Job Description Summary The Technical Support Engineer drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FEs), Client Service Technicians (CSTs), and Customers experiencing system performance issues. This position is the technical resource for service-related escalations regarding the product family. This is a remote role where you will work out of your home office. The successful candidate will need to reside in the 48 contiguous United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. The Military DoW SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects Service members with industry partners in real-world job experiences under Dept. of Defense Instruction 1322.29. Separating Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after unit commander (first O-4/Field Grade commander in chain of command) provides written authorization and approval. Job Description Essential Responsibilities - Provide remote and on-site technical support for XR/RF Modality. - Use successful, effective field experience and knowledge to provide technical support to Field Engineers, Client Service Technicians, and customers that may include both remote and onsite support. - Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status. - Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner. - Utilize “Gameplan” tool to drive Service effectiveness. Contribute knowledge to iResolve. - Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required. - Support Material and Purchased Service cost improvement initiatives for the modality. - Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support. - Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. - This may include leveraging service capabilities by increasing the number of customer systems connected to the GE HealthCare back office to improve remote troubleshooting and remote fix rates. - Work with Modality / Service Engineering, Product Engineering and field support specialists to drive product quality, serviceability, and resolve formal customer escalations. - Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. On occasion may serve as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum. - PM work, PM cycle time, remote TTR work, field based technical training to support use of remote diagnostic troubleshooting tools and processes in the field. - Identify field quality improvements to include hazardous/ non-hazardous complaints. - Travel to customer sites and support installations, FMIs and customer escalations (CSOs). - Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience, knowledge of legacy XR/RF products. Knowledge and experience using Common Service Desktop, CRM and other remote tools as required. Required Qualifications: - Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND a minimum 5 years of experience servicing mechanical and/or electrical equipment; OR equivalent military education AND minimum 5 years of experience servicing mechanical and/or electrical equipment; OR High School Diploma/GED AND a minimum 8 years of experience servicing mechanical and/or electrical equipment - Minimum 5 years of XR/RF engineering experience as an Field Service Engineer II and/or Field Service Engineer III; OR the equivalent external to GE HealthCare with regards to the repair and maintenance of (XR/RF) systems - Demonstrated ability to handle/resolve difficult technical issues with advanced knowledge of applicable systems. - Demonstrated strong communication skills with the ability to clearly convey technical information to diverse audiences, while effectively collaborating across cross‑functional teams to maintain a positive, productive, and well‑structured workplace environment. - May include domestic travel up to 20% - Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: July 01, 2026

• Взаємодіяти з користувачами, розуміти їхні потреби та вирішувати технічні проблеми • Відповідати на запити клієнтів, аналізувати та усувати несправності • Використовувати інструменти моніторингу та аналізувати логи для діагностики проблем • Забезпечувати стабільну роботу ІТ-інфраструктури компанії • Працювати в команді та співпрацювати з іншими відділами • Підтримувати високу якість обслуговування навіть у стресових ситуаціях • Постійно розвивати свої технічні навички та адаптуватися до змін у технологіях

• Act as the first point of contact for customer support inquiries. • Resolve common customer issues related to API usage, onboarding, authentication, integration, and billing. • Escalate issues to L2/L3 support or engineering with clear documentation, reproduction steps, and logs. • Maintain accurate ticket status, notes, and customer communication. • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials. • Participate in frontline support on-call rotation.

About Indivisible Project We’re building something new. We’re a progressive grassroots organization that began in the aftermath of Trump’s election. We’re working to build a democracy that reflects a broad, multiracial “we the people,” one that works for all of us and is sustained by all of us. To support this movement, we’ve built an incredible team at the national level. We dream big, we support each other, and we have fun doing it. For more information about Indivisible’s vision, mission, and theory of change, click here. We’re changing what’s politically possible. Indivisible is part of the powerful progressive movement reaction to Trump, fighting the racist, misogynistic, plutocratic, and authoritarian agenda trumpeted by Trump and the GOP congress. Don’t take our word for it; Indivisible has been featured on the Rachel Maddow Show multiple times, as well as in the New York Times and in pretty much every other major news outlet in the country. We’re building together. We’re building a new organization every day - a rare opportunity to model what we want to see in the world. We’re deeply committed to equity and building a diverse and inclusive organization. We’re looking for you. If you want to fight for the soul of American democracy, there’s no better place to be than Indivisible. We’re looking for more team members who are passionate about building an inclusive democracy and committed to getting results. It’s an exciting, fulfilling place if you’re someone who wants to fight fiercely for the progressive world we want to have. Every one of us on the national team is here because we believe this movement is the best way to retake and build progressive power in this country. Does that ring true for you? If so, great - throw your hat in the ring to join our team. Let’s start #winning together. For more information about Indivisible’s organizational principles, click here. Indivisible Project is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of support needs at the time of application.