Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Media Vendor & Finance Operations Director will lead the global commercial partnership and financial governance for ServiceNow’s media investment, ensuring contract integrity, P&L accuracy, and maximizing partnership ROI. This role owns the commercial partnership with Media Agency of Record across their global hub structure (Americas, EMEA, APAC), ensuring contract compliance, financial accuracy, operational efficiency, and strategic value extraction from the agency relationship. You'll serve as the bridge between media strategy, finance, procurement, and agency leadership - ensuring our investment delivers maximum value while maintaining rigorous financial governance. This role reports directly to the VP of Marketing, Media and Sponsorships. Key Responsibilities Agency Relationship Management - Commercial & Operational - Direct the global commercial relationship and performance of the Agency of Record (AOR), ensuring global adherence to Master Service Agreements (MSAs) - Serve as primary point of contact for contract performance, scope management, and operational escalations - Manage agency performance reviews: evaluate delivery quality, adherence to SLAs, value delivery against contracted terms - Facilitate quarterly business reviews (QBRs) with agency leadership to address performance, opportunities, and relationship health - Coordinate across Media Agency of Record’s hub structure to ensure consistency in service delivery while respecting regional nuances Contract & Scope Management - Manage master service agreement (MSA) and statements of work (SOWs) with Dentsu globally and by region - Ensure agency scope is clearly defined and adhered to - manage scope creep and change requests - Lead annual contract renewals and negotiations in partnership with Procurement - Track contracted deliverables (media plans, reports, QBRs, strategy sessions) and hold agency accountable to commitments - Evaluate and optimize the agency’s global resource model; ensuring the agency deploys the correct mix of technical and strategic talent across regional markets. - Document and enforce service level agreements (SLAs) for response times, deliverable timelines, and quality standards Financial Operations & Budget Management - Own financial relationship with Media Agency of Record : invoice processing, payment terms, fee structures, billing accuracy - Collaborate with media/campaign teams to manage annual media budget tracking and reconciliation - Reconcile agency fees (retainers, project fees, media commissions) against contracted rates and actual work delivered - Steward the monthly financial close process in conjunction with Media team leads to validate spend, resolve billing discrepancies, ensure accurate accruals in a timely manner - Manage the process with Media team leads to track budget vs. actual by campaign, market, and quarter - provide visibility to media leadership and Finance - Manage agency cost structure: negotiate billing rates, volume discounts, value-adds, and partnership incentives - Coordinate with Finance team on POs, invoice approvals, payment processing, and financial reporting Vendor Performance & Value Optimization - Establish and track KPIs for agency performance: delivery quality, responsiveness, strategic value, cost efficiency - Identify opportunities to optimize agency costs while maintaining quality (process improvements, scope adjustments, efficiency gains) - Negotiate value-adds from Media Agency of Record : proprietary research, beta platform access, training, strategic consulting - Lead savings tracking and value add tracking in partnership with media team and agency. - Benchmark Media Agency of Record’s pricing and performance against industry standards and alternative vendors - Lead make-vs-buy decisions: determine when to expand/reduce agency scope based on cost-benefit analysis Cross-Functional Stakeholder Management - Partner with Procurement on vendor management: contract compliance, risk management, vendor evaluations - Collaborate with Finance on budget planning, forecasting, accruals, and financial reporting - Coordinate with Legal on contract terms, data privacy agreements, IP ownership, and liability - Work with media strategy teams to translate strategic needs into agency SOW and resource requirements - Support Marketing Operations on agency integration with internal tools, processes, and workflows Operational Excellence & Governance - Establish and maintain vendor management processes: onboarding, performance tracking, issue escalation, offboarding - Create transparency in agency costs: what we're paying for, what value we're receiving, where efficiencies exist - Maintain organized documentation: contracts, SOWs, invoices, performance reviews, meeting notes - Lead process improvement initiatives to reduce friction between internal team, agency, and Finance - Ensure compliance with company vendor management policies, financial controls, and audit requirements Strategic Partnership Development - Elevate the Media Agency of Record relationship from transactional vendor to strategic partner - Identify opportunities for deeper collaboration: joint planning, innovation pilots, market insights, capability building - Facilitate knowledge sharing between Media Agency of Record’s global network and ServiceNow's regional teams - Advocate for ServiceNow within Media Agency of Record’s organization to ensure priority treatment and best talent allocation - Participate in Media Agency of Record’s strategic planning sessions and agency-wide initiatives relevant to ServiceNow Qualifications Our ideal candidate: - 10+ years in marketing operations, vendor management, finance operations, or agency account leadership roles - Deep experience managing large-scale agency relationships ($50M+ annual spend) with global holding companies (Dentsu, WPP, Omnicom, Publicis, IPG) - Proven track record managing multi-market agency structures with regional hubs and matrix reporting - Proven expertise in operational oversight and delivery validation within global agency networks. Track record of managing commercial performance within multi-market matrixed agency relationships - Strong financial acumen: budget management, invoice reconciliation, contract negotiations, cost optimization - Experience with media agency fee structures: retainers, commissions, project fees, pass-through costs - Contract management expertise: MSAs, SOWs, SLAs, scope management, vendor performance terms - Cross-functional leadership: ability to work with Procurement, Finance, Legal, Marketing Operations without direct authority - Excellent relationship management skills: balance partnership building with commercial rigor and accountability - Strong analytical and problem-solving abilities: diagnose operational issues and design scalable solutions - Executive presence: comfortable presenting to senior leadership and agency C-suite Preferred Qualifications - Experience in B2B tech/SaaS marketing operations or finance - Background working within a major media agency (client service, account management, finance) - Familiarity with media platforms and how agency billing integrates with platform costs - Understanding of media planning, buying, and operations workflows - International business experience managing vendors across multiple currencies and regulatory environmen - Bachelor's degree in Business, Finance, Marketing, or related field; MBA Key Success Metrics - Financial accuracy: zero billing errors, timely monthly close, accurate budget forecasting - Cost efficiency: year-over-year cost optimization while maintaining or improving service quality - Contract compliance: agency delivers all contracted services at agreed-upon quality and timeline - Relationship health: strong agency partnership scores, priority treatment, proactive strategic contributions - Operational efficiency: streamlined processes, reduced cycle times for approvals/payments, minimal escalations - Stakeholder satisfaction: Finance, Procurement, and media strategy teams rate vendor ops support highly - Value extraction: measurable value-adds secured from agency beyond base contract (research, training, beta access) Key Success Behaviors: - Commercially savvy: Understand the business of agencies - how they make money, what drives their behavior, how to negotiate win-win outcomes - Financially rigorous: Relentless attention to budget accuracy, billing detail, and cost efficiency - Relationship builder: Balance accountability with partnership - hold agency to high standards while maintaining collaborative, respectful relationship - Process oriented: Design scalable systems that work across complex global structure - Strategic thinker: See beyond transactional vendor management to long-term partnership value - Influential communicator: Get things done across functions without direct authority For positions in this location, we offer a base pay of $184,100 - $287,650, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Remote

About This Role We are seeking an experienced Senior Controller to join our growing property management company and oversee the integrity, accuracy, and efficiency of our financial operations. This role is responsible for leading the corporate accounting team, overseeing accounting processes across the organization, and ensuring strong financial reporting and internal controls. The Senior Controller will also provide oversight of the company’s third-party accounting platform and partner closely with leadership to support operational growth, financial planning, and strategic decision-making. This position is ideal for a finance leader who is both strategic and hands-on, comfortable working in a fast-paced environment, and motivated by building strong systems and teams that support continued growth. Responsibilities assigned to this position may include: Accounting Operations & Financial Reporting - Oversee all core accounting functions including general ledger, accounts payable, accounts receivable, and financial reporting - Ensure timely and accurate completion of monthly, quarterly, and annual close processes - Prepare and review financial statements, management reports, and variance analyses - Maintain compliance with GAAP and applicable regulatory standards - Establish and maintain effective internal controls and accounting policies Corporate Accounting Leadership - Provide leadership and oversight of the corporate accounting team - Mentor and develop accounting staff while ensuring consistency and accountability across accounting processes - Provide guidance on complex accounting matters and financial reporting standards - Foster a culture of accuracy, collaboration, and continuous improvement within the accounting function Third-Party Accounting Platform Oversight - Oversee and manage the company’s relationship with its third-party accounting platform/provider - Ensure proper system functionality, financial data accuracy, and alignment with company accounting policies - Partner with internal teams and external providers to improve processes, reporting capabilities, and operational efficiencies Financial Planning & Strategic Support - Support executive leadership with budgeting, forecasting, and long-term financial planning - Monitor financial performance, key metrics, and cash flow - Provide analysis and insights that support operational and strategic decision-making - Assist with financial modeling related to growth, acquisitions, or new property management opportunities Compliance, Audit & Risk Management - Ensure compliance with federal, state, and local financial regulations - Coordinate external audits and work with outside auditors and tax advisors - Maintain audit-ready financial documentation and reporting - Identify and mitigate financial and operational risks Process Improvement - Evaluate and improve accounting systems, workflows, and financial reporting processes - Support the implementation and optimization of accounting software and financial tools - Partner with operational teams to streamline financial processes across the organization Qualifications Required - Bachelor’s degree in Accounting, Finance, or related field - 8+ years of progressive accounting experience - 3–5+ years of leadership or supervisory experience - Experience in property management accounting - Strong knowledge of GAAP and financial reporting standards - Advanced proficiency in accounting systems and Microsoft Excel - Proven ability to manage multiple priorities in a fast-paced, evolving environment Preferred Qualifications - CPA or CMA certification - Experience in real estate, or multi-entity accounting environments - Experience working with third-party accounting platforms or outsourced accounting functions - Experience supporting organizations undergoing rapid growth or operational expansion Work Environment This role may be performed remotely, with preference to candidates in Oregon, Washington, Arizona or Texas. However, candidates located outside of our primary operating markets are encouraged to apply, provided they are able to collaborate effectively with leadership and teams across multiple locations. Disclaimer This job description is not intended to be all-inclusive. The Senior Controller may perform other related duties as assigned to meet the ongoing needs of the organization.

Role Description As part of our growth, we are looking for someone to own the accounting function with technical depth and an AI-native mindset. This role is built for a specialist who is excited to apply AI within finance — someone who brings accounting judgment to a complex SaaS and services revenue model and builds scalable processes. Your mindset is: how do I leverage agents, not people, to achieve exceptional accounting work? What you’ll do: - Close & Financial Reporting: - Drive a close that requires less human effort every cycle. - Own the month-end, quarter-end, and year-end close. - Prepare and present financial statements in accordance with GAAP. - Accounting Operations: - Build and maintain an AI native full-cycle accounting function — AP, AR, GL, payroll, ASC 606 revenue recognition across a hybrid SaaS and services model, and equity and stock-based compensation accounting. - Controls, Compliance & Audit: - Design internal controls and accounting policies that are built into the system, not layered on. - Maintain continuous audit-readiness. - Coordinate external audit and tax engagements including multi-state and sales tax compliance. - Systems & Data Architecture: - Enable better insight and faster decisions. - Partner on the design of accounting data architecture — dimensional structures across departments, products, customers, and business lines. - Continuously evaluate and improve the accounting tooling stack. - Automation & AI: - Deploy and manage AI agents and automation as micro-employees to systematically remove manual work from the function. - Your default question should be: can an agent do this before a person does? Qualifications - AI-first mindset: Ability and desire to fundamentally rethink how accounting work gets done using AI and automation. - CPA required. - 7+ years of progressive accounting experience. - ASC 606 expertise in a SaaS or professional services environment. - Experience designing accounting processes that balance compliance rigor with operational speed. - Strong desire to achieve a zero-day close. Requirements - Public accounting experience. - Startup or high-growth experience within SaaS. - Equity accounting and stock-based compensation in a VC-backed environment, and experience in multi-entity accounting. - Familiarity with modern finance tools (Rillet, Ramp, or similar). Benefits - Salary: $145,000 – $160,000 based on experience. - Equity. Company Description Section is the smartest, fastest, most cost-efficient partner for organizations to build AI-powered workforces. We help companies achieve 75%+ AI adoption and millions in ROI through AI enablement, advisory, and intelligence. We’re backed by leading investors and serve Fortune 100 companies including Unilever, IBM, Nike, Adobe and Autodesk. Join us in shaping the future of work through AI education and transformation. Section is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status. All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.

Role Description We are hiring a Controller to build and lead a modern, automation-first accounting function at a rapidly growing AI company. This is a rare opportunity to design the financial control environment of an AI-native platform company from the ground up. You will work directly with the CFO to: - Professionalize accounting policies and monthly close process - Design scalable accounting processes and infrastructure - Implement scale-appropriate financial controls - Drive automation across close, reporting, and compliance - Build a finance function that scales to $100M+ without unnecessary headcount If you are a technically strong Controller who is curious, self-directed, and already experimenting with AI in your current finance workflows, this role puts you at the forefront of how AI reshapes accounting. You will not be constrained by legacy systems or bureaucracy. You will be empowered to build. Qualifications - 7+ years of progressive accounting experience - Strong US GAAP foundation including CPA and audit experience (either auditor-side or company-side) - Experience in high growth recurring revenue software startup - Experience managing revenue with enterprise contracts - Familiarity with enterprise sales commission plans - Proven experience operating in a lean or growth-stage environment - Experience managing audits and building documentation discipline - Demonstrated ability to improve processes and implement systems Requirements - Experience in Insurtech, fintech, data platforms, or AI-driven companies (Bonus Points) - ERP implementation experience (Bonus Points) - Hands-on experimentation with AI tools in accounting workflows (Bonus Points) - Clear examples of automation initiatives you have personally driven (Bonus Points) Benefits - Join a recognized AI and Insurtech leader reshaping risk analytics - Work directly with executive leadership in a high-impact role - Build a modern accounting function designed for scale - Operate in a flat team with significant ownership - Be at the forefront of AI adoption in finance operations