At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a Care Concierge Coordinator to be the first voice our clients hear on their Jukebox Health journey. This role is at the heart of our client experience, blending high empathy with efficient, purposeful communication to guide members from first contact through to their initial occupational therapy appointment. You'll also serve as a responsive point of contact for inbound client inquiries and partner communications. If you're someone who leads with warmth, moves with urgency, and takes pride in the quality of every conversation and message you send, this role is for you. Key Responsibilities Outbound Engagement & Scheduling - Conduct outbound calls to newly referred clients, serving as the first representative of the Jukebox Health brand they encounter - Communicate Jukebox's value proposition clearly and compellingly, obtaining client consent to move forward with the program - Schedule clients with their assigned occupational therapist to initiate their home modification process - Conduct pre-appointment follow-up calls to confirm attendance, address questions, and reschedule as needed to minimize no-shows and keep programs on track Inbound Client Communications - Manage inbound client inquiries across phone, email, and text channels with professionalism and responsiveness - Quickly synthesize client data and program information to accurately answer questions, resolve concerns, and route issues to the appropriate team members - Maintain timely, thorough documentation of all client interactions in Salesforce Partner Communication - Communicate with health plan and referral partners via messaging platforms, maintaining a consistently high standard of written professionalism - Troubleshoot partner inquiries and escalate issues as appropriate, ensuring partners feel informed and supported throughout the referral process - Represent Jukebox Health's brand standards in every written touchpoint Qualifications Required - 2+ years of experience in a customer-facing role involving high-volume phone communication, care coordination, or client services - Demonstrated ability to build rapport quickly and navigate conversations with empathy and efficiency, particularly with older adults or high-needs populations - Strong written communication skills with meticulous attention to professionalism and tone across email, text, and messaging platforms - Ability to synthesize information rapidly and communicate clearly under pressure - Comfort working in a remote, tech-enabled environment; proficiency with Salesforce and TalkDesk preferred - Highly organized with strong follow-through and the ability to manage a large volume of concurrent client touchpoints without sacrificing quality Preferred - Experience in a healthcare, managed care, home health, or social services setting - Familiarity with Medicaid programs or health plan operations - Spanish language proficiency a plus How We Invest In You - Generous company-funding of our health, vision, and dental plans - HSA plans - Short and Long-Term Disability - Life and Personal Accident Insurance - Hospital Insurance - 401(k) immediately upon hire - Generous candidate referral program Time Away - Unlimited PTO + 11 paid holidays Remote First Team - $1000 stipend you can use towards work from home costs - Frequent team off-sites and get-togethers around the country - Collaborative team environment - Monthly Townhalls - High trust environment - A laptop and company swag upon hire Compensation Range: $65,000-$75,000/year + company equity

Job description: Remote Support Professional- Part Time (Remote Patient Monitoring) Location: Cincinnati, Ohio (Must live in Cincinnati) Hours & Shifts: Relief, PRN (see shift availability below) Starting Pay: $17.25/hour with an additional $1.00 shift differential on weekends and overnight. MUST LIVE IN HAMILTON COUNTY< OH> About Us LADD is an organization guided by the belief that every person has ability and value, and we empower adults with developmental disabilities to live, work and connect. Our organization leads the transformation of disability housing and services across the nation—furthering independence and creating sustainable and meaningful service models for adults with developmental disabilities. LADD is a recognized and respected voice for community inclusion and innovation in our field. About the Role The Remote Support Professional (RSP) provides remote support services to individuals with developmental disabilities. The RSP encourages healthy and productive personal growth, community inclusion, creativity and Independence. Essential Functions of the Role - Promotes appropriate level of independent living - Remotely monitors and provides support - Encourages individual’s engagement in social and community activities as well as appropriate physical/wellness activities - Effectively communicates with the person receiving services - Ability to stay calm and proactively manage crisis and behaviors - Dispatches in-person supports as needed - Identify obstacles and help the person served problem solve around them - Provides technical assistance to individuals served and family members regarding remote support systems - Troubleshoot technology issues with remote support systems - Ensures service delivery quality and compliance - ​Monitors for safety issues and addresses them timely and appropriately - Ensures accurate and timely documentation of service delivery - Communicates timely with manager regarding pertinent issues and works collaboratively with peers and other departments - Models The LADD Way (TLW) ensures their performance is aligned with TLW and the policies and practices set for the department - Represent LADD in a positive manner as appropriate - Keeps up-to-date on all relevant training and certifications Candidate Qualifications - Demonstrated ability to navigate various technology software and platforms - A high school diploma or equivalent is required - Ability to pass a background check (includes physical and a drug screen, and criminal check) - Ability to work a flexible schedule (including evenings, weekends, and holidays) For information on LADD, including more information on the services we provide and our company culture, visit our website at www.laddinc.org.   LADD is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type: Part-time Benefits: - Paid time off - Referral program Schedule: - On call - Weekends as needed Education: - High school or equivalent (Required) Experience: - Caregiving: 1 year (Required) Shift availability: - Split Shift 10 hrs weekly - Currently: Fri. 11pm-9am, Sun. 6a-9a - Work Location: Remote**Must have a private dedicated stationary workspace with no other responsibilities.

Description The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: - Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary - Responds to requests for information by patient/account holders in a professional, thorough, explainable manner - Acts to gain payment or arrangement of payment on behalf of the client as appropriate - Follows client-specific protocols and policies when carrying out duties - Investigates and responds to client enquiries as needed - Enters and monitors payment arrangements - Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: - 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties - Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred - Ability to work successfully in a fast-paced, deadline-oriented environment - Strong organization skills. The ability to work on multiple tasks simultaneously - Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires - Ability to work successfully and cooperatively within a team-based environment - Bilingual candidates will provide additional support for bilingual calls Internet Requirements: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: - Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! - Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months! We Offer a Comprehensive Benefits Package: - Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts - Paid time off starting at 90 days and annual profit sharing - 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day - Family Friendly Events - Wellness Programs/Gym Reimbursement - All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position. Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

Description Who We Are: Payments, Orchestrated. Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing. Transcard’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal. Position Details: This is a part-time, hourly position. Compensation will be based on the qualifications of applicant. Location: This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship. Our corporate office is located in Chattanooga, TN. Benefits: Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more) Please apply and see more job requisitions at: https://www.transcard.com/careers Essential Duties and Responsibilities: Transcard is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience. · Assumes responsibility for the effective and professional completion of call center representative functions. · Receives customer telephone questions and complaints in a professional manner. · Answers inbound calls in a timely manner. · Responds to customer inquiries. · Provides personalized customer service by responding to the needs of the customer. · Manages and updates customer profile with the status of each customer. · Coordinate with departments to achieve customer satisfaction. · Build customer loyalty by meeting customer expectations. · Evaluate problems of the customers and provide logical lasting solutions. · File disputes for customers in accordance with Regulation E. · Replies to all corresponding email. · Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management. · Keeps supervisor informed of significant problems. · Corresponds with Fraud Department of potential fraudulent activity. · Maintains effective working relations with the operations department. Requirements · Customer Service Experience. · English and/or Bilingual (English & Spanish). · Interpersonal and customer service skills · Analytical and problem-solving skills · Multitasking and organizational skills · Ability to answer a high volume of calls and/or emails daily. · Ability to share work among a customer service team. · Attentiveness and patience. · Time-management skills. Eastern Standard Time (EST): Shift 1 Monday: OFF Tuesday: OFF Wednesday: OFF Thursday: OFF Friday: OFF Saturday: 7am-8pm EST Sunday: 7am-8pm EST Education and/or Certifications: · Bachelor's degree preferred or equivalent work experience The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed. No resumes from 3rd party vendors will be accepted at this time.