AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details Under the direction of the Director or Manager the Customer Support Specialist will service the gap needed to provide support to PACE clients and their participants in facilities, along with the network pharmacies servicing them. The Customer Support Specialist is responsible for communicating with our clients, via phone, while providing timely and accurate responses in a professional and courteous manner. This position works with internal and external clients which include: members, clinicians, pharmacies, plan sponsors and other departments within the company. This position also assists with various internal tasks that ensure a high level of overall client satisfaction. Responsibilities - Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service. - Document all incoming calls and dialogue within company software. - Resolve client drug benefit concerns of a medical, financial, or technological nature. - Provides enrollment support for new PACE enrollees. - Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside. - Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place. - Provides help desk support to network pharmacies. - Education PACE staff regarding CK and network pharmacy processes for facility participants. - Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations. - Coordinates and sets up couriers to ensure timely medication delivery. - Attend department and company meetings and educational programs upon request. - Ensures that HIPAA guidelines are followed in every communication with clients. - Interest in learning new tasks for development purposes. - Embody AnewHealth’s Core Values in all communications and interactions. - Other duties as assigned. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position. Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education - Associate’s degree preferred. High School Diploma or equivalent required. - CPhT (Certified Pharmacy Technician) certification, a plus. Experience - 1 year of customer service/member service experience in a call center or similar, required. - Health care industry experience, a plus. - Experience in a pharmacy support role, a plus. - Knowledge of plan and benefit structures and Medicare guidelines, a plus. Skills and Abilities - Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software. - Excellent communication skills, both verbal and written. - Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner. - Must have a strong patient centered focus. - Excellent communication skills, especially via phone. - Understanding of clinical terms and impacts. - Able to multi-task and handle multiple priorities without sacrificing quality. - Detail oriented and organized. Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed. Schedule - Sunday, 9:00AM-5:30PM ET; Monday-Thursday, 3:30-12:00AM ET - This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Rotating holiday schedule required approximately up to four times a year or as needed. AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose. Customer Support Associate The salary range for this role is $17.10 - $22.20 per hour and is a remote role. The Customer Support Associate manages all issues presented by our stores and corporate offices, to maintain positive customer relationships within our organization. They interact directly with callers to listen to concern, provide troubleshooting, and resolve issues. A proactive Customer Support Associate will anticipate callers’ questions and familiarize themselves with our applications, products, and services to provide the best troubleshooting for resolution. The Details What You Need: - Basic to intermediate technical knowledge. - Basic to intermediate troubleshooting skills. - Excellent communication and customer service skills. - Intermediate call center skills. - Familiarity with customer-relationship management (CRM) software programs (ServiceNow). - Strong command of written and verbal English. - Excellent organizational and multitasking skills. - Ability to maintain a calm and polite manner in stressful situations. - Ability to work morning, afternoon, night, and weekend shifts. What You’ll Do: - Answer and respond promptly and professionally to incoming calls, chats, and email. - Document interactions completing troubleshooting steps using knowledgebase articles to work towards issue resolution. - Establish and maintain a good rapport with callers by using positive language and anticipating their needs. - Perform level 1 troubleshooting on reported issues. - Update all work performed and document incident details until the issue is resolved. - Handle, document, resolve or escalate any email issues presented. Additional Requirements: - 2 years of customer service in a call center environment preferred, 1 year required. - High School Diploma required. - College degree in Information Technology or Technical college degree preferred. Aaron’s Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: - Paid time off, including vacation days, sick days, and holidays - Medical, dental and vision insurance - 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. **Benefits vary based on full-time employment status. About Aaron’s At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron’s is an Equal Opportunity Employer. Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a Care Concierge Coordinator to be the first voice our clients hear on their Jukebox Health journey. This role is at the heart of our client experience, blending high empathy with efficient, purposeful communication to guide members from first contact through to their initial occupational therapy appointment. You'll also serve as a responsive point of contact for inbound client inquiries and partner communications. If you're someone who leads with warmth, moves with urgency, and takes pride in the quality of every conversation and message you send, this role is for you. Key Responsibilities Outbound Engagement & Scheduling - Conduct outbound calls to newly referred clients, serving as the first representative of the Jukebox Health brand they encounter - Communicate Jukebox's value proposition clearly and compellingly, obtaining client consent to move forward with the program - Schedule clients with their assigned occupational therapist to initiate their home modification process - Conduct pre-appointment follow-up calls to confirm attendance, address questions, and reschedule as needed to minimize no-shows and keep programs on track Inbound Client Communications - Manage inbound client inquiries across phone, email, and text channels with professionalism and responsiveness - Quickly synthesize client data and program information to accurately answer questions, resolve concerns, and route issues to the appropriate team members - Maintain timely, thorough documentation of all client interactions in Salesforce Partner Communication - Communicate with health plan and referral partners via messaging platforms, maintaining a consistently high standard of written professionalism - Troubleshoot partner inquiries and escalate issues as appropriate, ensuring partners feel informed and supported throughout the referral process - Represent Jukebox Health's brand standards in every written touchpoint Qualifications Required - 2+ years of experience in a customer-facing role involving high-volume phone communication, care coordination, or client services - Demonstrated ability to build rapport quickly and navigate conversations with empathy and efficiency, particularly with older adults or high-needs populations - Strong written communication skills with meticulous attention to professionalism and tone across email, text, and messaging platforms - Ability to synthesize information rapidly and communicate clearly under pressure - Comfort working in a remote, tech-enabled environment; proficiency with Salesforce and TalkDesk preferred - Highly organized with strong follow-through and the ability to manage a large volume of concurrent client touchpoints without sacrificing quality Preferred - Experience in a healthcare, managed care, home health, or social services setting - Familiarity with Medicaid programs or health plan operations - Spanish language proficiency a plus How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 11 paid holidays Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range: $65,000-$75,000/year + company equity

Job description: Remote Support Professional- Part Time (Remote Patient Monitoring) Location: Cincinnati, Ohio (Must live in Cincinnati) Hours & Shifts: Relief, PRN (see shift availability below) Starting Pay: $17.25/hour with an additional $1.00 shift differential on weekends and overnight. MUST LIVE IN HAMILTON COUNTY< OH> About Us LADD is an organization guided by the belief that every person has ability and value, and we empower adults with developmental disabilities to live, work and connect. Our organization leads the transformation of disability housing and services across the nation—furthering independence and creating sustainable and meaningful service models for adults with developmental disabilities. LADD is a recognized and respected voice for community inclusion and innovation in our field. About the Role The Remote Support Professional (RSP) provides remote support services to individuals with developmental disabilities. The RSP encourages healthy and productive personal growth, community inclusion, creativity and Independence. Essential Functions of the Role - Promotes appropriate level of independent living - Remotely monitors and provides support - Encourages individual’s engagement in social and community activities as well as appropriate physical/wellness activities - Effectively communicates with the person receiving services - Ability to stay calm and proactively manage crisis and behaviors - Dispatches in-person supports as needed - Identify obstacles and help the person served problem solve around them - Provides technical assistance to individuals served and family members regarding remote support systems - Troubleshoot technology issues with remote support systems - Ensures service delivery quality and compliance - ​Monitors for safety issues and addresses them timely and appropriately - Ensures accurate and timely documentation of service delivery - Communicates timely with manager regarding pertinent issues and works collaboratively with peers and other departments - Models The LADD Way (TLW) ensures their performance is aligned with TLW and the policies and practices set for the department - Represent LADD in a positive manner as appropriate - Keeps up-to-date on all relevant training and certifications Candidate Qualifications - Demonstrated ability to navigate various technology software and platforms - A high school diploma or equivalent is required - Ability to pass a background check (includes physical and a drug screen, and criminal check) - Ability to work a flexible schedule (including evenings, weekends, and holidays) For information on LADD, including more information on the services we provide and our company culture, visit our website at www.laddinc.org.   LADD is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type: Part-time Benefits: - Paid time off - Referral program Schedule: - On call - Weekends as needed Education: - High school or equivalent (Required) Experience: - Caregiving: 1 year (Required) Shift availability: - Split Shift 10 hrs weekly - Currently: Fri. 11pm-9am, Sun. 6a-9a - Work Location: Remote**Must have a private dedicated stationary workspace with no other responsibilities.