Role Description Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts. - Consistently increase retention rates and achieve retention goals. - Superb listening skills with the ability to overcome customer's initial concerns and objections. - Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. - Strong background in a call-center environment. - CRM and technology aptitude to handle multiple platforms at a high volume and fast pace. - Influence customers to recognize the value of our contracts and identify new opportunities. - Retain their business and educate the customer to understand the risks associated with canceling their contract. - Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes, and work with clients to implement feasible contract negotiations. - Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving! - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other duties as assigned or as business needs arise. Qualifications - High school diploma or GED certificate. - Minimum 2 years of Retention experience or in a similar role. - Minimum 2 years of Sales experience. - Experience in customer support and conflict resolution. - Computer proficiency. - Phone communication skills. Requirements - Compensation: $18.00 + Commission. - Candidates must pass a pre-employment Background Check. - Endurance is an E-Verify employer. Benefits - Competitive salary with uncapped commission potential. - Paid training and upward mobility — we invest in your growth. - 401(k) with company match after 90-days of employment. - Medical, Dental and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Casual dress code. - A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment. Company Description Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

Salary: $70000 - $90000 / year Other Forms of Compensation: N/A Flik Independent School Dining has been leading the way in transforming private and independent school foodservice across 300 communities for over four decades. Our passionate team of associates is fully committed to delivering exceptional foodservice experiences every single time. Our meals are crafted from fresh, locally sourced ingredients, supporting sustainable agricultural practices that benefit our communities. But we don't stop at just foodservice – we take it to the next level by offering cutting-edge nutrition education programs that empower students to make smart, healthy choices daily. By combining nutritious meals with comprehensive education, we equip students with the essential tools they need to lead a healthy and thriving life. We believe in nourishing the whole person, creating community through great food and programming, and doing what’s right, every time. We are Nourishing a Brighter Future. Job Summary The Client Retention Manager will support Flik Independent School Dining’s account retention objectives by strategically engaging operators, field support, and clients. As a key driver in our overall organic growth, retention is a top priority of our organization. This role will require up to 20% travel. Key Responsibilities: - Partner with the Director of Client Retention, Operations, and Field Support to consistently reinforce FISD’s position as the premier choice in quality, service, innovation, and value. - Support maintenance, updating, and reporting of the client retention dashboard. - Assist with strategic client interviews, relationship strategies, and fresh-eyes reviews. - Contribute to comprehensive Client Retention planning and strategies, including: client WITY (What’s Important to You), stakeholder conversations, operator/account assessments, and creation of Strategic Account Plans - Assist with the account/client rebid process. - Support the development of proposals, vision plans, and presentation materials for contract extensions in partnership with the Director of Client Retention, CCS, Operations, and Regional Support Teams. - Collaborate with the Director of Client Retention and Operations to develop action plans for at-risk accounts for operations to execute. - Support Operations in preparing and updating client communication documents tied to action plans and retention strategies. - Conduct student focus groups for key retention accounts and formulate actionable insights. - Assist Operations teams with Partnership Documents for priority clients. - Facilitate Partnership Meeting Training Sessions for Operations. - Support the preparation of RFP responses for existing accounts. - Assist the Director of Client Retention in executing client correspondence such as bid participation acknowledgments, site tour attendees, and proposal submissions, as well as scheduling client meetings. Key Competencies: - Demonstrate a genuine sense of hospitality, with a commitment to upholding FISD standards in all aspects of the role. - Thrives in a fast-paced environment with the ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously. - Exceptional listening, interpersonal, and verbal communication skills. - Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details. - Maintains composure, professionalism, and discretion when dealing with sensitive client issues. - Takes ownership and accountability, both within and beyond defined job responsibilities. - Creative collaborator with the ability to generate and develop new ideas with colleagues and clients. - Highly proficient in digital design, professional document creation, and AI-driven productivity tools, and effectively interpreting account financials. Preferred Qualifications: - Bachelor’s degree (BA or BS) required - Demonstrated experience in strategic thinking and developing client-facing proposals/documents. - Ability to read and interpret basic financial information - Excellent verbal and written communication skills. - Advanced proficiency with Microsoft Office Suite and Canva. - Strong creative problem-solving skills and effective time management. Apply to Flik today! Flik Independent School Dining is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Flik Independent School Dining are offered many fantastic benefits. - Medical - Dental - Vision - Life Insurance/ AD - Disability Insurance - Retirement Plan - Paid Time Off - Holiday Time Off (varies by site/state) - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) - Paid Parental Leave - Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FISD.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Flik Independent School Dinning maintains a drug-free workplace. Req ID: 1518358 FISD STEPHANIE FREER [[req_classification]]

Role Description Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels. Our team serves as a source of courage during clients’ most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience. This position has an expected start date of 5/18/2026. This is a full-time remote role (40hrs/week) 9 AM – 10 PM EST local time. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. Responsibilities - Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels. - Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program. - Follow established quality guidelines to ensure clients are cared for with integrity. - Show the values and benefits of the program to clients. - Document client discussions clearly and concisely using Salesforce customer relationship management software. - Meet performance criteria set forth by the management team (subject to change based on company baselines). - Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates. Qualifications - 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management. - High school diploma required. - Experience in sales and account management, consistently meeting or exceeding performance expectations. - Excellent verbal and written communication skills. - Outstanding interpersonal skills. - Ability to clearly explain details about the company's debt settlement program to current clients. - Recall details of calls with clients and to record those details accurately in Salesforce. - De-escalate stressful situations. - Support and calm vulnerable or upset clients. - Remain calm and professional during difficult discussions. Requirements - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Take constructive feedback. - Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. This role offers a base rate of $18/hr, with the opportunity to earn performance-based bonuses and commissions. Many team members who consistently apply strong effort and deliver results earn a total average annual compensation of around $72,000. Benefits - Generous Medical, Dental, and Vision Benefits. - 401(k) with Company Match. - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation. - 12 weeks Paid Parental Leave. - Pre-tax Transit Benefits. - No-Cost Life Insurance Benefits. - Voluntary Benefits Options. - ASPCA Pet Health Insurance Discount. - Access to your earned wages at any time before payday.

• Manage and respond to inbound tickets in Gorgias across email and social channels • Handle cancellation requests (primary driver ~60% of volume) with a retention-first approach • Respond to subscription questions (~20% of volume) by educating and setting expectations • Engage in public social conversations (Facebook, Instagram, YouTube, Reddit) to address complaints, misinformation, and brand sentiment • Respond to reviews (Trustpilot, Junip) within SLA while reinforcing brand voice and trust • Use and customize macros for efficiency while ensuring every response is humanized and contextual • Apply accurate ticket tagging and categorization to support VOC reporting • Identify patterns in customer feedback and escalate trends (product, messaging, experience gaps)