activities - ESOP participation and 401(k) savings plan Location Austin, Texas (Remote) Department Acquisitions & Buying Employment Type Full-Time Minimum Experience Experienced