Transcard Payments LLC

Role Description Transcard is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience. - Assumes responsibility for the effective and professional completion of call center representative functions. - Receives customer telephone questions and complaints in a professional manner. - Answers inbound calls in a timely manner. - Responds to customer inquiries. - Provides personalized customer service by responding to the needs of the customer. - Manages and updates customer profile with the status of each customer. - Coordinates with departments to achieve customer satisfaction. - Builds customer loyalty by meeting customer expectations. - Evaluates problems of the customers and provides logical lasting solutions. - Files disputes for customers in accordance with Regulation E. - Replies to all corresponding email. - Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management. - Keeps supervisor informed of significant problems. - Corresponds with Fraud Department regarding potential fraudulent activity. - Maintains effective working relations with the operations department. Qualifications - Customer Service Experience. - English and/or Bilingual (English & Spanish). - Interpersonal and customer service skills. - Analytical and problem-solving skills. - Multitasking and organizational skills. - Ability to answer a high volume of calls and/or emails daily. - Ability to share work among a customer service team. - Attentiveness and patience. - Time-management skills. Requirements - Eastern Standard Time (EST): - Shift 2 - Monday: OFF - Tuesday: OFF - Wednesday: OFF - Thursday: OFF - Friday: OFF - Saturday: 12pm-11pm EST - Sunday: 12pm-11pm EST Education and/or Certifications - Bachelor's degree preferred or equivalent work experience. Benefits - Transcard offers benefits starting the first of the month following the month of hire: - Medical, Dental, & Vision - 401(k) Match! - Paid Time Off - Life-Disability Insurance - And more

Description Who We Are: Payments, Orchestrated. Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing. Transcard’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal. Position Details: Transcard offers an internship program in the FinTech industry. Our program is designed to provide you with meaningful projects utilized by the business. You’ll see the direct impact of your contribution and get an inside perspective of your desired field while working alongside some of the best in our industry. We continually strive to identify qualified individuals for post-graduate opportunities beyond the internship program. This intern position will operate Monday-Friday during standard business hours. This position is a paid internship, compensation will be based on the qualifications of the applicant. Our goal is to allow you to gain a better understanding of the day-to-day responsibilities within the Operations department while working toward your professional goals as related to your academic coursework. Location: Our corporate office is located in Chattanooga, TN. We prefer our interns to be onsite in Chattanooga, TN. We do offer remote capabilities for qualified individuals. Candidate must reside in the US. We are unable to offer visa sponsorship. Benefits: Transcard offers benefits starting the first of the month following the month of hire for our full-time employees (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more) Please apply and see more job requisitions at: https://www.transcard.com/careers Essential Duties and Responsibilities: The Fraud and Compliance Intern will analyze fraud, compliance, and operational data to identify trends, risks, and improvement opportunities. This role includes enhancing reporting processes, evaluating transaction monitoring rules, and conducting analyses of disputes, suspicious activity, and cardholder cohorts. The intern will perform risk assessments, support sanctions screening efforts, and develop clear, actionable insights for the Fraud & Disputes Team. Additional responsibilities include supporting vendor management initiatives and monitoring client account status updates. · Review and assess current monthly reports for accuracy and effectiveness. · Analyze existing data and reporting formats to identify improvement opportunities. · Recommend new data points to enhance reporting quality and insights. · Ensure reports are comprehensive, relevant, and user-friendly. · Assist in streamlining report creation and distribution processes. · Analyze performance of transaction monitoring rules. · Evaluate rule effectiveness and identify optimization opportunities. · Recommend rule adjustments or new implementations to improve detection. · Document findings clearly with actionable insights. · Present analysis and recommendations to the Fraud & Disputes Team. · Analyze cardholder disputes and supporting documentation. · Identify trends, patterns, and potential risk areas. · Recommend improvements to dispute management processes. · Ensure findings are accurate, relevant, and comprehensive. · Support presentation of insights to the Fraud & Disputes Team. · Conduct analysis of potentially suspicious merchant activity. · Synthesize findings into clear, actionable insights. · Present results to support fraud risk mitigation and decision-making. · Analyze large datasets across cardholder cohorts. · Identify trends and key risk or performance insights. · Translate findings into actionable recommendations. · Present insights to support risk and cost management decisions. · Conduct risk assessments, including adverse media reviews, document collection, and year-over-year transaction trend analysis. · Generate and analyze sanctions screening reports; support investigations by gathering and organizing data to determine true matches vs. false positives. · Monitor HubSpot activity related to terminated clients, ensuring accurate tracking and documentation of account status changes. · Support the development and enhancement of the Vendor Management program by collecting and analyzing data on vendor services and internal vendor ownership. Requirements · Experience with data analysis tools (e.g., SQL, Python, R, Tableau, Power BI). · Strong analytical mindset with attention to detail and an interest in identifying patterns, anomalies, or risks. · Understanding of financial services, payments, or banking operations. · Familiarity with transaction monitoring or investigative processes. · Experience working with large datasets. · Ability to translate data into actionable insights. · Interest in fraud detection, AML (Anti-Money Laundering), or regulatory compliance. · Critical thinking and investigative mindset. · Experience with case management or reporting tools. · Knowledge of regulatory frameworks (e.g., KYC, BSA/AML concepts). Education and/or Certifications: · Bachelor's degree preferred, studying, or equivalent work experience (Finance, Accounting, Criminal Justice/Criminology, Economics Law, Business Administration/Management, Data Analytics/Data Science, Mathematics. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed. Please do not contact hiring managers directly or attempt to inquire outside of the application portal. Only applications submitted through the official process will be considered. No resumes from 3rd party vendors will be accepted at this time.

Description Who We Are: Payments, Orchestrated. Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing. Transcard’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal. Position Details: This is a full-time position, working Monday-Friday during standard business hours. Compensation will be based on the qualifications of applicant. Location: This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship. Our corporate office is located in Chattanooga, TN. Benefits: Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more) Please apply and see more job requisitions at: https://www.transcard.com/careers Essential Duties and Responsibilities: The day in the life of a Product Solutions Engineer is centered on understanding client realities, identifying systemic patterns, leading solution discovery and supporting client engagements while shaping reusable product capabilities that scale across customers. This role works upstream of implementation to ensure Transcard’s product evolves intentionally, remains cohesive, and grows stronger with each client. The role will work with Business Development and Business Analysts to help tell the story of our product roadmap to clients. Solution Discovery - Understanding client reality and surfacing solution requirements. · Lead discovery with the client alongside Business Development to understand client workflows, constraints, and root problems; define scoping and solution approach and requirements with the Business Analyst. · Prototype rapid solutions and communicate a compelling story. · Apply a strong understanding of software as a product, payments, integrations, and workflow complexity to frame problems and map end-to-end journeys. Product Shaping - Turning solution insights into scalable, reusable product direction. · Identify repeating patterns across clients and translate them into reusable product capabilities. · Use systems/design thinking to define what belongs in core product vs configuration vs external solutions and surface tradeoffs early. · Analyze holistic product design (scale) versus immediate bespoke needs (speed to market) and prepare recommendations that balance short-term delivery with long-term scalability and stability. · Advocate for “build once, reuse many” thinking across the organization and define phased approach for product evolution to achieve scale and speed to market needs. Execution Guidance - Providing clarity and direction without owning delivery. · Design and guide integration experiences across APIs and web portals for our clients. · Align Product, Business Development, BAs, and Architecture on boundaries and intent; create artifacts (capability maps, models, high-level architecture) to guide delivery. · Work with Business Analysts to estimate cost and effort for implementation; support troubleshooting, repairs, workarounds, or customizations as needed. Enablement - Creating shared understanding and product confidence across the organization and clients. · Enable internal teams and clients through presentations, training, and clear translation of technical/product concepts; ensure consistent and clear understanding of product vision. · Drafting and delivering presentations on targeted products externally and internally. Requirements · 8+ years of experience in a Product Solutions Engineer role or similar. · SME for US payments - Strong knowledge of the payments industry. · Experience partnering with client teams to architect, implement, and validate integrations with company APIs, including authentication (e.g., OAuth 2.0), endpoint orchestration, error handling, and performance optimization, while providing hands-on debugging, SDK support, and adherence to API best practices and standards. · Experience designing and delivering end-to-end integration experiences across APIs, web portals, and flat file interfaces by defining user journeys, architecting new interaction patterns, and enabling clients to successfully implement and adopt both existing and newly created solutions. · Experience with Product tools: Lucid, Visio, Figma. · Strong understanding of software as product. · Product Management experience. · Experience with ERPs, billing systems and software. · Experience engaging with senior executives both internally and externally. · Delivers product training to customers and internal audiences. · Excellent verbal and written communication skills overall and across roles and teams within projects. · May aid in writing a sales proposal and attending meetings with clients to answer technical questions/understand their needs. · Strong systems thinking, analytical and problem-solving skills, with a bias toward long-term correctness over short-term convenience. · Experience shaping product capabilities alongside delivering customer specific solutions. Education and/or Certifications: · Bachelor's degree preferred or equivalent work experience. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed. No resumes from 3rd party vendors will be accepted at this time.

Description Who We Are: Payments, Orchestrated. Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing. Transcard’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal. Position Details: This is a part-time, hourly position. Compensation will be based on the qualifications of applicant. Location: This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship. Our corporate office is located in Chattanooga, TN. Benefits: Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more) Please apply and see more job requisitions at: https://www.transcard.com/careers Essential Duties and Responsibilities: Transcard is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience. · Assumes responsibility for the effective and professional completion of call center representative functions. · Receives customer telephone questions and complaints in a professional manner. · Answers inbound calls in a timely manner. · Responds to customer inquiries. · Provides personalized customer service by responding to the needs of the customer. · Manages and updates customer profile with the status of each customer. · Coordinate with departments to achieve customer satisfaction. · Build customer loyalty by meeting customer expectations. · Evaluate problems of the customers and provide logical lasting solutions. · File disputes for customers in accordance with Regulation E. · Replies to all corresponding email. · Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management. · Keeps supervisor informed of significant problems. · Corresponds with Fraud Department of potential fraudulent activity. · Maintains effective working relations with the operations department. Requirements · Customer Service Experience. · English and/or Bilingual (English & Spanish). · Interpersonal and customer service skills · Analytical and problem-solving skills · Multitasking and organizational skills · Ability to answer a high volume of calls and/or emails daily. · Ability to share work among a customer service team. · Attentiveness and patience. · Time-management skills. Eastern Standard Time (EST): Shift 1 Monday: OFF Tuesday: OFF Wednesday: OFF Thursday: OFF Friday: OFF Saturday: 7am-8pm EST Sunday: 7am-8pm EST Education and/or Certifications: · Bachelor's degree preferred or equivalent work experience The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed. No resumes from 3rd party vendors will be accepted at this time.

Description Who We Are: Payments, Orchestrated. Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing. Transcard’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal. Position Details: This is a part-time, hourly position. Compensation will be based on the qualifications of applicant. Location: This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship. Our corporate office is located in Chattanooga, TN. Benefits: Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more) Please apply and see more job requisitions at: https://www.transcard.com/careers Essential Duties and Responsibilities: Transcard is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience. · Assumes responsibility for the effective and professional completion of call center representative functions. · Receives customer telephone questions and complaints in a professional manner. · Answers inbound calls in a timely manner. · Responds to customer inquiries. · Provides personalized customer service by responding to the needs of the customer. · Manages and updates customer profile with the status of each customer. · Coordinate with departments to achieve customer satisfaction. · Build customer loyalty by meeting customer expectations. · Evaluate problems of the customers and provide logical lasting solutions. · File disputes for customers in accordance with Regulation E. · Replies to all corresponding email. · Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management. · Keeps supervisor informed of significant problems. · Corresponds with Fraud Department of potential fraudulent activity. · Maintains effective working relations with the operations department. Requirements · Customer Service Experience. · English and/or Bilingual (English & Spanish). · Interpersonal and customer service skills · Analytical and problem-solving skills · Multitasking and organizational skills · Ability to answer a high volume of calls and/or emails daily. · Ability to share work among a customer service team. · Attentiveness and patience. · Time-management skills. Eastern Standard Time (EST): Shift 1 Monday: OFF Tuesday: OFF Wednesday: OFF Thursday: OFF Friday: OFF Saturday: 7am-8pm EST Sunday: 7am-8pm EST Education and/or Certifications: · Bachelor's degree preferred or equivalent work experience The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed. No resumes from 3rd party vendors will be accepted at this time.