Role Description Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels. Our team serves as a source of courage during clients’ most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience. This position has an expected start date of 5/18/2026. This is a full-time remote role (40hrs/week) 9 AM – 10 PM EST local time. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. Responsibilities - Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels. - Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program. - Follow established quality guidelines to ensure clients are cared for with integrity. - Show the values and benefits of the program to clients. - Document client discussions clearly and concisely using Salesforce customer relationship management software. - Meet performance criteria set forth by the management team (subject to change based on company baselines). - Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates. Qualifications - 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management. - High school diploma required. - Experience in sales and account management, consistently meeting or exceeding performance expectations. - Excellent verbal and written communication skills. - Outstanding interpersonal skills. - Ability to clearly explain details about the company's debt settlement program to current clients. - Recall details of calls with clients and to record those details accurately in Salesforce. - De-escalate stressful situations. - Support and calm vulnerable or upset clients. - Remain calm and professional during difficult discussions. Requirements - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Take constructive feedback. - Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. This role offers a base rate of $18/hr, with the opportunity to earn performance-based bonuses and commissions. Many team members who consistently apply strong effort and deliver results earn a total average annual compensation of around $72,000. Benefits - Generous Medical, Dental, and Vision Benefits. - 401(k) with Company Match. - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation. - 12 weeks Paid Parental Leave. - Pre-tax Transit Benefits. - No-Cost Life Insurance Benefits. - Voluntary Benefits Options. - ASPCA Pet Health Insurance Discount. - Access to your earned wages at any time before payday.

• Manage and respond to inbound tickets in Gorgias across email and social channels • Handle cancellation requests (primary driver ~60% of volume) with a retention-first approach • Respond to subscription questions (~20% of volume) by educating and setting expectations • Engage in public social conversations (Facebook, Instagram, YouTube, Reddit) to address complaints, misinformation, and brand sentiment • Respond to reviews (Trustpilot, Junip) within SLA while reinforcing brand voice and trust • Use and customize macros for efficiency while ensuring every response is humanized and contextual • Apply accurate ticket tagging and categorization to support VOC reporting • Identify patterns in customer feedback and escalate trends (product, messaging, experience gaps)

Overview Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels. Our team serves as a source of courage during clients’ most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience. This position has an expected start date of 5/18/2026. This is a full-time remote role (40hrs/week) 9 AM – 10 PM EST local time. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. Responsibilities - Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels - Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program - Follow established quality guidelines to ensure clients are cared for with integrity - Show the values and benefits of the program to clients - Document client discussions clearly and concisely using Salesforce customer relationship management software - Meet performance criteria set forth by the management team (subject to change based on company baselines) - Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates Qualifications - 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management - High school diploma required - Experience in sales and account management, consistently meeting or exceeding performance expectations - Excellent verbal and written communication skills - Outstanding interpersonal skills Soft Skills Qualifications Include the Ability to: - Clearly explain details about the company's debt settlement program to current clients - Recall details of calls with clients and to record those details accurately in Salesforce - De-escalate stressful situations - Support and calm vulnerable or upset clients - Remain calm and professional during difficult discussions National Debt Relief Role Qualifications: - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis - Attain and maintain high performance expectations on a monthly basis - Work in a fast-paced, high-volume setting - Use and navigate multiple computer systems with exceptional multi-tasking skills - Remain calm and professional during difficult discussions - Take constructive feedback - Available for full-time position, overtime eligible if classified non-exempt Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. This role offers a base rate of $18/hr, with the opportunity to earn performance-based bonuses and commissions. Many team members who consistently apply strong effort and deliver results earn a total average annual compensation of around $72,000. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here #LI-REMOTE

• Responsible for preserving and enhancing customer relationships • Taking high call volumes daily • Resolving complex billing inquiries • Facilitating refunds when necessary • Upholds customer care standards by meeting specific KPIs • Comfortable using a wide variety of tech platforms